Pirgou Vacations from $824

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

Great stay friendly staff spacious room and I liked that when I got home late there was someone that came out to the parking lot told me where to park and walked me inside

This property is new and quite lovely. It was truly one of the nicest rooms we have ever stayed in and we travel a lot. Our plunge pool suite was top notch. The beach facilities are private and excellent. Breakfast was included and there were so many choices. My only complaint is the exclusion of kids from the adults-only pool, which is the only place you can order fries/burgers. Would be better if they made it a "quiet" pool instead of being age restricted?

The hotel staff was very friendly and helpful. The rooms were extremely clean and well equipped. Additionally the hotel is in a great location close to the shops and restaurants. Thanks for the great stay

The staff were absolutely lovely, helpful, friendly, and accommodating in every way. The rooms were clean and very comfortable. We felt like the staff got to know our family and were very kind and ready to answer any questions and help with anything. The property itself was beautiful and well maintained. They thought if everything, even a small robe and slippers for our daughter!