Standard Room, 2 Queen Beds, Balcony | Balcony view

Reviews of Vacation Lodge

2.5 out of 5
Vacation Lodge
3450 Parkway, Pigeon Forge, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 426 out of 1007 reviews" "
Rating 8 - Good. 314 out of 1007 reviews" "
Rating 6 - Okay. 137 out of 1007 reviews" "
Rating 4 - Poor. 83 out of 1007 reviews" "
Rating 2 - Terrible. 47 out of 1007 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze. Front desk staff helped with all our questions and showed us exactly where everything was on the property.
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely great value. The rooms are very clean, breakfast is provided and the staff in the lobby and breakfast area are so helpful and polite. They have a great indoor pool/spa and fire pit to relax at after a fun day of exploring the area.
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, the property was nice, right in the middle of everything.. only thing i was not crazy about was the shared balcony
Stayed 2 nights in Mar 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

2/10 Terrible

JESSICA

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty and heater was hanging off the wall. Fridge stunk so bad we couldn’t even use it. Pull out bed was terrible. Do not recommend at all, horrible!
Stayed 1 night in Mar 2024

10/10 Excellent

celia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. The rooms were very clean and smelled great. Bed was comfortable and room was spacious. Everyone on the staff was nuce and attentive to any meeds or questions. We will definitely be back. Thank you for a great week.
Stayed 3 nights in Mar 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

4/10 Poor

Bertha

Traveled with partner
Disliked: Amenities
The have a indoor pool area but to get to it you have to walk pretty far from the room you're in. We had to take 2 elevators and walk down 4 hallways which were all outside so it was very cold walking back to our room from the pool. The room and property grounds were well maintained. The TVs are not smart TVs so can't stream anything on them you're stuck watching whatever happens to be on cable.
Stayed 2 nights in Mar 2024
Response from Beth on Mar 10, 2024
Thank you for your feedback.

8/10 Good

Patrick

Traveled with partner
It was nice. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Beth on Mar 10, 2024
Thank you!

8/10 Good

Angel

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Beth on Mar 6, 2024
Thank you!

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area was great . Sitting on the terrace, watching traffic and making plans for the day was wonderful. Breakfast was amazing. Spacious room and staff was friendly. I was very pleased with Vacation Lodge.
Stayed 2 nights in Mar 2024
Response from Beth on Mar 4, 2024
Thank you so much for the wonderful feedback!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here loved it . My daughter loved the pool & the breakfast was really good,Has fire pit too u can enjoy ! We are definitely going back, everyone was really friendly also.
Stayed 2 nights in Mar 2024
Response from Beth on Mar 4, 2024
Thank you for your kind review!

6/10 Okay

Jake

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
cheap stay and motel vibes.
Stayed 1 night in Feb 2024
Response from Beth on Mar 4, 2024
Thank you for your feedback. We are constantly updating and we hope you give us another try.

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it all.i definitely will be back
Stayed 2 nights in Feb 2024
Response from Beth on Feb 26, 2024
Thank you so much and we look forward to your next visit!

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Failed to clean the room after a second night. Pool area was nice but had to walk outside to get to the pool. Also no towels were located in the pool. Had to walk back to front desk to get towels and return them to front desk. This was very inconvenient as the front desk is quite a walk from the pool.
Stayed 3 nights in Feb 2024
Response from Beth on Feb 25, 2024
Thank you for your feedback and I will address the housekeeping issues.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We ALWAYS enjoy staying with Vacation Lodge. The older building and the new building. The breakfast is AWESOME! The same lady has been cooking the breakfast and preparing it for 17 years now.
Stayed 1 night in Feb 2024
Response from Beth on Feb 25, 2024
Thank you!

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

4/10 Poor

Doretta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, we have stayed here before and never had any problems. We waited until just after 4 to check in, as check-in time was 4:00pm. When we got to our room: #1 it was a handicap room. We did not request a handicap room. #2 there was no balcony. My itinerary clearly stated: Standard room, 2 queen beds, balcony. #3, the room looked clean, however it also looked like a converted storage area. There were no chairs except a recliner with a stain in the seat that looked like it had been wet in. There were tiny bugs in the bathroom. No, I did not complain due to the fact that my Hubby is a "keep the peace" soul. This was his spur of the moment Birthday trip. When I reserved our room, there were still plenty of rooms left, according to the website. I feel like as an older couple we were maybe taken advantage of. Hubby or no Hubby I do not plan on staying there again..
Stayed 1 night in Feb 2024
Response from Beth on Feb 12, 2024
Anytime you have an issue please call us and we will be happy to correct the problem.

6/10 Okay

David

Traveled with family and small children
Our shower was not usable. There was only two options, scalding hot and freezing cold. Comforter on bed was torn and stained. Phone in room did not work.
Stayed 2 nights in Feb 2024
Response from Beth on Feb 25, 2024
I am sorry for any issues. Please contact us in the future and we will make sure it is taken care of during your stay.

6/10 Okay

Pam

Liked: Staff & service
Response from Beth on Feb 12, 2024
thank you for your feedback

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth on Feb 12, 2024
Thank you and we look forward to your next visit

10/10 Excellent

Kaitlyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beth on Jan 21, 2024
Thank you for the rating

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beth on Jan 14, 2024
Thank you!

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Beth on Feb 12, 2024
Thank you!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Beth on Jan 14, 2024
Thank you!

10/10 Excellent

FELIPE, LOS ANGELES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv is old and small
Stayed 1 night in Dec 2023
Response from Beth on Jan 14, 2024
Thank you!

