Beach/ocean view
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Reviews of Island Inn & Suites, Ascend Hotel Collection

3 out of 5
Island Inn & Suites, Ascend Hotel Collection
16810 Piney Point Road, Piney Point, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 479 reviews" "
Rating 8 - Good. 147 out of 479 reviews" "
Rating 6 - Okay. 53 out of 479 reviews" "
Rating 4 - Poor. 15 out of 479 reviews" "
Rating 2 - Terrible. 19 out of 479 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and manager are very friendly and professional. You are treated like family during your stay.
Stayed 4 nights in Mar 2024

8/10 Good

Dawn

Traveled with family
Cute location, nice view, friendly and helpful staff. Comfortable room.
Stayed 1 night in Mar 2024

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view at the place was wonderful. the staff was friendly. The walls however were thin. You could hear the people in the room next to you.
Stayed 1 night in Feb 2024

6/10 Okay

Jason

Traveled with partner
Disliked: Amenities, property conditions & facilities
Needs to be updated. Holes in the wall peeling paint.
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas B

Traveled with partner
Liked: Staff & service, property conditions & facilities
Water views.
Stayed 1 night in Feb 2024

4/10 Poor

Torlanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
View of "Chesapeake 🌊 River" was spectacular ⭐✨! "Island Inn Ascend Hotel" collection has Total expired and is in tremendous need of rehabb & Renovation; 1939 furniture still Exist! the balcony is terribly deteriorated and it's the location
Stayed 1 night in Feb 2024

6/10 Okay

Sam

Disliked: Property conditions & facilities
The property has a lot of potential but is dirty and not well kept.
Stayed 3 nights in Nov 2023

8/10 Good

michelle

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Sarath

Traveled with partner
Disliked: Property conditions & facilities
Not worth the price we paid. Poor breakfast too. Dont expect anything what you see in photos.
Stayed 1 night in Nov 2023

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly. The room was dirty- lamps and vents were rusted, drain stop on tub, blinds were off track, and tv didn’t work both days. We complained and were credited the cost of one nights stay. Despite that, we wanted to give an accurate review.
Stayed 2 nights in Nov 2023

4/10 Poor

Erica

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

will

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan Spiegelberg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience
The stay was wonderful, though very short. The staff was friendly, the room was large and comfortable; loved the little kitchenette area. The size of the tv would be my only negative and that’s not that big a deal. The restaurant next door was very nice and convenient and the food was delicious.
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was first rate with beautiful water views.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Cynthia P.

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Sep 2023

2/10 Terrible

Maria

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and professional. I will definitely return for another visit.
Stayed 2 nights in Aug 2023

4/10 Poor

Jeneanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was okay, but the property is not in great shape. There were 5-6 bikes presumably for guest use that were broken and heaped up in the garage, a patio off the garage was chocked full of weeds, and the person at the deck was wearing cut off short jeans and a top that showed much of her belly and tatoos. Plus she left a child behind the desk to answer guest questions - like "where to we get ice?" The kid was cute but shouldn't be front facing like that with her mom no where to be found - or outside smoking. This did not leave a great impression on our family and we said we would not book there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia P.

Liked: Cleanliness, staff & service, amenities
My get away every year.. Great place and love Ms.Kim! She’s very kind n sweet .. See you Sept.!
Stayed 1 night in Jul 2023

4/10 Poor

Hany

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view from my room was beautiful. The restaurant next to the hotel had great food and friendly service.
Stayed 2 nights in Jul 2023

6/10 Okay

Kenneth

Traveled with partner
Disliked: Property conditions & facilities
The owners do not seem to care that things are falling apart. Shuttered doors came right off the pinned hinges. Furniture needs to be replaced. Flooring seems kind of cruddy. Deck chairs are back breaking. Views and location are stunning. Some care with the back patio, weeding, grass removal between pavers, better furniture, would go a long way. Employees kids’ toys all over the lobby and open food sitting out in common areas was pretty unwelcoming. Staff all very friendly and efficient. This place has the potential to be a gem if someone cared.
Stayed 1 night in Jul 2023

