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Reviews of Resort Sant'Angelo & Spa

4 out of 5
Resort Sant'Angelo & Spa
Via Resicco 7, Pimonte, NA

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 173 reviews" "
Rating 8 - Good. 76 out of 173 reviews" "
Rating 6 - Okay. 34 out of 173 reviews" "
Rating 4 - Poor. 15 out of 173 reviews" "
Rating 2 - Terrible. 5 out of 173 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. The room was a tad small but that did not matter because we only slept there. We spent most of the time outside the room. The included breakfast was tasteful.
Stayed 1 night in Oct 2023

8/10 Good

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good value for the money. Nice terrace, staff nice too, clean and tidy. What I didn’t exactly enjoyed was the noise on night time (a lot of traffic), but I don’t know how hotel could manage that , so overral was a good experience.
Stayed 1 night in Aug 2023
Response from reception staff on Sep 11, 2023
THANKS

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel is beautiful. The breakfast was great. Overall a great stay. Only thing the room was a bit hot.
Stayed 3 nights in Aug 2023
Response from reception staff on Sep 11, 2023
THANK YOU SO MUCH

8/10 Good

Mariella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien! Lo recomiendo
Stayed 2 nights in Aug 2023
Response from NUNZIO GAGLIONE on Aug 18, 2023
grazie 1000

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never received my room!!
Stayed 1 night in Aug 2023

10/10 Excellent

Tayfun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with great views of the Naples. Friendly, smiling staff. Clean and very well designed hotel. The rooms are large and convenient. Fantastic dining. Breakfast is also provided a large variety of food and drinks. Bery convenient parking. Transportation can be a bit difficult without a car. Otherwise, great place to stay only half an hour’s drive from Amalfi coast.
Stayed 2 nights in Jul 2023
Response from reception staff on Sep 11, 2023
THANK YOU SO MUCH

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property & staff.
Stayed 2 nights in Jul 2023
Response from NUNZIO GAGLIONE on Jul 14, 2023
MANY THANKS

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. The rooms could be a little bit better. The toilet seat cover was peeling and it could have given splinters.
Stayed 1 night in Jun 2023
Response from hotel staff on Jun 18, 2023
many thanks

10/10 Excellent

Carlen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very courteous, accommodating and knowledgeable. The building is outdated but very well maintained. The parking across the highway was inconvenient and the check in parking is inadequate. The hot water was either too hot or too cold and difficult to adjust. It eventually became satisfactory. The building's common areas including the dining room are very attractive. The grounds are exceptional as are the pool and spa.
Stayed 2 nights in Jun 2023
Response from NUNZIO GAGLIONE on Jun 4, 2023
DEAR CARLEN,WE REALLY APPRECCIATE YOUR REVIEW. WE HOPE TO WELCOMING YOU SOON. MANY THANKS AND BEST REGARDSHOTEL MANAGER

10/10 Excellent

Daim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property with nice mountain side views. Rooms were clean and large. However, the wifi was a bit on the slower side and the area if coming from the Amalfi Coast has very steep hills with tough driving conditions.
Stayed 2 nights in Oct 2022

8/10 Good

Ponchanok

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable bed, space and balcony with beautiful view of mountains and Naples gulf. Daily room cleaning, clean towels and delicious breakfast and a lot of choices including hot American/English breakfast.
Stayed 2 nights in Aug 2022

6/10 Okay

Elaine June

Traveled with family
Liked: Cleanliness
The property was very clean, light and airy. The staff were not particularly helpful or welcoming
Stayed 15 nights in Aug 2022

6/10 Okay

Daniel

Stayed 1 night in Aug 2022

8/10 Good

shimon

Stayed 2 nights in Aug 2022

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Not advised there was a wedding and told to vacate the pool area, with temperatures in the 30's. Very uncomfortable afternoon and a noisy night due to loud music
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff - made the stay easy and comfortable. The rooms are not very modern for example the hair dryer was not powerful at all but the rooms are clean and cool. Nice view from bedroom of the mountains. Breakfast was okay - the pastries were lovely.
Stayed 7 nights in Aug 2020

