- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
We were very disappointed with our stay here. Firstly there was a long queue to check in so we opted for afternoon tea while we waited. On the whole this was ok, although the bread in the sandwiches was a bit dried up. We checked in and were sent out to our one bedroom lodge. Imagine our surprise when we discovered we only had a less than basic room in a lodge. When I checked back with reception they confirmed brusquely that was all we had booked. I then contacted hotels.com who looked at our booking and the misleading photos provided by the hotel and gave us a voucher as compensation. Next we discovered the bed lights did not work and although someone was sent to look at this they could not be fixed. The hotel was full so they could not, indeed did not, offer to relocate us. Our room was not serviced while we were there, the excuse being they were busy. All in all we were very disappointed by our experience and would not recommend this hotel at all. There are many other more hospitable places to stay in Pitlochry.