Ratings based on 1,393 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Vancouver Island, BC Canada

Posted May 17, 2018
Blissful quietude at night, inside and outside the building, and an excellent bed led to sound sleeps over the four nights we spent at the Windermere. We could walk to and from the theatre district, Covent Garden, and other attractions, and were a 12-minute stroll from Victoria Station for trips by tube to Kew Gardens and other outlying spots. The Gatwick Express whisked us from that airport to Victoria and back. Every staff member we encountered was friendly, helpful, and competent, and the included a la carte breakfast menu was far superior to the tired "breakfast bar" that most hotels offer. The Windermere will be our base for future trips to London.
Comment from Hotel Management
May 18, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you so much for this wonderful review! We are all extremely pleased to read your positive comments. We look forward to welcoming you again, and to being "your home away from home" in London!
4 out of 5
by A verified traveler from Indiana

Posted May 17, 2018
Very nice hotel good location. Wonderful bathroom with great shower and lovely linens.
Comment from Hotel Management
May 17, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for your lovely review. We are very pleased you enjoyed your stay. We hope to welcome you again.
5 out of 5
by A verified traveler

Posted May 16, 2018
Comment from Hotel Management
May 17, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you so much for the excellent score. We are very pleased to see that you enjoyed your stay. We hope to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice comfortable hotel

Posted May 14, 2018
As I was travelling solo, I booked a single twin room. It was roomy for a single room. I had plenary of closet, drawer, suitcase and desk space. It’s just a 5 min walk from Victoria station. The bed was very comfortable, air conditioning and wifi was excellent. Breakfast was great with quite an array of food. Anything you want really. Staff were all lovely and helpful.
Comment from Hotel Management
May 14, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for choosing to stay at The Windermere. We are pleased to read your comments from your recent stay. We are very pleased to have met you, and hope to welcome you again in the future.
5 out of 5
by A verified traveler

Posted May 12, 2018
Wonderful staff, good location near underground, good restaurants close by, and a very good breakfast.
Comment from Hotel Management
May 13, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Many thanks for your wonderful review. We hope you choose to return to us on your next trip to London!
3 out of 5
by A verified traveler

Good location, great breakfast, needs updating

Posted May 11, 2018
The hotel was in a good location, close to Buckingham Palace and a very short walk to Victoria Coach Station. The staff were very helpful and pleasant. The breakfast was very good and the staff at breakfast were excellent. Our room was on the main street at sidewalk level so somewhat noisy. The room was small but comfortable. The hotel definitely needs upgrading. The floors were terribly uneven and creaked and moaned when you walked on them.
Comment from Hotel Management
May 14, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for sharing your feedback with us. We are pleased you enjoyed your stay, and thank you for the comments you have shared. Our building is of classic Victorian design and dates back to 1857. We take great pride in constantly maintaining and updating our hotel to ensure that we give our guests the most comfortable and enjoyable stay possible. We hope to welcome you again.
5 out of 5
by A verified traveler from Whitby, Ontario, Canada

Posted May 11, 2018
Nice quiet area to relax after long days of sightseeing. Staff excellent, all of them!! Food wonderful best fish and chips we ate when we were in London!! Only concern was bathroom too cramped or small for my tall husband. We would request a different room for that reason only the next time we stay.
Comment from Hotel Management
May 13, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for sharing your feedback. Please consider that our largest bathrooms are available in our largest room types which are the Deluxe and Superior categories. We sincerely hope to welcome you again for another excellent stay!
5 out of 5
by A verified traveler from Sydney. Australia.

Posted May 10, 2018
This is a great little boutique hotel in excellent location handy to Victoria station but in a lovely quiet street. The owners and staff are all very friendly and courteous. The rooms we had were spacious (#33 & 34), very clean. We looked forward to our breakfast each morning with a nice, fresh selection on offer. There is a good shopping centre near Victoria Station. Very handy if you are in town to see Hamilton or Wicked! We recommend to anyone wanting to stay for a few nights.
Comment from Hotel Management
May 13, 2018 by Emily Hambi, Co-Owner, The Windermere, Hotel Management
Thank you for choosing to stay at The Windermere. We are very pleased to read your kind review. We hope to welcome you again soon for another great stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice & Close to sites and public transportation

Posted May 2, 2018
The owners were very welcoming and helpful upon my arrival as well as upon time to depart. The staff was friendly and helpful as well.
Comment from Hotel Management
May 5, 2018 by Emily Hambi, Co-Owner, Hotel Management
Thank you for your kind words Cheryl. We are very pleased that you enjoyed your recent stay with us. We hope to welcome you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Coventry

London visit

Posted May 2, 2018
We booked for three nights to see a show and visit the sights. Enjoyed the breakfasts. Friendly atmosphere and staff. Hotel position good for catching tube at Victoria. Quiet area.
Comment from Hotel Management
May 5, 2018 by Emily Hambi, Co-Owner, Hotel Management
Thank you for staying with us. We hope to welcome you again for another enjoyable stay!