The Best WORST-ren
Posted Mar 22, 2017
If you're expecting a nice, comfortable stay with excellent service, then go across the street to the Hampton Inn and avoid this patched up, cheaply run, and horribly managed hotel. We got in late wanting to have a good night sleep, only to find our after all the bags were unpacked, that we would have several little visitors joining us in our room----ants, ants ants! We requested another room (this was about 12:30AM) and after getting situated in that room, pulled back the bed sheets and hair was all over the blankets. In fact, hair was all over the bathroom! Additional issues---the shower head barley worked, we have some mold on the wall, and the pillows were well past any use. When bringing this before the manager, we were told that because there was a woods behind them that was why they had ants.Being a former exterminator, that excuse did not fly. We were also told that the blankets (not the comforter) are never washed. Instead, they sandwich it between two sheets "that way the blanket never touches your skin" (Hotel manager's exact quote). Needless to say, I've stayed in several hotels and this was one of the worst I have been in.
Comment from Hotel Management
Mar 26, 2017 by MM, Hotel Management
Very well phrased, but if you felt like that why did you stay for 2 nights. You told us about ants and since we did not give you compensation you are getting back at us. We did move your room and even offered to check you out without any second night charge. Thank you for your opinion.