8/10 Good

Gintaras

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice views and hotel itself
Hotel was OK, but we had bad smell of cigarets in our bathroom, also one towel had some hair on it, so not sure if it was changet at all before us. Reception staff responded to all requests very seriously instantly. View from the room was amazing, breafast was really good, restoran served good food. Not many staff members know english, but we managed to communicate using gestures and having a gool laugh :D outfoor swimming pool was included, rooftop area gives amazing views. Didn't use SPA service, but prices start from 30€pp. parking is free and spacious, area is remote, but not far from Vesuvius and Pompeii. In overall we would defo recommend it for relaxing stop for a day or two.
Stayed 1 night in Aug 2020

4/10 Poor

Erik, Netherlands

Traveled with partner
Disliked: Cleanliness, amenities
This place is in fact not really special. You pay for what you get. It's quite dated and a bit in isolation. I would not recommend this place to explore the area. There must be better places close to the coast.
Stayed 3 nights in Jun 2020

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stop in the area with service exceptional!
The staff at this hotel are amazing. From the moment we arrived they could not offer to do enough and it continued throughout our stay. Our room was very large with a great balcony with views to the Bay of Napoli and the mountains in the other direction. The facilities are good. The only recommendation for help needed is the ambiance in the restaurant. It is a beautiful room, but it feels like a sterile hospital cafeteria because the lighting is far too bright (they have softer options available and candles on the tables, although not used or lit) and no background music. The food is good-no problems with the chef. They are always willing to create a plate for you. Although we did not use the pool and spa, they looked fabulous and were available , we just did not have time.
Stayed 2 nights in Sep 2019

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is beautiful. Great workers.
Stayed 4 nights in Aug 2019

2/10 Terrible

Issa

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view.staff was very helpful all the time
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommend friends stay at Sant’Angelo. All around great facilities and accommodating staff.
Stayed 1 night in Jul 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely short stay...in the mountains
My girlfriend and I had a lovely and comfortable stay at the hotel. We stayed for 4 nights with breakfast included which was served until 10am. The beds were comfortable and the pool was refreshing. The italian sun was very strong so it was just what we needed when having a rest day from the activities nearby. There was ample parking with a classy restaurant on the reception floor. The italians were very eager to please and were so pleasant and positive as is usual when we meet italians. Although the driving in Italy is more stressful than in most countries. We had a great view from our room across the pool and mountains. One small criticism is that the air conditioning could have been cooler.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2019

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff and good food the only thing missing was tea and coffee facilities in the room
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Language was a big barrier in communication but the staff was polite and understanding. As we were vegetarian they prepared dishes especially as per our need. They did a commendable job!
Stayed 2 nights in Jun 2019

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing from start to finish. This is an AMAZING place.
Stayed 1 night in Oct 2018

4/10 Poor

M, Toronto, Canada

Liked: Cleanliness
Disliked: Staff & service
The hotel is located in Pimonte which is 52 min driving from Sorrento and about the same to Positano. If you do not have your car do not book this place as it is truly up in the mountain. For the price you pay there room is big and clean to compare with small places in Europe. The staff except the bar tender are horrible. We were standing for about 10 min to check in and the lady at reception desk just continued ignoring us. When my husband finally said something we were told that none of the 3 people at reception saw us. Breakfast is meh and good enough to have something VERY SMALL till you reach civilization. I am used to European breakfast but the breakfast is below standard here. If you chose to eat there for dinner or lunch which I do not recommend unless you are tried like to drive anywhere, don't be surprised by the service. As soon as you put your fork down the table will be cleaned and you get the bill. If you are the adventures type that wants to wake up to the beauty of the mountain this is the place to stay at otherwise book something in one of the major touristy areas nearby.
Stayed 5 nights in Sep 2018
Response from Antonio on Sep 13, 2018
Dear guest, Thank you for the time spent to write this review. We are sad about your experience, we are sure that if you will come again in our Resort you will find a whole different situation. We are doing our best for letting our guests experience a great stay, and for sure we are going to improve our services.