10/10 Excellent

Brianna, Elizabeth City

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Beth on Jan 14, 2024
Thank you!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and really sweet.
Stayed 3 nights in Dec 2023
Response from Beth on Jan 14, 2024
Thank you!

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Beth on Jan 14, 2024
Thank you!

10/10 Excellent

MarthaRose, Cookeville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beth on Dec 14, 2023
Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Beth on Dec 14, 2023
Thank you

10/10 Excellent

Dustin

Traveled with family and small children
Liked: Staff & service, amenities
We had one the older rooms and it was outdated but clean and priced accordingly,But let me tell you the best part of our stay here was Miss Gail that checked us in,this lady is a perfect example of excellent customer service and I work in customer service Thank you very much for you help and kindness
Stayed 1 night in Dec 2023
Response from Beth on Dec 14, 2023
Thank you! We hope you have a wonderful Holiday Season!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Beth on Dec 14, 2023
Thank you!

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Beth on Dec 14, 2023
Thank you!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located within easy walking or driving to restaurants and items of interest. We enjoyed our stay at the Vacation Lodge and utilized the fireplace in the room. One thing I didn't know before hand was the room did not have a clothes closet but it did have a dresser with wide and tall drawers, which did not cause any problems. We will stay again at the Vacation Lodge.
Stayed 1 night in Dec 2023
Response from Beth on Dec 14, 2023
Thank you! We hope you have a wonderful Holiday Season!

4/10 Poor

Pamela

Stayed 1 night in Nov 2023
Response from Beth on Jan 14, 2024
I'm sorry we did not meet your expectations.

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was a very nice hotel. Staff was super friendly. The pool and hot were nice. Breakfast was alright, meager, but good. I would stay here again. They had a fire pit that you could enjoy which was an added bonus.
Stayed 3 nights in Nov 2023
Response from Annette on Dec 2, 2023
Thank you for your review. We appreciate your business.

6/10 Okay

Wade

Traveled with family
Liked: Room comfort
Disliked: Staff & service
The devil is in the details
You get what you pay for. Clean room and nice pool. Property and room was not updated at all. The lady checking in was super nice, but in training. The lady training her was not friendly at all so not sure how long her enthusiasm will last. There is a small walkway around the building to the rooms. As you walk to the pools, you will pass folks sitting outside there rooms smoking and chilling. My biggest issue was the ice machines were not working. I went to the front desk to request ice, and I was told they do not have any on the property. I would need to go to the gas station to purchase.
Stayed 1 night in Aug 2023
Response from Beth on Jan 24, 2024
I'm sorry for any issues during your stay. I will address them with the staff.

4/10 Poor

Destiny

Traveled with family
Ok. Not the best
Okay but service was not the best. Could hear everything from room. If you had to stay here get room on back furthest from highway. We wouldn’t stay here again
Stayed 4 nights in Nov 2023
Response from Annette on Nov 25, 2023
Thank you for your review. We apologize for any inconvenience you may have experienced during your stay.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Annette on Nov 21, 2023
Thank you for your review. We appreciate your business.

10/10 Excellent

Sarah

Stayed 5 nights in Oct 2023
Response from Annette on Nov 20, 2023
Thank you

10/10 Excellent

Amado, Moneta

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at vacation lodge 2 to 3 times a year let go to place whenever we go to Tennessee.
Stayed 2 nights in Nov 2023
Response from Beth on Nov 13, 2023
Thank you so much!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Beth on Nov 10, 2023
Thank you so much for your review and we hope to see you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Room smelled of cleaning products when we walked in, didnt bother us though. Enjoyed the jacuzzi tub in the room. Front desk ladies was really nice when checked in and out. Didnt check out the pool or free breakfast
Stayed 1 night in Nov 2023
Response from Beth on Nov 10, 2023
Thank you for your kind review and we look forward to your next visit!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget place to stay.
For the price point, I was satisfied with my stay. Many nitpicky things could be improved upon, but this is a budget stay, so it was par for the price. Breakfast was acceptable. Bed was comfy. The rest of the things that needed to be good were good. I'd be willing to stay again.
Stayed 3 nights in Oct 2023
Response from Annette on Nov 4, 2023
Thank you for your review. We appreciate you business.

10/10 Excellent

Sheree, N. Wilkesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 3 nights in Oct 2023
Response from Beth on Nov 2, 2023
Thank yo so much!

10/10 Excellent

terrence

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Beth on Nov 3, 2023
Thank you so much!

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gail at the front desk was awesome. Great value for the price and lots of amenities.
Stayed 1 night in Oct 2023
Response from Beth on Nov 1, 2023
Thank you!

10/10 Excellent

RUSSELL, thibodaux

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8 am breakfast is to late otherwise perfect
Stayed 3 nights in Oct 2023
Response from Beth on Nov 1, 2023
Thank you!

4/10 Poor

Tammy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They sent a text saying just "pick up the phone or text with any problems". The tv remote did not work. Tried calling twice and texting. I had to go down to the office to found someone. The ice machine on the 1 flood is broken, and took my money. Yes it cost 25 cent to get a few pieces. They gave me the quarter back. But overall I don't think I got what I payed for. Would not stay there again.
Stayed 4 nights in Oct 2023
Response from Annette on Oct 30, 2023
Thank you for your review. We apologize for any inconvenience you may have experienced during your stay. Our ice machines are owned by a local business man. He uses the 0.25 to maintain the machines.