Ratings based on 1,588 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Maryville, TN

Not bad but...

Posted Apr 18, 2018
The front desk associate charged my credit card a second time after I had already paid online, so I had to call a few days later and talk to the manager about a refund. The mattresses are thin, there was a giant hole in the wall beside the bathroom, and we found a huge sticky spot on the carpet. Even though we booked last minute, the room was still overpriced.
Comment from Hotel Management
Apr 18, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Adriann, I appreciate you taking the time to give us feedback on your stay. I wanted to sincerely apologize for the mistake that was made for your card. We did get that fixed and the staff and been reprimanded for the mistake. I also wanted to apologize for the room issues as well. I have spoken with our Maintenance Engineer and the problems were fixed immediately. We hope that you will give us a second chance and stay here again! Thank you for staying at Econo Lodge Riverside! Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Va

Good location.

Posted Apr 16, 2018
Nice hotel, Has a nice creek out back to relax to. Location is nice. Not right in the middle but everything is nearby. But in Pigeon Forge everything is.. Would recommend, we didn't spend much time in the room. We were on the back side so it was nice and quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and convenient location

Posted Apr 13, 2018
Pros: Pool location river view
Cons: Maybe some deep cleaning in the corners of the rooms. Pretty good accumulation of dirt and grime.
Location: Great restaurants. Close to island.
This is the second time that I’ve stayed here and will likely return if the price is right. Kids loved the pool. Rooms are good quality
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok-served the purpose

Posted Apr 6, 2018
Pool is very small, breakfast is all processed food, rooms are small. It served us as a place to sleep and get us on our way for the day, not much else. The fellow guests were very obnoxious, but that's not a ding on the hotel itself. I do have to say that all the employees we came in contact with were EXTREMELY helpful and polite.
Comment from Hotel Management
Apr 11, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Dear Valued Guest, we appreciate you taking the time to give us feedback on your most recent stay! I would like to personally and sincerely apologize for not meeting your expectations! We hope that you will give us a second chance in the near future! Thank you again for staying with us at Econo Lodge Riverside! I hope you have a wonderful day!
3 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Posted Mar 24, 2018
Nice clean and economical place to stay. Would recommend to anyone. People were very courteous.
Comment from Hotel Management
Mar 29, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Tom, thank you for the great review! We are pleased to hear you all had a good time with us! We hope to see you on your next trip to Pigeon Forge. Thank you again for staying with us at Econo Lodge Riverside! Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ma

Nicely located in the middle of everything

Posted Mar 19, 2018
This hotel is very very clean. The breakfast was great. We were there for 7 days and did not have a single issue. Our daughter made friends with the ducks and the geese. This is a great hotel. We will stay here again for sure.
Comment from Hotel Management
Mar 29, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Dan & Deb, thank you for the wonderful review! Aww, that makes me happy knowing your daughter made friends with our wildlife in the back! One of them is about to have babies! I'm also pleased to hear you all had no issues your entire stay! Just know that if you ever do, we are here to fix it right away! We hope to see you all very soon! Thank you for staying with us at Econo Lodge Riverside! Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Posted Mar 17, 2018
Easy check in, clean room, very comfortable bed, great complimentary breakfast.
Comment from Hotel Management
Mar 22, 2018 by Christina Loveday, Hotel Management
Dear Ash, Thank you so much for being our recent guest. I am glad you enjoyed your time with us.Please come back & see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Mar 12, 2018
This hotel was right in the center of everything. Perfect location! The breakfast was good, the pool was awesome as well! We enjoyed going to the pool at the end of our night because it was open until 11:00! The hotel sits right near the river so we were able to feed the geese and ducks. My 4 and 6 year old boys did not want to leave!!! Overall wonderful place!
Comment from Hotel Management
Mar 13, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Amanda, Thank you for the wonderful feedback. We are so pleased to hear your kids enjoyed the wildlife! It has definitely been an added bonus to our hotel! We hope to see you again soon on your next trip to Pigeon Forge. Thank you again for staying with us at Econo Lodge Riverside!
3 out of 5
by A verified traveler

Ok place for one night

Posted Mar 9, 2018
Our room was clean. Beds were comfortable. Nothing fancy, but ok for one night. Pool closed early. That was a little annoying. Key card stopped working at 10:30. Check out is 11. Could've been a coincidence, I guess. Sometimes, those cards do mess up. Like I said, it was clean, and good enough for the night, but I will look for a difference place next time.
Comment from Hotel Management
Apr 10, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Kim, We appreciate taking the time to give us some feedback on your recent stay! I want to sincerely apologize for not meeting up to your expectations! Upon further review, it seemed we had a kid get sick and had to close the pool down a little early. Unfortunately, it was something we couldn't help but made sure our other guests are safe by doing what we did. I really hope you will give us a second chance and if you have any other questions or concerns, feel free to contact me anytime! Thank you for staying with us at Econo Lodge Riverside! I hope you have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from gatlinburg tn

Nice hotel

Posted Mar 7, 2018
All the staff were very nice and attentive. Room and pool were clean and comfortable.
Comment from Hotel Management
Mar 8, 2018 by Aftin Manis/Supervisor, Customer Services, Hotel Management
Michael, Thank you for the great rating! We are pleased to hear you enjoyed your stay with us! I'll be sure to pass along to all of our staff the wonderful comments about them. We hope to see you again soon! Thank you for staying with us at Econo Lodge Riverside!