6/10 Okay

drexx, longford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible staff
The staff at the reception at the reception have zero customer service, the old gentleman in the hotel with the car park is absolutely friendly along with a young guy who serves breakfast, the hotel itself has stunning views but when mixed with terrible experience at the reception it's just nothing really. the cleaning staff too just don't do their jobs well, the sheets are never changed they turn them inside out and lay them again, towels are not changed regularly.I was there for ten days but just after the third day,I couldnt way to get the hell out of there.I do not recommend that place to anybody.
Stayed 10 nights in Aug 2018
Response from Antonio on Sep 13, 2018
Dear guest, thank you for the time spent to write this review. We are really sad about your experience but we want to let you know that pur services are getting better day by day with the aim of making our guests happy. We are quite sure that your case was the one and only, and if maybe you'd like to come back it will be worthy.

4/10 Poor

Zuzanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Better to sleep in your car
This place was way off the beaten road, the food was ok, the service was ok, but there was no roomservice. The bed was insanely hard, the bubble bath didn’t function, there was a dog barking in the neigbours garden the whole night and there were tons of trucks driving by and honking from super early in the morning. Worst nights sleep in Italy ever! I wouldn’t recommend this place.
Stayed 1 night in Jul 2018
Response from Antonio on Sep 22, 2018
Dear Guest, Thank you for your review. The room service is avalaible in each room of our Resort, yet we are still improving our services for letting our guest's stay the best one they've ever had. We will be happy to host you again in our Resort so that you'll test the fact that we won't stop growing.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Tolulope K.

5-star accommodation with excellent and cheerful service throughout
It’s a beautiful hotel - architecturally and decor-wise - with serene grounds tucked away in the mountain village of Pimonte. I doubt you could find a hotel this beautiful in the heart of tourist locations. I would recommend having a car though to get anywhere - we did. All the staff we met were super pleasant and went out of their way to meet all our needs.
Stayed 5 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family road trip
Good value and clean .The view of Mt Vesuvius from our room was great.On the only road running through the mountainous park it is in.This limits it’s use as a base for the area.
Stayed 1 night in Jun 2018

4/10 Poor

Daljit

Disliked: Staff & service
There is NO GYM at this hotel. Poor service
So we are a bunch of gym freak lads. We booked this hotel using the gym filter. Rocked up and were told there’s only a wellness centre but no gym! So off to a poor start. However, particularly appalling was the service we received at dinner. There was a wedding taking place and as a result we were given a table in the corner out of the way. Furthermore upon asking for the menu we were told there is no menu and were given 3 food options only (presumably what was served to the wedding guests). However during the meal we noticed both sets of Italian guests seated either side of us were brought out completely different meals to those offered to us! When we pulled them up on this the waiter made out he misunderstood us despite us asking twice for a menu and even making a menu-opening action with our hands. They tried blagging it basically but we made them aware of our discontent in front of all the other guests. However to give credit where it’s due, once we raised this issue with hotels.com & the manager we were given the meal & drinks for free. This was the very least they should have done for how we were treated, but we had to fight our corner. Overall this hotel is overpriced & overrated with no gym & poor service. I would not recommend it.

