Ratings based on 575 Verified Reviews

4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2018
Great experience. Room was clean, pool was warm. Very comfortable stay.
Comment from Hotel Management
Jan 10, 2018 by General Manager, Hotel Management
Your review is music to our ears here at the SpringHill Suites Pigeon Forge! Thank you for highlighting both our cleanliness and our delightful pool. We're happy that you took advantage of the opportunity to grab some refreshment and we hope you could leave us feeling completely rejuvenated and ready to take on the world! Come back and see us anytime. David M. Duda, CHA, CRDE General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2018
Pros: Breakfast was very good. Wide selection that varied somewhat daily. Something for everyone. Lay out was easy to access.
Cons: Brighter lighting and moor hooks in rooms. Close the door between indoor pool and hot tub to prevent icy air entering this pool enclosure.
Location: Close to all attractions and dining. Also shopping.
Easy check in . Very pleasant staff. Very good breakfast. Close to attractions. Pleasant decor.
Comment from Hotel Management
Jan 9, 2018 by General Manager, Hotel Management
Your review made our team's day. Hearing that you enjoyed your visit with us is wonderful. We are very happy that you liked the variety of foods and drink available during breakfast and that you found our location convenient to dining, shopping, and attractions. Our team also thanks you for your compliment regarding their friendly and helpful service. Your constructive comments are appreciated. We look forward to your next stay. David M. Duda, CHA, CRDE General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2018
Took our grandson to Dollywood and stayed a couple of nights at Spring Hill Suites. The suite was clean and staff was very friendly and accommodating. Needs more seating for breakfast, was a little cramped.
Comment from Hotel Management
Jan 5, 2018 by General Manager, Hotel Management
Thank you for making the SpringHill Suites Pigeon Forge a part of your trip to Dollywood and we hope you and your grandson had a blast! It's wonderful to hear that your room was clean and our staff was accommodating during your stay; we would expect nothing less. Your suggestion for more seating in the breakfast area has been duly noted. If you return to the area, we hope you'll book with us again. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NORTH CAROLINA

Christmas get together

Posted Dec 20, 2017
Cheyenne at the front desk was amazing. Friendly, outgoing and knowledgeable. Room was clean, comfortable and cozy. Love the bed and whirlpool bath tub.
Comment from Hotel Management
Dec 21, 2017 by General Manager, Hotel Management
Dear Tee, Thank you so much for choosing SpringHill Suites Pigeon Forge for your Christmas get-together. We love hearing from our guests, but it is particularly gratifying when a member of our fabulous team is acknowledged for providing a high level of service. We know that Cheyenne is a great asset to our hotel and she will be thrilled to hear that she had such a positive impact on your stay. We are so grateful for your lovely review and delighted that you thoroughly enjoyed our clean and comfy accommodations. It was our pleasure having you as our guest and hope that it will not be long before you return to see us again. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

vacation before Christmas

Posted Dec 5, 2017
Pros: very clean, friendly staff, beds are great, quiet
Cons: breakfast have a couple options for diabetics
Location: shows, shopping, great places to eat.
We stayed here back in July and loved the area. Close to shopping, shows, and Gatlinburg. We knew this was where we wanted to come stay again. Room was great, only this time we had to open window and turn the heat off as we are use to sleeping in cooler temperature. The free breakfast offered a good variety, but being diabetic, you are limited to the eggs, bacon/sausage. Wish they would offer a sugar-free muffin.
Comment from Hotel Management
Dec 5, 2017 by General Manager, Hotel Management
Dear Phil, We appreciate you taking the time to share your constructive feedback with us. We are thrilled that you chose to return here for a vacation before Christmas and that you had an enjoyable time. We are happy that you found our team so friendly, as well as the bed to your preference. It's great that you had the opportunity to try our appetizing and varied breakfasts. Please accept our apologies that we do not offer more sugar-free options for diabetics. However, all comments are gratefully received as this allows us to continually review and improve guest satisfaction. On behalf of all of us at SpringHill Suites Pigeon Forge, thank you for your kind words and we hope to see you again soon. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockmart, GA

Posted Dec 4, 2017
It was great. Just been remodeled. Everything was updated, very clean, and staff was very friendly. Would highly recommend. Will go back there.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Dear Ramonda, Our friendly staff at SpringHill Suites Pigeon Forge truly enjoyed hosting you during your recent trip. We're so pleased you found our clean, updated rooms ideal for your visit. Thank you for your recommendation. We look forward to seeing you again soon. David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville,Tenn

Great vote 2, delicious breakfast

Posted Dec 2, 2017
So clean, very comfortable. Great breakfast, staff was nice. highly recommend staying here.
Comment from Hotel Management
Dec 4, 2017 by General Manager, Hotel Management
Dear Mary, From our clean, comfortable accommodations to our hearty breakfast options and friendly staff, our team at SpringHill Suites Pigeon Forge certainly aims to impress. Thanks so much for confirming that you had such a nice time with us by leaving a five-star review, and please come back to visit when you have the chance! David M. Duda, CHA, CRDE General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

In the heart of Pigeon Forge

Posted Nov 20, 2017
This is a very nice and clean hotel in a great location. We had a view of the Ferris wheel that was lit up at night. The kids loved it. Breakfast was good too. Definitely recommend.
Comment from Hotel Management
Nov 20, 2017 by General Manager, Hotel Management
Dear Jeremy, Here at SpringHill Suites Pigeon Forge, we strive to offer something for everyone and very much appreciate the five-star review you shared following your stay. We love knowing you found your accommodations clean, your in-room views mesmerizing and our breakfast options delicious. We hope these elements led to some great relaxation and family time and look forward to crossing paths again in the future. David M. Duda, CHA, CRDE General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Charlotte

Only negative was kids running up and down the hal

Posted Nov 12, 2017
Pros: Clean
Cons: Nothing
Location: Parrot Mountain is wonderful and Dollywood
Kids running up and down the hallway and slamming doors into the night
Comment from Hotel Management
Nov 13, 2017 by General Manager, Hotel Management
Dear Linda, Thank you for your recent patronage at SpringHill Suites Pigeon Forge. We hope that there was no inconvenience due to other guests' children being loud in the hallways and that you were still able to enjoy a great room and get a good night's sleep. Please know that our team is always available to help try and resolve these issues so that you can continue to have a nice experience. We will let our housekeeping staff know to keep up the good work keeping the facilities and room spotless for our guests and are pleased that you found everything to be nice and clean. We hope that you'll remember to book with us again in the future should your travels ever bring you back to the area. David M. Duda, CHA, CRDA General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Love this Hotel. Have stayed with them many times!

Posted Oct 23, 2017
Pros: Location and rooms
Cons: None
Location: Great Restaurants, Dinner and Shows! Movies...just about anything that would be fun can be found in Pigeon Forge.
Visited the Smokies for the leave changing, unfortunately they had not yet started changing colors. Love Pigeon Forge, would make it my second home. Visit the Smokey Mountains if you haven't, great place to visit. Lots to do, great food and friendly folks.
Comment from Hotel Management
Oct 23, 2017 by General Manager, Hotel Management
What an honor it is to be your favorite hotel in Pigeon Forge! We're humbled to hear that our comfortable rooms and amazing locations make for a wonderful stay each time. We're sorry that you missed the changing of the leaves this year, but it would be our pleasure to welcome you back to your second home next year! David M. Duda, CHA, CRDE General Manager