BBQ/picnic area

Reviews of Sonesta Simply Suites Pittsburgh Airport

3 out of 5
Sonesta Simply Suites Pittsburgh Airport
100 Chauvet Dr, Pittsburgh, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 353 out of 737 reviews" "
Rating 8 - Good. 244 out of 737 reviews" "
Rating 6 - Okay. 84 out of 737 reviews" "
Rating 4 - Poor. 31 out of 737 reviews" "
Rating 2 - Terrible. 25 out of 737 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The evening staff person was spectacular! She was friendly and helpful and went above and beyond to ensure we were taken carw of when we wanted to use one of the grills. The morning staff girls, however, could not even be bithered to respond to a "good morning" or to even bother with guests. They were too busy texting or outside smoking. Very diaappointing lack of hospitality. We were given dirty looks for disturbing them by saying good morning and smiling at them. Otherwise our stay was good. Our room was clean and there was plenty of parking. There are plenty of restaurants and stores nearby. Overall a good value.
Stayed 1 night in Mar 2024
Response from Alex on Mar 5, 2024
Dear Jennifer,Thank you for your feedback. We are pleased you found the room accommodating. Please accept my sincere apologies for any issues you had with staff. I will be sure to address and correct these issues moving forward. We hope to see you again in the future!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on my pillow case and we got booked into someone else’s room but other than that, it was actually pretty cool
Stayed 3 nights in Feb 2024
Response from Alex on Feb 25, 2024
Dear Matthew,Thank you for your feedback. We are sorry for the issues you experienced. We're glad that overall you enjoyed your stay with us. We hope to see you again in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Alex on Feb 25, 2024
Dear David,We hope to accommodate your needs again in the future!

6/10 Okay

Tony

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Could have been better. Strange smell in hallway, shower that would not drain. However, the staff was friendly.
Stayed 1 night in Feb 2024
Response from Alex on Feb 21, 2024
Dear Tony,Thank you for your feedback. We are sorry for not meeting your expectations during your recent stay. We will work hard to address these issues for future travelers.

8/10 Good

Edward

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Alex on Feb 19, 2024
Dear Edward,Thank you for your 4 out of 5 rating. We hope to see you again soon!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there. Rooms are clean, spacious and well equipped. Front desk staff professional and friendly.
Stayed 1 night in Jan 2024
Response from Sandi R on Jan 26, 2024
Dear Kimberly,We are so glad you enjoyed your stay. Thank you for sharing your experience. We hope to see you again soon.

10/10 Excellent

Jilliann

Traveled with partner
Liked: Amenities
it was very clean. nice and friendly staff
Stayed 2 nights in Dec 2023
Response from Sandi R on Jan 26, 2024
Dear Jillian,Thank you for your kind words. We hope you keep us in mind for any future needs.

4/10 Poor

DIANE

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Old, dark and terrible beds.
Stayed 1 night in Dec 2023
Response from Sandi R on Jan 26, 2024
Dear Diane,Thank you for taking the time to share your thoughts. We are sorry your stay did not meet your expectations.

10/10 Excellent

ZOE

Liked: Staff & service, amenities, property conditions & facilities
Very convenient for an early flight!
Stayed 1 night in Dec 2023
Response from Alex on Feb 5, 2024
Dear Zoe,Thank you for your feedback. We are pleased you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex on Dec 18, 2023
Dear Paulette,We are pleased you enjoyed your stay with us from your 10 out of 10 rating. We hope to see you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sandi R on Jan 26, 2024
Lisa,Thank you for taking the time to rate your stay. We hope to see you again soon.

8/10 Good

Kathleen, Bessemer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alex on Nov 30, 2023
Dear Kathleen,Thank you for your 4 out of 5 rating. We hope to accommodate your needs again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a great price!
The room was comfortable, spacious and clean. Staff was great and there seemed to be several amenities in the hotel.
Stayed 2 nights in Nov 2023
Response from Sandi R on Nov 18, 2023
Dear Valued Guest,Thank you for taking the time to share your stay experience. We are pleased you enjoyed your stay and hope you keep us in mind for any future visits.

6/10 Okay

Giselle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Alex on Nov 15, 2023
Dear Giselle,We are sorry to not meet your expectations during your recent stay with us. We will work hard moving forward to ensure future travelers have a better overall experience.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our go to hotel when we come to Pittsburgh! Plenty of places to eat and shop. Easy access to 376 to get to downtown!
Stayed 1 night in Nov 2023
Response from Alex on Nov 14, 2023
Dear William,Thank you for your feedback. We are pleased you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Chris

Stayed 1 night in Nov 2023
Response from Alex on Nov 30, 2023
Dear Chris,Thank you for your 4 out of 5 rating, We hope to see you again soon.

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
It was just what we needed for our short stay.
Stayed 2 nights in Oct 2023
Response from Alex on Nov 2, 2023
Dear Norma,Thank you for your feedback. We hope to see you again soon!

