Executive Suite | Living area | Flat-screen TV

Reviews of Imperial hotel by Misty Blue Hotels

3 out of 5
Imperial hotel by Misty Blue Hotels
224 Jabu Ndlovu Street, Pietermaritzburg, KwaZulu-Natal

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 56 reviews" "
Rating 8 - Good. 20 out of 56 reviews" "
Rating 6 - Okay. 14 out of 56 reviews" "
Rating 4 - Poor. 6 out of 56 reviews" "
Rating 2 - Terrible. 5 out of 56 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

9.0/10

Amenities

6.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sthembile

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake Hotel
There was no one at the hotel, it was in darkness and the contact numbers provided did not exist! I would very much like to be contacted at 0716712625. I had to seek other accommodation, very disappointed.
Stayed 1 night in Jul 2021

2/10 Terrible

Conrad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a #@&*£# !!
Did a business trip this week in KZN and made an online booking that was confirmed and went off my credit card. On my arrival at the hotel it was closed down for renovations. Nice guys! You don't get more professional than this....a real pleasure doing business!!
Stayed 1 night in Jul 2021

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no stay as the place does not exist
Stayed 1 night in Jun 2021

8/10 Good

Nombuso

Stayed 1 night in Jun 2021

4/10 Poor

IRENE

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
What a SERIOUS disappointment
What a SERIOUS disappointment. The hotel has an interesting history and the apartment suites were really well appointed, spacious, comfortable and quite lovely. The service by the staff was apathetic, sorely lacking and they were totally uninterested in the clientele. This was a business trip. We were told breakfast was at 06h30. Our crew required breakfast at 06h30. The staff were not on duty and we waited every day of our 4 day stay for over 20 minutes for somebody to take our breakfast orders. And then another 30 minutes for breakfast to arrive. I was told there was no more milk for our morning tea, when we were the first 3 people to arrive for breakfast. It boggles the mind what the rest of the patrons would be offered for their breakfast cereal, tea and coffee. They selectively chose who would be offered muffins and flapjacks. When I inquired I was told flatly I did not ask - yet it was never offered on their handwritten menu on a serviette. When we told them this service was unacceptable, we returned after work that evening, to find all our rooms entry cards had been disabled preventing us entry into our rooms and then they had the audacity to lie about it. And to boot the general public toilets next to the dining room / reception area were disgustingly dirty - it looked as if they had not been cleaned for absolutely weeks - and there was no toilet paper or paper towels. When I complained nothing was ever done about it. Totally unacceptable!. NEVER go again!!
Stayed 4 nights in Apr 2021

8/10 Good

Musawenkosi

Liked: Cleanliness, staff & service, room comfort
Nice and luxurious but old and in need of TLC
The hotel is nice with some luxurious features and furniture in the foyer albeit it is old and now needs some TLC all around. One can however tell that back in the day, it used to be the hotel and a go to place. It seems that over time, it kind of got neglected from regular maintenance albeit the traces of brilliance are still there. I would nonetheless still recommend it for anyone who wants to book a stay in the CBD. The reception staff were very hospitable and I was very impressed with one particular receptionist, namely Tafadzwa who went the extra mile to make us feel welcomed and comfortable
Stayed 1 night in Mar 2021

4/10 Poor

sae

Business traveler
Disliked: Staff & service
Breakfast was not worth the money and overall the hotel is not value for money
Stayed 1 night in Nov 2020

10/10 Excellent

Ntombenhle

Stayed 2 nights in Sep 2020

10/10 Excellent

Ntokozo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazeballs
It was great and very relaxing. The staff were very friendly.
Stayed 1 night in Mar 2020

10/10 Excellent

Nosithembele

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
It was an amazing experience, loved everything about the hotel
Stayed 2 nights in Feb 2020

6/10 Okay

Diane

Liked: Staff & service, room comfort
South Africa 2019
Grand old building in the town centre. Car parking was available at the rear of the hotel. We had a suite which gave us a lounge area as well as a bedroom which was pleasing. The room also had a balcony overlooking the front street. Breakfast was ok with a good freshly made omelette. Overall a slightly tired hotel which needs a little TLC to become great again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home. Although home is pmb I enjoy occasionally staying in imperial for its quality comforts..
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jowade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Good one night stopover.
This is a large 1900's hotel in the centre of town opposite the city police station. Good secure free car parking to the rear. Locally it is very quiet and so, we ate in the restaurant which is buffet style, cost 195 Rand each. Choice was quite good. The breakfast is in the same area. Good for a one night stop over. There is a bar with sports to channels.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
pleasant
Stayed 1 night in Sep 2018

8/10 Good

Wiseman

Average
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Lodewikus

Disliked: Cleanliness, property conditions & facilities, room comfort
Was not impressed.
The service was so-so and the room was extremely dirty. This was a business trip and as a business, we have stayed at this hotel previously but will not be returning.
Stayed 1 night in Nov 2017

8/10 Good

Natasja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excellent location for start of Amashowa
The breakfast is expensive- R165 English and R95 continental.

