Ratings based on 559 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring Hill, TN

Riverstone

Posted Dec 14, 2017
Beautiful Resort Great views from balcony. Staff very friendly and knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful Resort in the Smoky mountains

Posted Nov 13, 2017
Beautiful Resort, kid friendly lots of fun things to do within walking distance and great view of the Smoky Mountains! Definitely returning in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chelsea AL

Nice place in a pretty convienent location

Posted Oct 24, 2017
I enjoyed our stay. It was for our honeymoon. Most places were booked as it was peak season in the area. Was expecting to have room service and things like that. A little disappointed that it didn’t have that. The room was over the top nice though. I felt at home. The room was nicer than 95% of houses I’ve ever been in. Great stay and highly recommend. Only complaint if I’d even call it that would be lack of room service.
Comment from Hotel Management
Oct 30, 2017 by Jesse, Manager on Duty., Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! I wanted to personally thank you for sending such valuable feedback about your recent stay. It is because of guests like yourself we can continually grow, learn, and exceed guests expectations for how we can improve our service and/or product. I am terribly sorry that we didn't have room service available at our resort. I'll make a note of this for our future options to consider for our resort. Thank you for taking time to complete our survey
4 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Nice area and place

Posted Oct 17, 2017
Our room had several things that needed repaired. Nothing that hindered our stay but needed fixed. Needed foot stool in living area for chair. Living area not comfortable setting and watching TV. Kitchen stools for table too high up and very uncomfortable. Bed was comfortable. Did not like waking up early too the sound of a leaf blower every morning. People sleeping and on vacations do not always get up that early. Just all suggestions I would stay again but reguest not to stay by front entrance and hear that noise in the mornings.
Comment from Hotel Management
Oct 28, 2017 by Jesse, Manager on Duty., Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! I wanted to personally thank you for sending such valuable feedback about your recent stay. It is because of guests like yourself we can continually grow, learn, and exceed guests expectations for how we can improve our service and/or product. I am terribly sorry that your condo was not up to your satisfaction, I will be speaking with the owner of the unit on getting the repairs completed that you brought to our attention. Thank you so much for bringing this to my attention. We always strive for guest excellence and I apologize for your inconvience. I do hope you will give us another chance to show you how seriously we take our guests feedback and comments. Thank you for taking time to complete our survey
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice hotel right behind Dixie Stampede!

Posted Sep 21, 2017
It was close to everything! Nice pool and lazy river. Beautiful rooms, nice balcony with view of a river and the strip. Furniture was well used and a bit uncomfortable but the room had lots of space. Great kitchen! Would definitely stay again!
Comment from Hotel Management
Oct 28, 2017 by Jesse, Manager on Duty., Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! I wanted to personally thank you for sending such valuable feedback about your recent stay. It is because of guests like yourself we can continually grow, learn, and exceed guests expectations for how we can improve our service and/or product. Thank you for taking time to complete our survey
5 out of 5
by Labino

Wonderful Experience

Posted Sep 16, 2017 on Hotels
comfortable hotel in a great location. It was all simply lovely. Beds were fantastic for a great night's sleep. Staff was nice and such a great. Would choose to stay there again.
Comment from Hotel Management
Oct 28, 2017 by Julie GSM, Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! I wanted to personally thank you for sending such valuable feedback about your recent stay. It is because of guests like yourself we can continually grow, learn, and exceed guests expectations for how we can improve our service and/or product. Thank you for taking time to complete our survey
5 out of 5
by A verified traveler

Making the best of a hurricane evacuation

Posted Sep 16, 2017 on Hotels
Comment from Hotel Management
Oct 28, 2017 by Julie GSM, Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! I wanted to personally thank you for sending such valuable feedback about your recent stay. It is because of guests like yourself we can continually grow, learn, and exceed guests expectations for how we can improve our service and/or product. Thank you for taking time to complete our survey.
5 out of 5
by A verified traveler

Great Room! No service

Posted Sep 14, 2017 on Hotels
We stayed here because we did before and loved it! We actually were upgraded unexpectently! But there was no housekeeping service. Actually took our own trash out as the smell of diapers was overwhelming. Check in was just a "sign and initial here" with no further information. I would suggest booking directly with the property as our previous stay had wonderful service
Comment from Hotel Management
Sep 17, 2017 by Julie GSM, Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! We would like to thank you for such a pleasant review. I do apologize that the front desk service was not like it was previously. We are working on training a lot of new employees. We will use this to help them along. We would like to thank you again and would love to see you back soon.
4 out of 5
by Russell

Good room for family and close to town.

Posted Sep 11, 2017 on Hotels
Nice location, full kitchen if you want, close to downtown
Comment from Hotel Management
Sep 17, 2017 by Julie GSM, Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! We are so glad to hear you all enjoyed your time with us. Thank you again and we would love to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Augusta, SC

All Around Goodness

Posted Sep 11, 2017
River Stone Resort and Spa was a perfect fit for our vacation. It is perfectly located near Dollywood Splash Country where we went to a car show and The Island where we spent 2 evenings enjoying the rides and restaurants. Also, it is walking distance to the main strip. My kids loved the indoor pool, lazy river and play ground. We plan to stay at River Stone next year.
Comment from Hotel Management
Sep 17, 2017 by Manager, Hotel Management
Thank you for your recent stay at RiverStone Resort and Spa! We are so happy that you enjoyed everything we have to offer. We sure hope to see you again if ever back in the Pigeon Forge area.