Ratings based on 129 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Plymouth, UK

excellent central location, close to station

Posted Feb 18, 2017
Pros: character, centre location
Cons: room keeping consistency
Location: 10 min walk from station; cafes, cheap eats and mid-range eateries outside; couple of bars; shops; about 15-20 min walk to tour
Pleasant staff, rooms and hotel have character. However, all comments read in reviews about noise due to location are true! You are likely to be woken by revellers returning home at any time of night - midnight to 5 am! Then the street cleaning machines come at 6 am, then the coffee shop opposite opens and puts metal tables out at 7.30 am!! Hotel room keeping inconsistent - we had family room for 4, but only 3 cups left and on another day only 2, and no coffee left after arrival; one day only 3 towels, no toiletries replenished after first day,toilet paper only replenished after third day - and if you went to reception it was often not staffed. Ear plugs(because of noise) provided by hotel (honestly!) but not replaced after first night, after which they resemble a piece of used chewing gum. Shower cubicle dirty, especially shower head, and is probably smallest in existence (mid-teenager struggled to get in and use). Breakfast provided at extra cost - only 5 euros, but first come first served so if it ran out - such as scrambled egg- it wasn't replaced for later-comers; was also not told of arrangement, availability,location or cost until second day when asked why we had not come for breakfast that morning. Watch out for 'City Tourist Tax' payable on checkout - even for children!
1 out of 5
by A verified traveler

Worst Hotel, Ruined Whole Experience of Pisa

Posted Nov 4, 2016 on Hotels
This hotel is a disgrace. It is dirty, damp and literally has mold on the ceiling. When we checked in, we were met by a nice man, who showed us our room and left us to it. When we saw the room we were shocked at the state of it. Dusty, dirty, dark with outdated switched and plugs. The bedding was dirty. The floor was dirty. We went to bed and got next to no sleep that night. The hotel is located on a very busy street, with drunk people shouting and continuous noise all night, including a man with a leaf blower going up and down the street from 6am onwards. We got up shortly after this as we had given up on all hope of sleep. We complained to reception and asked for a new room. We were told this was impossible as they were very busy (Note, we saw only two other groups of guests and were the only people at breakfast that day...) They told us to go have breakfast and they would see what they could do. Breakfast was disgusting. Raw eggs, sour milk, stale bread. When we came back to reception regarding the room, we were told that this was also impossible. When I then said we would be leaving the hotel the staff got hostile. I called hotels.com and cancelled. We were yelled at, insulted, rude gestured were made at us. NEVER STAY IN THIS HOTEL. Overall this experience of one night in this hotel nearly ruined the entire experience of Pisa for me and I would recommend that Hotels.com remove them from their site immediately.
3 out of 5
by A verified traveler

Lively sertting

Posted Nov 2, 2016 on Hotels
Any hotel that furnishes earplugs on check-in --- well, it's not their fault that the street was turned into party central, and it finally did get quiet around 3 AM. The staff is great, very helpful. It's a 10 minute walk to the train station (pedestrian area, so taxis are not helpful) and 15 minutes to the Tower, but you are in the middle of a scene livelier than you will find in NY, SF, LA, Paris or Rome.If you are young enough, go for the fun of it
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 18, 2016 on Hotels
4 out of 5
by A verified traveler

Great Value, Great Stay

Posted Oct 17, 2016 on Hotels
Arrived to find out we received an upgraded room, as we stayed 5 nights. This was much appreciated, as the room was larger with a sitting area and a jacuzzi tub. The staff were outstanding and did everything possible to assist us. The morning breakfast was enjoyable and included eggs, bacon and many other offerings to choose from. The hotel is well positioned in town. 15 minute walk to the train station, and 15-20 minute walk to all tourist sites. Overall, great value and a great experience. I would not hesitate to book again. One caution, stair climbing is required for most rooms, so those who can't do stairs would not be comfortable here.
4 out of 5
by A verified traveler

Relais CentrolStorico Pisa

Posted Oct 12, 2016 on Hotels
Our Stay was mainly to see Pisa. We thought that the location of the hotel was central to everything. The staff couldn't have been nicer.
2 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Great staff. Nice en suite. VERY NOISEY. Constant street noise made it impossible to sleep
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 30, 2016 on Hotels
1 out of 5
by A verified traveler from uk

experience sleeping in a shop doorway!

Posted Sep 28, 2016
Pros: breakfast ok
Cons: way too noisy needs proper soundproofing and new windows
Location: very central see above!!!!!!!!!!
The hotel is very central off the main pedestrian street. Partying goes on till 3.00am even on a Thursday and the windows and shutters do nothing to keep the noise out. They provide earplugs! If you want to try sleeping rough in a shop doorway this is the hotel for you. No sleep at all till after 3.00am even then still very noisy and we were on the floor under the attic! Maybe the rooms at the back are better but the 'superior' rooms at the front are uninhabitable for sleeping at least. Very poor value as very expensive for what it is. Poor quality, poor value and no sleep what a waste of time. Breakfast was OK though!!!
2 out of 5
by A verified traveler from North Wales

Very interesting place with a number of quirks

Posted Sep 19, 2016
Pros: Location.
Cons: Sound proofing and better breakfast.
Quirky and interesting but the room was small (too many bumps on the shins from furniture) and it is terribly noisy. We were at the front of the B&B and the noise from the street below carries terribly. Only stayed 2 nights but would have had to move if we had booked longer. Shame really as the location is excellent and the staff very jolly and friendly. The breakfast was nothing to write home about and they charged us on the spot even though we'd already paid through Expedia. The promised e-mail concerning a refund is yet to materialise.