2/10 Terrible
Vicky
Jul 6, 2017
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bring your own soap
Most hotels provide guests with two soaps for a week long stays, one hand soap and one bath soap. I got one hand soap and one shampoo upon arrival. Later in the week, soap was entirely used up, but no replacement soap left by the maid. I was gone every morning, returning late at night. When I asked for more soap, I was basically told one was enough. I was shocked, and repeated specifically "one little soap for a week", answer was yes. Late at night all stores are closed, I couldn't buy it until next day.
This hotel is a bit dated, has no air conditioning (important if you are visiting May to September as it gets very hot). There is no elevator and all rooms are on upper floors. Bathroom is en suite, but very narrow. A tall person would have difficulty using it. I am skinny but kept bumping my elbows in the shower. Mattress is very hard.
On the plus side, it was clean. Location is good.
Luka and his brother run a separate establishment and are true hoteliers, dedicated to customer service and enhancing guest experience. Thank you very much. But they are not running hotel Verena. You will meet them because you will have to go to the other hotel for check-in.
Vicky
Stayed 5 nights in Jun 2017