6/10 Okay

Morenainez, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star view, 2 star breakfast
Nicely located (away from busy Naples), but you NEED A CAR, otherwise, you will have to rely on infrequent public transport and expensive taxis. Very close to Pompeii, Amalfi coast and Sorrento. The hotel itself clean, well looked after. Our room was good, we had a nice view - Napolitan Bay and Mount Vesuvius. It was being cleaned every day, bed was comfy and I liked the peace and quiet of the Pimonte/Ressico villages. My only complaint is the food- breakfast to be precise. It was very monotonous, bread (some of it very stale), low-quality cold meats, hard boiled eggs, cereal and an abundance of cakes (some stale as well), no fresh fruit (canned peaches, and pineapple I think), no hot food, juice tasted like fruit cordial, and the worst thing was the coffee! It was over-brewed ad tasted like "feet" (Friends fans will know what it means) They kept it in the big samovar and just topped it every day, and it was constantly brewing-yuck. We also had a lunch there on our 1 day, it was overpriced (50 euro for 2, portions small- fine dining style) but the food itself contrary to breakfast was nice and fresh. I can't complain about the staff, everybody was nice and quite helpful.
Stayed 7 nights in Oct 2017

6/10 Okay

kelly, england

Disliked: Room comfort
Nice hotel but not above average
This hotel has fantastic scenery and the views are outstanding however the check in was appalling we were shown to the building where our room was and that was it! Weren't told when breakfast was or where or any information, we missed breakfast that morning due to this. The rooms are very basic we had a hole in our bathroom ceiling, we found the bed was like sleeping on rock as well. We booked in for massages in the spa which were lovely but when we went to use the facilities they were locked up for the day so never used them, and we couldn't get in the outside pool due to cleaning the whole time! This hotel is also very far out and I wouldn't advise going there if you don't have a car due to everything taking so long to get too!
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Bathtub leaking Shower cubical doesn't drain quickly. Reported but not action.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Beautiful vantage point with far reaching views
Hotel was OK, but slightly disappointing at times. Don't see myself staying there again, sorry.
Stayed 3 nights in Aug 2017

8/10 Good

michaelj

Liked: Cleanliness, staff & service, property conditions & facilities
Greatly recommend for travelers
I would recommend this place to anyone.....
Stayed 1 night in Aug 2017

8/10 Good

Dee, london

Liked: Cleanliness, staff & service, room comfort
Great location but difficult to get to
Great hotel, beautiful scenario away from the crowds, however without a car it is difficult to get to local attractions . You may end up spending quite a lot on taxis as buses are infrequent and the hotel strangely doesn't operate a shuttle service.
Stayed 3 nights in Aug 2017

2/10 Terrible

Alice, Kazakhstan, Almaty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff, tasteless monotonous breakfast, tea rust color, umcomfortable rooms with squeaky beds. We stayed in this hotel 1st and last time.
Stayed 8 nights in Aug 2017

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, stayed in part of hotel being refurbished and there was no drinking water; bottled water was not offered to us until the 2nd day. Everything else was fine except we would have liked an English speaking channel on the Television.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Family of 4 in one room.
Lovely hotel high on the Sorrento peninsula. I suspect there are cheaper hotels in the area but the HSA had a great pool, a reasonable restaurant (although breakfast was sufficient but uninspired), stylish decor (faded grandeur) and was close with o Pompeii, Herculaneum and Amalfi (30 to 40 minutes from each).
Stayed 4 nights in Jul 2017

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely view
the wifi is hit and miss
Stayed 2 nights in Jul 2017

8/10 Good

Pauline

Liked: Cleanliness, staff & service, room comfort
Overall,a lovely place.Great views,nice hotel but could do more to entertain.Location was isolated and hoped that supplies would be available in hotel but this wasn't the case.Bus service was limited but was always on time.
Stayed 5 nights in Jul 2017

8/10 Good

Melchior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful 3 night stay where I visited with my bike Amalfi coast and Naples area.
Stayed 3 nights in Jun 2017

8/10 Good

Christy, Thousand Oaks, Ca

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Amalfi Coast
We enjoyed our stay at this hotel while visiting the nearby Amalfi Coast. The staff was friendly and we enjoyed a nice dinner at the hotel
Stayed 1 night in Jun 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel A car is a must
Stayed 2 nights in Jun 2017