Ratings based on 761 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Steinbach MB Canada

Nice and clean

Posted Sep 25, 2017
Pros: everything looks new and the beds are really comfy
Cons: no fans in the bathroom
Location: 1/2 block off the main road. Perfect location.
Friendly staff, nice and clean hotel from the lobby to the guest rooms. Super comfy beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from plano, tx

Close to everything

Posted Sep 17, 2017
Staff were amazing and helpful, rooms clean and spacious. Breakfast was good and great location
Comment from Hotel Management
Sep 18, 2017 by Rtullock, Hotel Management
Thank you so much for the perfect score and great comments. Our guest service team really is amazing and truly does their best to go above and beyond for our guests and comments like yours lets them know their dedication is being notice. Thank you again and we hope to see you and your family again very soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, Tn.

Great Location.

Posted Sep 16, 2017
Pros: Hotel was in the middle of Pigeon Forge.
Cons: Carpet seemed dated and could be cleaner.
Hotel is in a great location allowing good access to the Parkway. Quiet location close to several restaurants. Staff is great and the breakfast was sausage, eggs, and waffles. Pets are allowed but are not a problem with noise. We hardly ever heard a bark. Hotel has indoor pool without the humidity normally associated with indoor pools. Beds are very comfortable and our room had a great AC.
Comment from Hotel Management
Sep 18, 2017 by Rtullock, Hotel Management
Thank you so much for such great feedback. WE are very happy to know that you and your family had such a nice stay! Rest assured that our carpets are professionally cleaned on a regular schedule and cleanliness and comfort are top priorities. Thank you again and we hope to see you and your family again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel close to the strip

Posted Sep 14, 2017
Hotel staff were friendly, room was great, breakfast good. All around great place
Comment from Hotel Management
Sep 15, 2017 by Rtullock, Hotel Management
Thank you so much for the perfect score and great comments. We are very happy to know you and your family had such a nice stay and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ferguson KY

Great location in Pigeon Forge

Posted Aug 23, 2017
The room was very clean. The staff at the front desk were very pleasant! We will stay here again!
Comment from Hotel Management
Sep 7, 2017 by Ehavlin, Hotel Management
Thank you so much for the perfect score and great comments! We are so happy you and your family had such a great stay and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Everyone at the front desk was great and they really make you feel welcome
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Wonderful, friendly hotel, close to activities

Posted Aug 23, 2017
Pros: Loved everything about the hotel. Great breakfast, Maid service was exceptional.
Cons: We saw nothing that needed improvement on this trip.
Couldn't have been more pleased with this hotel. One of the nicest places we have styed in Pigeon Forge. We will stay there again when we decide to return to Pigeon Forge. Close to activities but yet was off the main strip so it was easily accessible.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ooltewah, TN

Great Hotel close to everything

Posted Jul 16, 2017
Staff is nice, great price, pet friendly, and close to everything.
Comment from Hotel Management
Jul 30, 2017 by Ehavlin, Hotel Management
Thank you so much for the perfect score and such nice compliments. We are very happy to know you had such a great stay and we hope to see you again on that next Smoky Mountain getaway.
3 out of 5
Recommended
for Everyone
by A verified traveler

First trip to pigeon forge

Posted Jul 12, 2017
This was our first time in pigeon forge this hotel was about the best I feel for your money. Had a king room, bed was a little hard but it done the job. Bathrooms clean room was clean but would of rather had a top floor room. We where put in a room by where the staff was working all night and that kept us up. This is a dog friendly hotel not a problem if u don't mind the barking overall not a bad hotel
Comment from Hotel Management
Jul 30, 2017 by Ehavlin, Hotel Management
Thank you so much for your feedback. We are happy to know that you had an overall good stay. We do apologize if we did not have a higher floor available. Our housekeeping team really knows how to keep everything clean and comfortable. Thank you again and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
this was a quick trip great for the kids they enjoyed the pool and breakfeast will stay again
Comment from Hotel Management
Jul 11, 2017 by Ehavlin, Hotel Management
Thank you so much for your review. We are very happy to know that you and your family had such a great time and we cannot wait to see you again.