Ratings based on 1,490 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good value, nice staff, clean and safe.

Posted Jan 19, 2018 on Hotels
Nice place, friendly front desk. The WiFi is horrible however. Close to good restaurants and the outlets. Great value compared to other places closer to the beach and with frewer perks!
Comment from Hotel Management
Mar 1, 2018 by Mark R, Hotel Management
Thank you for taking a moment to share your experience. I was very happy to read you had a nice stay with us at Hilton Garden Inn Pismo Beach. I am also very happy to report we now feature a brand new Wi-Fi system in our hotel that came online in February. Our team is looking forward to welcoming you back to our hotel soon. Best regards and safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2018
We have a family of 6. We stayed in the family suite. It was really roomy, the pool was great, and it had a little patio looking over the town. When we go vacationing that way we will be staying there again.
Comment from Hotel Management
Mar 1, 2018 by Mark R, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your choosing our hotel for your travel needs. It is very important to receive feedback from our guests as we are continually working to improve and the observations we receive helps us towards accomplishing that goal. I was very glad to read you enjoyed your patio room and our outdoor pool.. Best regards and safe travels in 2018.
3 out of 5
by LeAnn

Posted Jan 3, 2018 on Hotels
The staff were all very friendly. The beds, adjustable, are very uncomfortable
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
I really appreciate you taking the time to let us know your thoughts about your recent stay. It is always good to read that our team was able to provide you with good service however I am sorry however that the beds were not to your liking. I will make sure to have our maintenance and housekeeping team inspect the beds in your guestroom to ensure they are in proper working order. I hope you will be our guests again when your travels bring you back to Pismo Beach. Have a great day!
3 out of 5
by A verified traveler

You Have to Work Hard to Get Anything from Staff

Posted Jan 3, 2018
Pros: Cleanliness and Room Comfort A +++
Cons: Hotel Staff THINKING OUTSIDE OF THE BOX, Please! I asked for a reasonable breakfast rest. NO recommendations. I found a Denny's around the corner.
Location: Great sights, and it's peaceful.
Cleanliness: A+, Room Comfort: A +, Facilities and Condition: B-, Hotel Wifi: F , Hotel Staff Thinking Out of the Box D-, Hotel Staff Positivity: C Non-existant WIFI, when they said they had WIFI. I had critical business work to be accomplished, yet their WIFI would not work at all, and received no help for that. The most annoying thing about this hotel staff is that they are SO obsessed with the rules without any care for the customer, that it takes a Herculean effort on the part of the customer to have the staff step into the shoes of the disgruntled guest. There is clearly no hospitality from this crew; there was only ONE girl on the evening staff who was cheerful and helpful. I will be staying at the Oxford Suites next time.
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
I sincerely apologize for the issues you encountered during your stay. I will be taking this matter directly to our management team as well as reviewing the team members who were on duty on that date. While it is never easy to hear we have not done the best job we can it is important to hear back from our guests when there is an issue so we can work on coaching and correcting performance. Thank you again and I do hope you will choose to stay with us at another time so we may have the opportunity to give a more favorable impression of our hotel. Best regards and safe travels.
5 out of 5
by donald l

Posted Jan 2, 2018 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
Hello from Pismo Beach! I was very happy to read that you felt comfortable giving us 5 stars. Feedback from our guests is so very important so I appreciate you taking time to let us know about your stay at our hotel. Safe travels and I hope we see you in Pismo Beach again soon!
4 out of 5
by Quentin

Posted Jan 2, 2018 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback as we are continually working to improve our guest's experience and the comments and observations we receive from you and our other guests helps us towards accomplishing that goal. Best regards and safe travels in 2018.
4 out of 5
by anantha

Posted Jan 1, 2018 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
Thank you for your recent review and sharing your thoughts about our hotel. I am glad to hear you enjoyed the hotels' amenities and staff. It is helpful to hear from our guests when they enjoy their stay with us. It helps to know what we are doing well and what we can improve upon for the future. Thanks again and safe travels.
5 out of 5
by A verified traveler

Posted Dec 28, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
Hello from Pismo Beach! I was very happy to read that you felt comfortable giving us 5 stars. Feedback from our guests is so very important so I appreciate you taking time to let us know about your stay at our hotel. Safe travels and I hope we see you in Pismo Beach again soon!
5 out of 5
by A verified traveler

Posted Dec 27, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
Hello from Pismo Beach! I was very happy to read that you felt comfortable giving us 5 stars. Feedback from our guests is so very important so I appreciate you taking time to let us know about your stay at our hotel. Safe travels and I hope we see you in Pismo Beach again soon!
4 out of 5
by Fred

Posted Dec 27, 2017 on Hotels
Exercise equipment (tread mill) not working ! Shower water pressure very low. No comp. breakfast
Comment from Hotel Management
Jan 10, 2018 by Mark R, Hotel Management
I sincerely apologize for the issues you encountered during your stay. While it is never easy to hear we have not done the best job we can it is important to hear back from our guests when there is an issue so we can work on coaching and correcting performance. Thank you again and I do hope you will choose to stay with us at another time so we may have the opportunity to give a more favorable impression of our hotel. Best regards and safe travels.