Restaurant

Reviews of Hampton Inn Pickwick Dam-At Shiloh Falls

2.5 out of 5
Hampton Inn Pickwick Dam-At Shiloh Falls
90 Old South Rd, Counce, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 208 out of 327 reviews" "
Rating 8 - Good. 83 out of 327 reviews" "
Rating 6 - Okay. 19 out of 327 reviews" "
Rating 4 - Poor. 6 out of 327 reviews" "
Rating 2 - Terrible. 11 out of 327 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peggy, Grandview

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The Hampton policy for pets is ridiculous at $75 dollars plus a $50 refundable charge.
Stayed 1 night in Mar 2024
Response from AY on Mar 19, 2024
Thanks for the review Peggy. I just wanted to clarify that the pet fee charge is covered by that original 50 incidental fee so it shouldn’t have held 125 dollars just the 50 then an additional 25 to cover the pet fee. Other than that I do hope you enjoyed your stay with us.

6/10 Okay

brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their continental breakfast was limited and unappealing. While I understand the gear toward "holiday" flavors i think not having a plain option is a lack of for sight
Stayed 1 night in Nov 2023
Response from AJY on Nov 19, 2023
Thanks so much for your feedback. Do you mind me asking what you meant by the plain option? If it was geared at the waffles we do offer the plain option along with the pumpkin daily. Other than that I hope your stay went well.

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AJY on Oct 30, 2023
Glad you enjoyed your stay. Come again soon.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chastity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 1 night in Oct 2023
Response from AJY on Oct 30, 2023
So pleased you enjoyed your stay! Hope to see ya again soon.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
I enjoy the consistently clean rooms and bathrooms at Hampton Inn, and this was no exception. Breakfast was also good. Service was very friendly.
Stayed 1 night in Sep 2023
Response from AJY on Oct 30, 2023
So glad you enjoyed your stay. Come back soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Dumitru

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the environment is nice.
Stayed 3 nights in Sep 2023

8/10 Good

Leca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is secluded, quiet, with a great staff.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Amanda

Stayed 2 nights in Jul 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My first room I checked in, the TV did not work, so they moved me to another room which was nice but the first time using the toilet it was unknown plugged and started flooding when I flushed and maintenance had to be called
Stayed 2 nights in Jul 2023

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, desk manager was very nice and helpful and the room was clean!!
Stayed 1 night in Jul 2023

2/10 Terrible

Marion

Disliked: Cleanliness, staff & service, property conditions & facilities
Had room with no ac. Got down graded to smaller room. Charged same rate.
Stayed 1 night in Jul 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantasic place to stay!
Miranda at the front desk was wonderful! The beds were soooo comfortable and the breakfast was amazing. No negatives about this wonderful hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all amazing
Stayed 3 nights in Jun 2023

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous secluded hotel. Clean and updated. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Ellen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, we have stayed here twice for a total of 3 nights. The breakfast is plentiful and very good, the rooms are clean, I used the fitness center and it was spotless….in fact the entire hotel was spotless. What really made the experience a 100 out of 10 is the staff. They are friendly and helpful even providing my husband with a drill when he needed to make a minor repair to our truck. I guarantee your furry friends will never be treated better! They love dogs and it shows in their welcoming attitude, our Sophie was sad to leave. Thank you to Carol and the entire staff for a fantastic stay.
Stayed 1 night in May 2023
Response from Amanda-GM on May 28, 2023
Thank you so much Ellen for the wonderful review! Our staff strives to make every guest feel welcomed as if they were at home. I am glad Carol and the rest of our team made you stay Perfect! Come back and see us again soon.

10/10 Excellent

Robert

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel and close to lots of restaurants and water sports
Stayed 1 night in May 2023
Response from AJY on May 20, 2023
Thank you Robert for the 5/5. We are pleased you enjoyed your stay with us and hope to see you again soon. Have a great weekend.

