Ratings based on 532 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, KY

Just one night.

Posted Sep 5, 2017
It is a very nice and clean hotel. Plenty of room for a family of four, including an infant. Nice to have a microwave and a refrigerator. Only odd part was the couch, it didn't sit very well. I would go back.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Dear John, We are so happy that you decided to stay with us at SpringHill Suites Pigeon Forge during your recent travels and we were able to comfortably accommodate your family of four. It is also great to read that you found our property clean and appreciated the in-room amenities we offer our guests including the microwave and refrigerator. Please accept our apologies that you found the couch uncomfortable but we will look into the issue to see what improvements can be made. We can't wait to see you again. David M. Duda, CHA, CRDE General Manager
2 out of 5
by A verified traveler

Very disappointed this stay

Posted Aug 23, 2017
This hotel has traditionally been a very nice place to stay while on vacation. However, this time the entire warmth that my family and I are familiar with was not present. Frankly, we never expect to stay there again.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for sharing your comments and experience with us. It sounds like we were not able to meet your expectations based off of the standards we had previously provided you and your family with. Please accept our sincerest apologies. We hope you will give us another opportunity to host your family, so we can deliver the vacation you deserve. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville

Convenient

Posted Aug 23, 2017
Good location. Clean and quiet. Not far from some good restaurants. Near a traffic light so you can get out on the main road even during busy times of the day.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Tom, We're delighted that our quiet yet convenient location and our clean accommodations made for a great stay with us in Pigeon Forge. We appreciate you taking the time to share your comments with us, and it would be our pleasure to host you again should your travels bring you our way. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Great location

Posted Aug 23, 2017
Perfect hotel for 5 people. Located in the heart of everything. Great breakfast included with the room stay. Clean, lots of room and affordable.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Donna, It is fantastic to read your five-star review regarding your experience with us at SpringHill Suites Pigeon Forge. We are grateful that you found the value we offer with the location, accommodations, amenities, and service that we provide our guests. We hope you were able to enjoy Great Smoky Mountains National Park while you were with us. Please come back to visit us again soon! David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Good location, clean and comfortable. Very nice for family staying. Will back again.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Cleanliness, comfort, and convenience are all aspects our team strives to provide for our guests, and it sounds like we were able to supply you with that positive experience! Thank you so much for sharing all of your kind compliments. We hope you and your family had a great time, and we cannot wait to see you again! David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Comfy beds and bedding.

Posted Jul 23, 2017
Very clean. Staff very friendly. Close to all the action.
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for the five-star review of your stay at Spring Hill Suites Pigeon Forge. We're very pleased to hear you found our accommodations comfortable and enjoyed your stay with us! We look forward to serving you again soon!
5 out of 5
Recommended
for Families
by A verified traveler from North Carolina

Convenient location. Extremely comfortable room.

Posted Jul 20, 2017
Pros: Room was extremely nice. Hotel was clean and quiet.
Cons: Breakfast area layout seemed to cause confusion amongst guests and did not work well. Pool had some green mold that was somewhat worrisome.
I took my daughter and three grandchildren to Pigeon Forge for a quick trip to Dollywood. Hotel was very conveniently located for food, shopping and quick and easy access to the theme park. Having small children I was pleased at how the room layout allowed us to sleep five easily. I heard no noise from other guests and hopefully that was true from our room. Breakfast selection was nice.
Comment from Hotel Management
Jul 24, 2017 by General Manager, Hotel Management
Dear LaDonna, We're thrilled to receive your outstanding review of SpringHill Suites Pigeon Forge! It's wonderful to know our close proximity to food, shopping, and Dollywood was ideal and we hope you had fun there. We're happy that our quiet accommodations and spacious room layout were comfortable. Guest comfort and satisfaction are our top priorities so your concerns regarding the pool and breakfast area layout have been noted. It's good to hear that the breakfast selections were appealing despite the confusion. Many thanks for your thoughtful compliments and we'd be honored to host you again. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

In Pigeon Forge, close to everything

Posted Jul 10, 2017
This hotel is in Pigeon Forge. Close to everything. No need to drive you can walk. It was very clean. The staff was friendly. The breakfast was very nice. The room was clean and had plenty of room as it was a suite for 4 people. I would highly recommend this hotel.
Comment from Hotel Management
Jul 14, 2017 by General Manager, Hotel Management
We're honored by your warm recommendation of SpringHill Suites Pigeon Forge! It was our pleasure to provide you with a clean, spacious suite, tasty breakfast, and friendly service. We're glad our close proximity to local attractions made it easy to walk everywhere, and we hope you had fun exploring! Many thanks for your kind praise. We'd be delighted to host you all again. David M. Duda, CHA, CRDE General Manager
3 out of 5
by A verified traveler

Posted Jun 29, 2017
Rooms were not clean...walked in and noticed food crumbs on floor
Comment from Hotel Management
Jul 2, 2017 by General Manager, Hotel Management
Thank you for notifying us of the cleanliness issue you encountered during your recent stay. We regret that your experience does not reflect the high standards of cleanliness that our guests have come to know and love us for. In the future, should such issues arise, please don't hesitate to bring them to the attention of our helpful staff. Customer comfort is our priority, and we are always happy to help in any way we can. We hope that this experience will not prevent you from coming back and experiencing all we have to offer. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Nice hotel. Good location

Posted Jun 25, 2017
Spent the week celebrating our anniversary. The hotel is located within walking distance to a lot of things.
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
Dear Susan, Thank you for choosing to stay at SpringHill Suites Pigeon Forge for your anniversary! We hope we were able to provide you and your spouse with a memorable experience during your stay. Hopefully, you will return to spend many more anniversaries with us!