Ratings based on 1,350 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabaster, AL

Very friendly staff and well appointed rooms.

Posted Aug 18, 2017
I would stay again and recommend it to family or friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

It has a really good location. It's on the strip!

Posted Aug 17, 2017
The staff was friendly and they even offer to change our room if we didn't like it. They also offered a late check-in.
4 out of 5
Recommended
for Everyone
by A verified traveler from Henderson, Ky.

Posted Jul 29, 2017
Breakfast needs yogurt and fresh fruit. Rooms were slow to be redone. Not enough housekeeping personel. A little high for this time of year, clean room needed pliers to pull out shower button.
Comment from Hotel Management
Aug 2, 2017 by Dannille Front Desk, Hotel Management
Oh goodness! We are sorry that you didn't find any fresh fruit or yogurt! We definitely offer those items and we will look into what happened that day. We've had no reports of shower issues, we would love to know what room you had so we can check that out! Also just so you know, July is one of the busiest months of the year for this area so rates are just a little higher than normal at all properties. We would love to have you back next time you are in the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2017
Pros: Smoking rooms
Cons: We had 4 in a room and only 3 towels.
Only there two nights, but I would definitely stay there again.
Comment from Hotel Management
Jul 31, 2017 by Dannille Front Desk, Hotel Management
Thank you so much for sharing your thoughts! We would love to have you back for your next Pigeon Forge trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

very clean n friendly, hard working staff

Posted Jul 14, 2017
Pros: Clean and friendly staff. Beds and shower were wonderful
Cons: I was pleased with all.
Location: The location was right on the main strip next to the Firehouse Sub and the Island!
We had a wonderful time there. Close to everything in town, Very clean and comfy! We would stay there again and again
Comment from Hotel Management
Jul 14, 2017 by Dannille Front Desk, Hotel Management
We greatly appreciate your review! Thank you so much for giving such detail! We loved having you stay with us and hope that you will come back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Nice hotel and location. Outside pool and hot tub was very nice. Indoor pool and hot tub was nice as well and open 24 hours. Staff was very friendly.
Comment from Hotel Management
Jul 9, 2017 by Dannille Front Desk, Hotel Management
It was a pleasure to have you stay with us! We are so glad you enjoyed the pools! Thank you for taking the time to share your thoughts!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
Great place with attractions within walking distance
Comment from Hotel Management
Jul 4, 2017 by DA, Hotel Management
We are thrilled that you had such a great time! We would love to have you join us again! Thank you for sharing your experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Everyone was nice and explained everything

Posted Jun 5, 2017
It was very nice and the people were very helpful telling where everything was clean and convenient
Comment from Hotel Management
Jun 11, 2017 by DA, Hotel Management
Thank you so much for the excellent review! We are very proud of our friendly and knowledgeable staff and we are so glad to hear that you found them helpful! We appreciate your business and look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Smokies

Posted May 16, 2017
Excellent hotel. Recently remodeled. Walking distance to some shops and restaurants.
Comment from Hotel Management
May 18, 2017 by DA, Hotel Management
Thank you for the wonderful review! It is so nice to hear how thoroughly you enjoyed your stay! Please think of us for your next visit to Pigeon Forge!
5 out of 5
Recommended
for Everyone
by A verified traveler from madisonville, ky

Posted May 15, 2017
Great room! Good breakfast. Close to restaurants and shopping.
Comment from Hotel Management
May 18, 2017 by DA, Hotel Management
We are thrilled that you loved your room, and our great location! Please come again, and thank you so much for providing feedback!