2/10 Terrible

Claudia

Traveled with family and small children
I booked my reservation. And when I got to the property my reservation was giving to someone else. I even thou called 2hours before my arriving because I was carrying a special need baby with me. And I want it to make sure I was going to have a room for her at 1am that I was going to arrive on July 1st 2023. And the hotel gave my room to some party people and left me and my daughter with no place to sleep. I even thou beg the front desk person to please help me to stay the night and that I was going to leave by 7am. But they seem not able to help me at all. We had to sleep in the car because no other hotel was available.
Stayed 1 night in Jun 2023

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful view, i will be staying there again in the future.
Stayed 1 night in Jun 2023

6/10 Okay

Jeanne

Traveled with partner
Liked: Staff & service
Your website stated that the property had a weight room and a spa. this place had neither.
Stayed 5 nights in Jun 2023

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are GREAT and the room was ok (not expecting a four star). Happy to have mini fridge, microwave, and kitchen sink in room. The only real problem I had w/the Inn was the electricity went out for about 5 hours. It was due to storms in the are, but NO BACKUPS OR GENERATOR?! I thought that was ridiculous.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Great views from east-facing room! Staff were friendly and helpful. No bike rental though there are some old bikes you can use. Clean but starting to show its age. Restaurant next door (not affiliated) is excellent. Would stay again if we visited Southern Maryland in the future.
Stayed 2 nights in Jun 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Kim on Jun 23, 2023
Good Morning Brian,We apologize for your unhappiness. We try to please all that come. hopefully in the future you will come back, and give us another try.Kind Regards,Kim Clarke

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
This place was what I was looking for in a short getaway at a waterfront property. Loved the layout and spaciousness of the suite. Felt like a one bedroom apartment and the staff was extremely helpful and friendly. It is less than a 10 minute drive from a lighthouse with a beach, a fishing area, and historical sites. I plan to return but with my sleep mask. The room was bright at 6 am because of shutters and not window drapes. No music channels in the tv but 😍 the clock radio that actually had a cd player. I wished I had bought some to play but will next time so neither of these were deal breakers. I recommend it and have to others already.
Stayed 2 nights in May 2023

10/10 Excellent

Gal, Burtonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Beautiful views. The suite was comfortable and clean.
Stayed 2 nights in May 2023

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Romantic getaway
Stayed 2 nights in Apr 2023

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfect little spot to get away from the hustle we all live in nowadays.
Stayed 2 nights in Apr 2023

10/10 Excellent

Keryl

Stayed 1 night in Apr 2023

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT VIEW
Stayed 1 night in Apr 2023

10/10 Excellent

Davette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so truly nice . Great location
Stayed 1 night in Apr 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very Nice Hotel
A very unique location and a clean, comfortable hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities
Great view of the water
Stayed 1 night in Mar 2023

8/10 Good

Patrese

Stayed 2 nights in Feb 2023

10/10 Excellent

Darshelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean everything professional
Stayed 1 night in Feb 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
I don’t think we’ll be staying any more
This was supposed to be our first wedding anniversary trip - and there was no sunrise room available. We’ve always gotten the sunrise room, which was the reason we booked this hotel. There was a strong smell of weed as soon as we got off the elevator and it followed us into our room. We had three kids plus a baby and were sorry they had to be exposed to that. This, aside from the lack of a sunrise room, ruined our experience. The balcony had a tripping hazard - due to weathering, a panel of the flooring came off and could’ve resulted in someone tripping and falling. The toilet bowl had a pubic hair on it and the sofa bed was pretty hard ( we allowed the kids to sleep in the queen beds for a change). This may be the last time we stay here. It was great in 2020, but now the weed smokers came and made it ghetto. I think if people come here for the sunrise view, they should be informed before paying whether a sunrise room is available or not. This would be very helpful. Normally the concierge can help us out but this time, Island Inn failed to deliver.
Stayed 1 night in Feb 2023

6/10 Okay

James

Traveled with family
Location is a gem. Balconies overlooking the Patuxent River. Management does just enough to keep it running. Amenities were poor. We had to request an iron and iron board. We had no ice bucket. Staff parked in unloading area, leaving customers to unload from the parking lot. Despite it all, the quiet location keeps bringing us back.
Stayed 3 nights in Feb 2023

8/10 Good

Taariq

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms where actually better than expected. I like that it kinda like a studio apartment. And the water view from the balcony was nice. Will def go back when the weather is warmer
Stayed 1 night in Feb 2023

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and fantastic view

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location