6/10 Okay

Bafana

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but worthwhile
Though our stay was short, from arrival to departure everything was lovely. Friendly and helpful staff add to the pleasure and comfort the place offers to its patrons. I would definitely recommend it and consider it on my next visit to PMB.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
It was bad paid online and was checking in I was asked to pay was told the money I paid is not reflecting on the system so I paid twice for accommodation of same night

6/10 Okay

Andrew, Pretoria

Liked: Cleanliness, staff & service, room comfort
Being on a main road does not make for any quality sleep

8/10 Good

chris, edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashioned grandeur
It was lovely to find an old hotel full of faded grandeur. Very comfortable and welcoming. Haven of peace in the city centre.

8/10 Good

Ryan, South Melbourne

Liked: Staff & service
Acceptable
All we needed was a shower and a bed. Hotel delivered this. Burger from room service after long long day for Comrades marathon really hit the spot! There was an issue with bill from Reception which forced us to return to the hotel to sort out, which was quite frustrating.

6/10 Okay

Gareth

Liked: Staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
need improvement
had a good stay but there was a irritating noise from the hand basin after use or the neighbours upstairs have used their basin. The carpet has a particular smell even when cleaned. Somebody trying to open the door at 3am. Tea making not enough for two people. Rates too expensive for what you get (only taken out of desperation). Other than the disturbing next door neighbours it is fairly quite. Build a wall between the "police yard" for privacy of ground floor rooms.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your excellence !
staff very friendly as well as manager

10/10 Excellent

Vee, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, very central for my needs
I found the room great but could have had a more effective airconditioner considering how hot it was during my stay.

8/10 Good

CHS, St Charles IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Pietermaritzburg for the Maritzburg Marathon
Protea Imperial is located in downtown Pietermaritzburg so expect a small city environment. We love that environment and enjoy being among the locals. We were there for a marathon, and the location of the hotel was ideal, situated nearby to the site. The local museums were extremely informative about the city's history, as well as of the apartheid era, much of which directly affective the Pietermaritzburg area. We took a Greyhound bus to Durban at the end of our stay, which was also amenable as transportation out of Pietermaritzburg.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Worth the money.
The hotel was nice and of good standard.The staff is very friendly and seem to enjoy their job. It would however be nice to have a proper modern air conditioners as the one the have now is not all that effective especially for family rooms. The town can be extremely hot summer. It would be even nicer had the hotel had a pool. They have a big yard with way too much parking space. Having a little pool would have been nicer for the hot summer months. It would have made our stay even greater. Big up on your staff they went out of their way to make us feel comfortable.

10/10 Excellent

Balin, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room was very clean and extremely comfortable for our family of four. The staff were also very helpful and friendly. We did not use a lot of the hotel amenities as we arrived at the hotel late at night and left quite early the next morning.

8/10 Good

Greg, New Zealand

Liked: Cleanliness, staff & service, room comfort
Nice hotel with old-world charm
Given some of the previous reviews I had read, the hotel turned out to be better than expected. The availability of a dedicated car park with security staff was appreciated. The room was spacious and clean and appeared to have been recently renovated. Since I needed to work while I was in Pietermaritzburg, not having internet in the hotel room, only in the lobby, was inconvenient. The internet in the lobby was flaky and slow.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service & ideal for business
The hotel's value for money is great, the rooms meet expectations but the service is definitely above par. Definitely our hotel of choice for future visits

6/10 Okay

Verified traveler

Liked: Cleanliness
Loud elevator that needs to be fixed
I had the pleasure of carrying my heavy luggage up a flight of stairs because the elevator doesn't work for the 1st floor apparently. But I did have the pleasure of hearing that loud elevator carrying the staff and guests up to the 2nd floor quite frequently. I think the hotel is ok, clean but a tiny bed and only wifi in the cold lobby. For the price I think there should be better service of some kind.

4/10 Poor

Ronnie

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
OK for a business overnight stay
All round a fair hotel for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Pats, Uk

Disliked: Staff & service
Stop in holiday
Had used a different protea hotel so booked this one. The room we were given wasn't ready so given another. The lift didn't work. Had laundry done but not back at time said so delayed departure slightly annoying especially because felt that staff not concerned. In South Africa 3.5 weeks and of the 9 hotels we have stayed in the most disappointing. However excellent breakfast

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

K. Nadesan

Liked: Cleanliness, room comfort

6/10 Okay

Verified traveler