Ratings based on 760 Verified Reviews

3.6 out of 5
73% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from north carolina

pigeon forge hotel

Posted Dec 11, 2017
Pros: the rooms
Cons: none
Location: ciose to town
good stay at the super 8 pigeon forge emert-st hotel
Comment from Hotel Management
Dec 11, 2017 by Sean, Hotel Management
Hello Roger, We truly appreciate you taking the time to let us know about your stay at our hotel. We are always pleased when a guest enjoys their stay and has a memorable experience. We hope to see you on your next visit to our area. Have a Super Day!
3 out of 5
Recommended
for Everyone
by A verified traveler

hotel

Posted Nov 19, 2017
Pros: good excellent breakfast
Cons: halls and stairs need to be cleaned or painted
Location: good location, variety of places to eat. t
Nice and safe, everything was clean except halls and stairs, pleasant staff.
Comment from Hotel Management
Nov 22, 2017 by Sean, Hotel Management
Thank you very much for taking the time to let us know about your stay at our hotel. We always appreciate feedback from our guests, It allows us to know the areas we are doing well in and the ones we can improve upon. We are thankful you enjoyed your stay and we hope to see you again for your next visit. Have a Super day!
4 out of 5
Recommended
for Everyone
by A verified traveler from lenoir nc

A great stay !

Posted Nov 13, 2017
We had a great stay here. Very clean, staff was excellent. Very good location close to everything but back off the road and quiet. Will definitely stay again !
Comment from Hotel Management
Nov 15, 2017 by Sean, Hotel Management
Hello Gaye, We truly appreciate your review of our hotel. Our entire staff appreciates hearing that our guests enjoyed their stay.We are always glad to hear when our guests enjoy their stay with us here at Super 8. We hope to see you again on your next visit, Have a Super day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland TN

Nice hotel. Close to the main strip.

Posted Nov 6, 2017
Pros: Pet friendly.
Cons: More parking.
Very pleasant experience with friendly staff and pet friendly.
Comment from Hotel Management
Nov 8, 2017 by Sean, Hotel Management
We truly appreciate your review of our hotel. We are always glad to hear when our guests enjoy their stay with us here at Super 8. We hope to see you again on your next visit, Have a Super day!
3 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Over all a nice motel.

Posted Oct 20, 2017
The only thing that I was not pleased with was the parking lot. There wasn't enough parking spaces and if you came in late you had to park in the grass pretty far away.
Comment from Hotel Management
Nov 8, 2017 by Sean, Hotel Management
Hello Marilyn, Thank you very much for taking the time to let us know about your stay at our hotel. We always appreciate feedback from our guests, It allows us to know the areas we are doing well in and the ones we can improve upon. We apologize for the parking issue, when both hotels sell out it does get crowded. We are thankful you enjoyed your stay and we hope to see you again for your next visit. Have a Super day!
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Mediocre hotel. Close to Dixie stampede

Posted Oct 7, 2017
Before I booked this hotel I looked at pictures and read the reviews, and was sold. The price was right for what we got, however the room wasn’t exactly what I had saw in the pictures. They kind of updated the room by just adding new on top of old. Cons:There was rust on the toilet paper holder, and the metal that is on the lamps had rust on them, and the floor has carpet. And there wasn’t enough parking. AND, they accept pets and they barked from the time we got up until we left. Good thing we weren’t just hanging out in the room for the day. Pros: The bed and pillows were comfortable. And the water pressure in the shower was okay. We didn’t enter act with the staff that much. So I can’t give an excellent rate. However, when I checked in, the young man was very nice. Overall, it served the purpose.
Comment from Hotel Management
Nov 8, 2017 by Sean, Hotel Management
Hello Angela, Thank you very much for taking the time to let us know about your stay at our hotel. We always appreciate feedback from our guests, It allows us to know the areas we are doing well in and the ones we can improve upon. We are thankful you enjoyed your stay and we hope to see you again for your next visit. Have a Super day!
5 out of 5
Recommended
for Couples
by A verified traveler from Carolina Beach, NC

Posted Oct 7, 2017
Pros: Other reviews made it easy to decide on this hotel.
Location: In a perfect location, very convenient to everywhere we wanted to be.
It was wonderful and the breakfast was perfect! Thank you for a great vacation.
Comment from Hotel Management
Nov 12, 2017 by Sean, Hotel Management
Dear Sharon, We truly appreciate your review of our hotel. We are always glad to hear when our guests enjoy their stay with us here at Super 8. We hope to see you again on your next visit, Have a Super day!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nixa, MO

Couples Getaway to Pigeon Forge

Posted Sep 26, 2017
Pros: Breakfast was great and they had a wide selection to choose from each day. Always had a staff member on duty to make sure everything stayed filled.
Cons: Smell of the rooms. Smelt of cigarettes and maybe a musty smell? Hard to describe, but it wasn't pleasant upon entering your "clean" room.
Location: Located right off the Pigeon Forge Parkway so it was easy to get to all the fun activities on the parkway and easy access to Gatlinburg.
Check in was quick and easy. Friendly staff. They had an elevator so that was nice since we had 3 suitcases to haul up to our room. Upon entering our room it had a smell. It seemed like a mix of cigarette smoke (even though our room was a "non-smoking" room) & maybe mildew. Not sure if it was due to pets being in there before; they do allow fur babies, but sadly did not get to bring ours. After being in the room a little bit you don't notice the smell anymore (you get used to it). We didn't spend a whole lot of time in the room, we did a lot of activities. So the room served its purpose as a place to sleep and shower. Their breakfast was really good. Each day we had a wide range of things to choose from: cereal, toast, waffles, muffins, fruit, oatmeal, biscuits & gravy, sausage patties, & even some cinnamon spiced apples, which were pretty good. It's close to a few fast food restaurants, if you dont want to go to far to grab lunch or dinner. We walked to Arby's and Long John Silvers one day for lunch. Thats how close it was. We only had one issue with the parking, not sure if the hotel was just fully booked but one night we came back and could not find a parking space and had to park on a side road. Overall it was a good stay. Staff was friendly, and in a safe area of town.
Comment from Hotel Management
Nov 12, 2017 by Sean, Hotel Management
Hello Markie, Thank you very much for taking the time to let us know about your stay at our hotel. We always appreciate feedback from our guests, It allows us to know the areas we are doing well in and the ones we can improve upon. We apologize for any inconvenience during your stay and will immediately address the issues you had during your stay. Have a Super day!
5 out of 5
Recommended
for Everyone
by A verified traveler from anderson sc

Rod Run

Posted Sep 17, 2017
Great stay. room big and clean stay...near a lot of options for meals and fun.. nice hot tub-slightly small but great after full day on your feet.
Comment from Hotel Management
Sep 22, 2017 by Dorota, Hotel Management
Dear reray; Thank you for this fantastic feedback! We are thrilled to hear that you truly enjoyed your stay with us during Rod Run! We appreciate your wonderful compliments and look forward to seeing you again in the near future! Have a Super day!
3 out of 5
Recommended
for Everyone
by A verified traveler

Staff was great

Posted Sep 13, 2017
Rugs were as little dingy, but staff was great And helpful. Great view from 3rd floor.
Comment from Hotel Management
Sep 22, 2017 by Dorota , Hotel Management
Dear Guest; Thank you for staying with us and sharing your experience with others. We truly appreciate your business and your feedback. We thank you for your kind words about our amazing staff. We will definitely address the rugs. We hope to see you again soon - have a Super day!