6/10 Okay

Nancy

Traveled with family
Pet fee is too high
We stayed at this Hampton Inn because it was the only hotel near our destination. However, I feel $75 per pet is too much to charge. It doubled the rate of our stay. I had no other options.
Stayed 1 night in May 2023
Response from AY on May 10, 2023
I am sorry to hear that you feel our pet fee was too high. As we don’t set aside certain rooms for pet friendliness there is a lot of extra that goes into cleaning every room that has a pet. Most Hamptons are charging anywhere between 50-75 for up to a 4 night stay. I do hope other than that, that your stay with us went well.

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing. Staff was friendly and helpful.
Stayed 1 night in May 2023
Response from AY on May 10, 2023
Dianne, thanks so much for the 10/10 score. We’re pleased you enjoyed the stay and hope you return soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from AY on May 10, 2023
Thanks so much for the perfect score. We strive to give every guest the best stay possible and I am glad we achieved that. Hope to see you again soon.

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hampden Inn is in a beautiful treed setting. The staff was very friendly and the facility clean. Breakfast was good.
Stayed 2 nights in Apr 2023
Response from AJY on Apr 27, 2023
Thank you for the excellent review Christi! We are pleased you enjoyed your recent stay with us and hope you return again soon.

10/10 Excellent

Norm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected.
Stayed 1 night in Apr 2023
Response from AJY on Apr 9, 2023
We are pleased you enjoyed your stay! Come again soon!

10/10 Excellent

Donna, Pewaukee

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling with our 2 Border collie, on our way to visit Shiloh Military Battlefield, and loved how they were welcomed like any other guest! The hotel is recently renovated and is CLEAN AND VERY TASTEFULLY APPOINTED! Everything has been well thought out. The hot FREE breakfast in the morning is wonderful. The view from our room facing east, overlooked a wooded pond and golf course. Location is perfect. Pickwick Dam State Park 1 mi away, and awesome dining option at the Lodge. Can't say enough about this stop on our 13 day "Southern Dog Trip".
Stayed 1 night in Apr 2023
Response from AJY on Apr 3, 2023
Thanks so much for the wonderful review! We are so happy to see you enjoyed your stay with us! We hope if your ever in the area you and your border collies will come stay with us again. Have a great week!

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and accommodating staff! Clean place.
Stayed 3 nights in Mar 2023
Response from AJY on Mar 13, 2023
Thanks so much for the review. We’re pleased you enjoyed your recent stay with us. Come again soon.

10/10 Excellent

Hibernia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was excellent.
Stayed 1 night in Feb 2023
Response from AJY on Feb 14, 2023
Thanks so much for the great review.

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was fast and easy. Staff were all super nice! Breakfast was complimentary and excellent! 10/10 would stay again!
Stayed 1 night in Jan 2023
Response from AJY on Jan 21, 2023
Thanks for the great review Kayla! I am pleased to see all went well with your stay, come visit us again soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! Breakfast was fresh and delicious. Room, halls and lobby were clean and everything looked brand new. We definitely recommend this hotel.
Response from AJY on Jan 10, 2023
Thanks for the awesome review Mary. We all take pride in our jobs and dedicate ourselves to giving our customers amazing service. We hope you have a great week and if you’re ever in the area again we’d love to have you stay again.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from AJY on Jan 2, 2023
Thanks so much for the 10/10 score. Glad all went well with your stay. Come again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Helpful Staff
The staff was nice and helpful. Over all it was a nice stay.
Stayed 2 nights in Nov 2022
Response from AJY on Nov 19, 2022
Thanks for your feedback! What more could we have provided or done do get that perfect 10 score? We hope you come stay with us again soon and hope you have a great week!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%
All was very nice and clean
Stayed 1 night in Oct 2022
Response from AJY on Nov 19, 2022
Thanks so much for your review. Come back soon!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too short
Staff could not have been better. Truly "Southern Hospitality"
Stayed 3 nights in Oct 2022
Response from AJY on Nov 19, 2022
Thanks so much for the review. Come again soon!