8/10 Good

Rhyan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2023
Response from Alex on Nov 2, 2023
Dear Rhyan,Thank you for your review. We hope to see you again soon.

6/10 Okay

Rachel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was extremely pleasant. Everything else was questionable.
Stayed 3 nights in Oct 2023
Response from Alex on Oct 24, 2023
Dear Rachel,I'm glad you found the staff to be accommodating, I apologize for the other issues you experienced, we hope that if you are in the area in the future that we can accommodate your needs again in the future.

4/10 Poor

Lewis

Disliked: Cleanliness
Never Again
This was not a good experiencing. Starting with paying for parking. No security was provided for the open parking lot. Next, regarding the room; the shower combo was awful the scum on the shower curtain ran into the tub while showering. The tub did not efficiently drain while showering the water just filled the tub. The water was not very hot. The tub water faucet was pulling away from the wall. There were no extra towels and wash cloth available. The toilet would continue to run after flushing. The room decor was not appealing. There was outside working on Saturday morning that was very annoying. No gave me notice that work was going to occurring and that my vehicle might be damage during the work. Saturday someone was having a part with loud music
Stayed 2 nights in Oct 2023
Response from Alex on Oct 24, 2023
Dear Lewis,I apologize for the issues you encountered during your stay with us. We have work on the exterior of the building and we are letting guests know at check in. I apologize that your stay was not satisfactory.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the air port with a free shuttle bus
Stayed 1 night in Oct 2023
Response from Alex on Oct 23, 2023
Dear Paul,Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Jessica, Costa Mesa

Stayed 1 night in Oct 2023
Response from Alex on Nov 7, 2023
Dear Jessica,Thank you for your feedback. We are pleased you enjoyed your stay. We hope to see you again soon.

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Alex on Oct 18, 2023
Dear Mohammed,Thank you for your feedback. We hope to see you again soon!

8/10 Good

Toni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Your front office surroundings weren't great but your staff was warm and inviting.
Stayed 4 nights in Oct 2023
Response from Alex on Oct 16, 2023
Dear Toni,Thank you for your feedback. We hope to see you again soon!

4/10 Poor

Kon

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Just a terrible experience overall at Sonesta Properties overall. This is my third bad experience and will never book with Sonesta ever again. My room had multiple flying insects and it was just dirty overall. Nothing was wiped down and everything was dusty. I travel at least once a month and this was the only property that wanted to charge me 40 bucks just for a hour later checkout. Staff just does not understand hospitality maybe because the brand just does not take care of its employees. I'm just tired of being let down by Sonesta and will no longer be staying at any of their properties.
Stayed 3 nights in Oct 2023
Response from Alex on Oct 10, 2023
Dear Kon,I apologize for the issues you encountered during your stay. We appreciate your feedback and will use your comments to help us improve the hotel and staff experience overall for future travelers.

10/10 Excellent

Maria

Traveled with group, Traveled with family
Came here after leaving a bad hotel-Sonesta was 100 times better! Full kitchen and super clean! Wish the bed was bigger but other than that it was great!
Stayed 4 nights in Oct 2023
Response from Alex on Oct 10, 2023
Dear Maria,Thank you for your feedback. We are pleased that you enjoyed your stay with us. Please come see us again in the future.

2/10 Terrible

Norm

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We way over paid (650 ) for 2 nights .. to top it off when we checked out they charged us 10$ for parking ! This is a property in the middle of no where. No reason for charging for parking. They also said they only charge when you book with sites like Expedia. I questioned why I was never told at check in and the manager said they will talk to the staff about I and make sure they do next time. I can assure you THERE WIL BE NO NEXT TIME FOR ME .
Stayed 2 nights in Oct 2023
Response from Sandi R on Oct 9, 2023
Dear Norm,Thank you for taking the time to share your stay experience. Our apologies for the miscommunication regarding the parking fee. Although this information is stated on all booking websites, you should have been reminded at check in. All guests are subject to the fee regardless of how they make their reservation, unless the rate they book includes parking.Again, thank you for your feedback-it will be shared with the team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex on Oct 9, 2023
Dear Michael,Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay even though there was no remote for the tv
Stayed 1 night in Oct 2023
Response from Alex on Oct 5, 2023
Dear James,Thank you for your feedback. We are pleased you enjoyed your stay with us. Sorry for the missing remote! We hope to see you again soon!

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Alex on Oct 5, 2023
Dear Jose,Thank you for your 10 out of 10 rating. We hope to see you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff
Stayed 2 nights in Sep 2023
Response from Alex on Sep 28, 2023
Dear Dan,Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to food and shopping and easy to find.
Stayed 1 night in Sep 2023
Response from Sandi R on Sep 25, 2023
Dear Glenn,Thank you for taking the time to share your stay experience.We hope you keep us in mind for any future visits.

