Check-in was slow, and no welcome drinks (unusual for a "5 star" holiday resort). Receptionist (a young guy) offered to take us to the room, but walked very slowly. As soon I got to the room, I saw plenty of mosquitoes and little insects on the white wall, I probably killed 20-25 of them using tissues before the bell boy had delivered the suitcases. Tiny bottles of unbranded shampoo and shower gel, barely enough for one wash for one person, we called to ask for some more, but never arrived. Glad we got spares in our wash bags. Sleep was ok (I did kill dozens of mosquitoes after all). Breakfast was not great, lack of choices and poor quality. Not a five star hotel. Wouldn't recommend.