10/10 Excellent

Ann

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and recently updated. Very quiet.
Stayed 1 night in Oct 2022
Response from AJY on Nov 19, 2022
Thanks for the review! Come back soon!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Outstanding stay. Location was very clean in all areas and the staff was very friendly and accommodating.
Stayed 4 nights in Sep 2022
Response from AJY on Nov 19, 2022
Thanks for the review!! Come again soon!!

8/10 Good

Arisha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Staff was friendly (Carol & Amanda), rooms were clean, breakfast was wonderful. The only con when we arrived Thursday there was NO WI-FI/INTERNET and I had to complete work online after traveling 12hrs🙃 Thankfully it was restored Friday afternoon/evening. We enjoyed touring the Shiloh Battlefield and eating at the Outpost.
Stayed 3 nights in Sep 2022
Response from AJY on Oct 11, 2022
Thanks so much for the review. I’m sorry about the internet issues, unfortunately from time to time this issue arises out of our control. It happened to be an area wide issue, but thankfully it was resolved by the next day. We hope to have you again soon.

10/10 Excellent

Carroll

Stayed 1 night in Sep 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and the employees were very friendly.
Stayed 2 nights in Sep 2022

8/10 Good

Marcella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Ajy on Aug 10, 2022
Thanks for your feedback. Come again soon.

8/10 Good

Terry

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the hotel was clean.
Stayed 1 night in Jul 2022

10/10 Excellent

Gregory

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a quiet well kept facility. The staff was very friendly. Breakfast was great. We love how the hotel sits away from the road in an area next to a pond. Our dog loved his walks there
Stayed 1 night in Jul 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rates to high for living on budget
Enjoyed the stay I thought rates were to high I’m a combat veteran of Vietnam no type discounts
Stayed 1 night in Jul 2022

10/10 Excellent

Tonya, Medina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and hospitable. The bed was the most comfortable I’ve ever slept in at a hotel. And the breakfast was great!
Stayed 1 night in Jul 2022
Response from AJY on Jan 2, 2023
Thanks for the great score l! Glad you enjoyed your stay and the beds.

10/10 Excellent

Jencie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from ajy on Jun 2, 2022
Jencie, Thanks so much for the 10/10. We are so happy that you chose to stay with us! Come again soon!

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very clean, convenient, quiet, breakfast was perfect both days.
Stayed 2 nights in May 2022
Response from AY on Jun 10, 2022
Jay, Thanks for the 5/5. We’re pleased to see your stay with us went well!! Come again soon!

4/10 Poor

Debbi

Do not stay at the Hampton Inn
First, we didn’t know there is a paper plant or something in the town, so the smell of the hotel was horrible. There was a $75 pet fee, which I found out later is listed wayyyy down on the page on hotel.com which I didn’t see.
Stayed 1 night in May 2022
Response from AJY on May 9, 2022
Mrs. Watson, we hate to see your stay was less than perfect. Yes we do have the largest paper plant in the US about 5 miles from property but most days you never smell it. The locals here always joke and say it’s the smell of money, but unfortunately yes the smell sometimes reaches our hotel. All Hilton properties charge a pet fee anywhere from 50-125 dollars depending on location and how many nights you stay. I’m not aware of any hotel that doesn’t charge some kind of fee. Out side of that I do hope your stay was enjoyable and hope you give us another shot of giving you that perfect stay you and everyone of our guest deserve. Have a great week.

8/10 Good

Rick

Liked: Cleanliness, staff & service
They were doing renovations so a little dust was to be expected. The drain in our tub was clogged, and the water backed up immediately when showering. Other than that, the room was comfortable and the amenities were great. The staff was exceptional! Everyone was nice and super friendly.
Stayed 6 nights in Apr 2022
Response from ajy on Jun 2, 2022
Rick, Thanks so much for the review. Sorry for the issue with the drain and hope that maintenance was able to take care of that issue for you. We are finally about done with room renovations. Other than the tub clog, glad to see your stay went well. We hope you chose to stay with us again if you're ever in the area!

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 3 nights in Mar 2022
Response from AJY on Apr 6, 2022
Brian, thanks so much for the great review!