6/10 Okay

Douglas

Liked: Cleanliness, room comfort
Just okay!
This hotel is very Basic. There are no real amenities to speak of. No coffee pot, vending machines although a few things can be purchased in the lobby. No ice vending machine. Our tv was very dark, it was hard to see the picture. There was a very bad smell in the hallway. Nice big bathroom and bed was very comfortable. I have paid less and received a lot more for the money. Won't stay again. Gentleman checking us in was very nice.
Stayed 1 night in Sep 2023
Response from Sandi R on Sep 25, 2023
Dear Douglas,Thank you for your feedback, we certainly appreciate it.Our apologies for the issues you encountered, they have been shared with the team.I did want to mention that we do indeed have coffe available 24 hours in our Guest Laundry/Fitness Center area. In addition to the Market in the lobby, you can also find additional options for snacks and drinks.We hope you do keep us in mind for future visits.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Nice hotel in a nice area with lots of stuff nearby. Rooms were big and clean. Prefer if hotel would remove carpets.
Stayed 4 nights in Sep 2023
Response from Sandi R on Sep 25, 2023
Dear Paul,Thank you for the feedback on your recent stay. We have shared your comments with the team.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alex on Sep 18, 2023
Dear Paul,Thank you for your 10 out of 10 rating. We are pleased that you enjoyed your stay. We hope to accommodate your needs in the future!

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alex on Sep 18, 2023
Dear Karen,Thank you for your feedback. We are pleased you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from Alex on Sep 15, 2023
Dear Rhyan,Thank you for your feedback. We hope to see you again soon!

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was super helpful and friendly. The room and the facility seems a little dingy. Not what I was expecting, but the room was large and the staff was helpful. Might be a good deal for the area - not sure. I would book elsewhere next time.
Stayed 1 night in Sep 2023
Response from Alex on Sep 15, 2023
Dear Pamela, Thank you for your feedback. We will use your comments to improve for future guest experiences. We hope to see you again the next time you are in town.

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alex on Sep 13, 2023
Dear Einar,Thank you for your 10 out of 10 rating. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great, affordable price
Stayed 1 night in Sep 2023
Response from Sandi R on Sep 5, 2023
Dear Michael,Thank you for taking the time to rate your recent stay.We hope you keep us in mind for any future travel.

10/10 Excellent

Ray

Liked: Amenities, property conditions & facilities
Great experience
Stayed 2 nights in Sep 2023
Response from Alex on Sep 4, 2023
Dear Ray,Thank you for your feedback. We hope to see you again soon. Best,

8/10 Good

GiGi

Stayed 3 nights in Jul 2023
Response from Alex on Sep 3, 2023
Dear Gigi,Thank you for your 4 out of 5 rating. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
We had a fantastic stay in this hotel. We had probably one of the cleanest rooms that we've been to. Cleanliness is a big thing for us because we have very young kids. We even decided to extend our stay by one night. The staff are knowledgeable and friendly.
Stayed 4 nights in Aug 2023
Response from Alex on Aug 31, 2023
Dear valued guest,Thank you for your feedback. We are pleased you enjoyed your stay with us. We hope to accommodate your needs again in the future!

10/10 Excellent

Raynellis

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place will stay there next time on the area
Stayed 3 nights in Aug 2023
Response from Sandi R on Aug 15, 2023
Dear Raynellis,We are so pleased you enjoyed your stay. Thank you for your feedback, it will be shared with the team

10/10 Excellent

NANCY

Traveled with partner
Liked: Property conditions & facilities
Friendly reception from Alex at the front desk. He is a great representative for your hotel
Stayed 1 night in Aug 2023
Response from Alex on Aug 11, 2023
Dear Nancy,Thank you for your feedback. We hope to accommodate your needs again in the future!

10/10 Excellent

Gerald

Stayed 2 nights in Aug 2023
Response from Alex on Aug 31, 2023
Dear Gerald,Thank you for your 5 out of 5 rating. We hope to see you again soon!

10/10 Excellent

Ali

Stayed 1 night in Jul 2023
Response from Alex on Aug 22, 2023
Dear Ali,Thank you for your 5 out of 5 rating. We hope to see you again soon!

6/10 Okay

Melissa Peace

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Alex on Jul 31, 2023
Dear Melissa,Thank you for your rating. We hope to accommodate your needs again in the future.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place
Stayed 1 night in Jul 2023
Response from Alex on Jul 25, 2023
Dear Ray,We are pleased you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

stacy

Disliked: Staff & service, property conditions & facilities
NOT TO STAY HERE. Booked in advance. Once at hotel, CHANGED my rate with significant increase for two days. Shady experience. Lack of staff and paper thin walls. AC barely worked. Do not stay here. Left messages and no return call regarding increased rate.
Stayed 2 nights in Jul 2023
Response from Alex on Jul 25, 2023
Dear Stacy,I was out of the office yesterday and I planned to call you today regarding your reservation. I did some research and found that the rates were the same as you originally booked. There may be a pending authorization for incidentals that may appear to look like an overcharge, but this will be released by your bank. I apologize for not meeting your expectations during this recent stay and I will reach out to you via phone later today.