Ratings based on 911 Verified Reviews

4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Caesar park

Posted May 5, 2017
Is abit overrated, should be a 3-4 star hotel. 5mins walk from night street.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 18, 2017
Cons: Space for Clothing is to small
Great Spa and Wellness and Beach to Pacific - I recommend Beef Noddle Soup
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Posted Mar 24, 2017
Overall comfortable stay with convenient location to kenting Main Street and access to a small beach through a well kept nature boardwalk maintained by the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Hotel staff lack good customer service

Posted Mar 16, 2017
Pros: The grounds are nice and green.Fitness area way to small, no water available.
Cons: Front desk staff need training in customer service and customer expectations.
Location: night market
This is a very nice hotel situated across the street from the beach which is quite small. It gets very crowded when it is sunny and warm. The hotel itself is older but in decent shape with acceptable amenities. However, it is my opinion the hotel staff especially the front desk need to be educated/trained on service standards and customer service. It seems to me that the front desk staff do only the bare minimum to keep their job. They don't seem motivated or enthusiastic.They are very dismissive of hotel guests concerns and trivialize issues the guest may have. We got no assistance and complete lack of empathy or understanding unless we talked to the chief in the head office. The rooms are quite nice and have a fancy wash your "bum" type toilet. Ours had a bathtub but it was quite narrow. The room came with a fridge but no coffee maker. The restaurant serves a delicious, but pricey breakfast buffet. Their food safety standards are not up to western standards though. Fried eggs and other hot food are under a barely warm heat lamp. In the western world, the restaurant would typically get shut down. They have a few a few hand sanitizers but not many use them. A norovirus warning is posted, but it's largely ignored. Several people in our group became ill during our stay with gastric upset and vomiting
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff lack good customer service

Posted Mar 14, 2017
Pros: Location and comfort
Cons: Front desk staff have bad attitudes, lack morale, motivation. They don't care about you or your stay. Guests are insignificant to them.
Location: Beach, a few restaurants, and a mini night market.
This is a very nice hotel situated across the street from the beach which is quite small. It gets very crowded when it is sunny and warm. The hotel itself is older but in decent shape with acceptable amenities. However, hotel staff especially the front desk need to be educated/trained on service standards and customer service. Front desk staff seem to be just the bare minimum to keep their job. They don't seem motivated or enthusiastic. They are very dismissive of hotel guests concerns instead of trying to assist or have any kind of empathy or understanding. Basically, they are like a bot or machine with no emotion whatsoever. These kinds of employees should not be dealing with the public, rather, they should be working alone away from others. The rooms are quite nice and have a fancy wash your "bum" type toilet. Ours had a bathtub but it was quite narrow. The room came with a fridge but no coffee maker. The restaurant serves a delicious, but pricey breakfast buffet. Their food safety standards are not up to western standards though. Fried eggs and other hot food are under a barely warm heat lamp. In the western world, the restaurant would typically get shut down. They have a few a few hand sanitizers but not many use them. A norovirus warning is posted, but it's largely ignored. Several people in our group became ill during our stay with gastric upset and vomiting. The amenities are nice. Several pools and a very tiny jacuzzi. The grounds are nice and green.
5 out of 5
by HSIAO FAN

Convenient, good food hotel

Posted Mar 8, 2017 on Hotels
The hotel was clean and friendly. Have a small walkway leading to the private beach, and the hotel is locate at the Kenting main street where you can go out to enjoy food and drinks from late afternoon to late.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great location, room, and breakfast

Posted Feb 19, 2017
Pros: - Location: right on the beach and 5 min walk to night market - Room: modern and clean with a view of the ocean - Breakfast: huge buffet selection - HSR Pickup: free shuttle from the High Speed Rail Station Cons: - WIFI: extremely slow at times
4 out of 5
Recommended
for Everyone
by A verified traveler

Beach front Hotel

Posted Jan 15, 2017
Pros: Room was very spacious.
Cons: Gym is really small. and no free weights. Breakfast and Dinner spread not that great for a hotel that claims to be high end.
Good beach front hotel. Rooms are huge and great design.
5 out of 5
by Michelle

Unforgettable trip at Kaohsiung and Kenting!

Posted Jan 15, 2017 on Hotels
It was a great stay. I booked 1 night in a room with jacuzzi and 1 night in a room with balcony. They upgraded me to another night of jacuzzi and the kids were so happy!
4 out of 5
by A verified traveler

Good quality hotel at reasonable price

Posted Dec 29, 2016 on Hotels
Great stay. Good facilities for kids