Ratings based on 871 Verified Reviews

3.9 out of 5
77% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Super!!!

Posted Jul 26, 2017
It was a wonderful stay. The staff was amazing. I left my son's IPad and was called before getting on highway so their honesty speaks volumes. I'll be back. They are and was appreciated by my family and I.
Comment from Hotel Management
Jul 26, 2017 by Jennifer B., Hotel Management
Dear Sonya, Thank you for taking the time to write a review about your experience here with us. We are very happy to hear that you had a wonderful stay and that you had an amazing experience with our staff. We look forward to welcoming you back next time! Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
3 out of 5
by A verified traveler

Will not stay here again

Posted Jul 4, 2017
Room are very outdated. Only two electrical outlets in the room. Outlet extenders and extension cords going all which ways. No place to charge computers or cell phones. Bathroom is run down and looks dirty the hot water was tepid at best. Way over priced.
Comment from Hotel Management
Jul 7, 2017 by Jennifer B., Hotel Management
Dear Anonymous, We appreciate your feedback regarding your recent stay and do apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We also appreciate your comments about the aspects of our hotel that need updating and we will be sure to forward those comments to the appropriate persons for review. Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
3 out of 5
by A verified traveler from Chattanooga Tn

Room was less than nice

Posted Jul 1, 2017
The lobby was beautiful!! Then we got into the room. Not so nice. Beds were old and you could feel every spring. Step off the elevator by our room an there was all kinds of maintenance stuff thrown in the hallway. This stuff had been there a while. Both the room and the hallway had a funky musty oder as well.
Comment from Hotel Management
Jul 4, 2017 by Jennifer B., Hotel Management
Dear Michael, Thank you for your feedback regarding your recent visit at our hotel. Please accept our apologies for the conditions you've described. Rest assured that these issues will be reported to the appropriate department heads and looked into. We value all comments and hope to have the chance to serve you again. Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
5 out of 5
by Arthur W.

Posted Apr 23, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Dear Arthur W. We are so happy to hear that you enjoyed your stay with us and we would like to thank you for your kind review of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again the next time you visit Pigeon Forge! Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
5 out of 5
by Paula

Amazing

Posted Apr 21, 2017 on Hotels
Amazing stay the kids loved it
Comment from Hotel Management
May 2, 2017
Dear Paula, We are pleased to hear that you had an amazing stay here with us at the Holiday Inn Pigeon Forge. We do hope to have the chance to welcome you back again soon! Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
3 out of 5
by JOSE A

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Dear Anonymous, Thank you for taking the time to review your stay with us. We hope to have the opportunity to welcome you back in the future. Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
5 out of 5
by Audrey

This traveler left a rating score only Posted Mar 1, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Nice Hotel

Posted Feb 28, 2017
Pros: The location
Cons: Nothing
Location: The hotel is minutes away from Gatlinburg to ski. Plenty of restaurants are nearby along with go-carts, miniature golf & indoor skydiving.
The hotel was in a good location. Since the weather was much warmer for February, there was plenty of vacancies. The breakfast was okay, but we were unable to get the breakfast bar since there was low attendance.
Comment from Hotel Management
Apr 14, 2017 by Jennifer B., Hotel Management
Dear Maronda, Thank you for your comments. I am pleased to see that our location was a plus for you and that overall you enjoyed your stay with us. I apologize that the breakfast buffet was unavailable due to low occupancy. We hope to see you again on your next visit to Pigeon Forge. Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
3 out of 5
by Tonya

Posted Jan 3, 2017 on Hotels
Shower sounded like a freight train. Room was not cleaned. When I spoke to the front desk they didn't seem to care! Location was great hotel was nice just should have fixed issues and rating would be better. Be careful it says it comes with breakfast. Stayed 3 nights 4 days 4 people only received 6 coupons. They said that is how I booked it. Don't remember that being an option!!!
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Dear Tonya, Thank you for your feedback regarding your visit at our hotel. We apologize that your recent stay did not meet expectations. Guest satisfaction is our top priority and I'm disheartened to hear that your stay was not a complete success. I have forwarded your comments on to the appropriate department managers for follow up and we would welcome the opportunity to serve you again. Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge
3 out of 5
by Joseph

Clean and working, needs update!

Posted Jan 2, 2017 on Hotels
Everything worked and room was clean. The lobby is still very nice but the rooms and the hallways are getting dated and need some upgrading. Didn't have many places to plug in phones or other devices.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Joseph, We appreciate your feedback regarding your recent stay. I am pleased to see that overall you enjoyed your stay and found everything to be in good working condition and clean. Your comments regarding updating the rooms have been passed along to our members of management and we hope to have the opportunity to serve you again soon. Sincerely, Jennifer B. Assistant Guest Services Manager Holiday Inn Pigeon Forge