Courtyard view

Reviews of Courtyard by Marriott Pittsburgh Downtown

3 out of 5
Courtyard by Marriott Pittsburgh Downtown
945 Penn Ave, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 1004 reviews" "
Rating 8 - Good. 313 out of 1004 reviews" "
Rating 6 - Okay. 69 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Don

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Garbage truck noise at 4 a.m.
Stayed 1 night in Mar 2024
Response from . on Mar 25, 2024
Thank you for your feedback

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I did hate the parking situation. Eitherway you have to pay 40$ for parking for the night but valet is included so the best thing to do is pull right up front unload and let them park your car for you. Before i knew about parking we googled nearby parking lots and found the only overnight one close by is the parking garage and the parking lot for the hotel but it is two buildings down and across the street so carrying all your luggage can be annoying. The hotel itself is very clean and very nice. Beds are very comfortable. Staff is amazing. Our first room the AC didnt work and staff quickly came upstairs to set it and after some time when we realized it still didnt work they moved us right next door so we didnt have to move our stuff far and there was no hassle in getting the issue resolved. Great location right in the middle for walking to the strip district one direction or the market square in the opposite direction.
Stayed 1 night in Mar 2024
Response from . on Mar 22, 2024
Thank you so much for such good feedback!

8/10 Good

Douglas

Stayed 1 night in Mar 2024
Response from cb on Mar 12, 2024
Thank you for the great review!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from George on Feb 19, 2024
Jessica,Thank you for sharing your feedback regarding our staff. I will be sure to share it with all of them!

8/10 Good

Carol, erie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very neat and clean.
Stayed 1 night in Feb 2024
Response from George on Feb 19, 2024
Carol, thank you for the positive feedback. Your time is valuable and greatly appreciated!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be more clear about parking options
Stayed 1 night in Jan 2024
Response from . on Feb 2, 2024
Good evening, We are 100% valet parking for 40.00 per night.This allows you unlimited in and out privilege's.

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024
Response from . on Mar 22, 2024
Thank you for your review!

10/10 Excellent

Shannan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Walked to everything we wanted to do including a Steeler’s game!
Stayed 2 nights in Dec 2023
Response from George on Jan 25, 2024
Shannan, if your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again!

8/10 Good

Stacy, Hammonds Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from George on Jan 10, 2024
Stacy, I appreciate your positive rating and feedback! Thank you very much.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from George on Jan 25, 2024
Judith, thank you for taking the time to review our hotel. Your feedback is very much appreciated. Thanks again!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
great stay close to everything very clean and staff was super friendly
Stayed 1 night in Dec 2023
Response from . on Jan 7, 2024
Thank you for the great review! please join us again soon.

10/10 Excellent

Rudolph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Love this city.
Stayed 1 night in Dec 2023
Response from George on Jan 1, 2024
Rudolph, thank you for staying with us during your recent visit to Pittsburgh. Your feedback is greatly appreciated!

10/10 Excellent

Kristine

Liked: Cleanliness
Response from cb on Feb 13, 2024
Thank you for the great review!

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from George on Dec 11, 2023
Thank you for taking the time to rate your stay at our hotel. We would love another opportunity to those additional 4 stars from you, so if you your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from George on Dec 9, 2023
Thank you for the positive feedback. It is greatly appreciated

8/10 Good

Greg

Stayed 1 night in Dec 2023
Response from George on Dec 9, 2023
Thank you for rating your stay at our hotel. If your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have youstay with us again !

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was emailed my billed and there were 3 Fraudulent charges on my bill. Called hotel and was disconnected after speaking with someone after being told that they would have to talk to manager
Stayed 1 night in Dec 2023
Response from . on Dec 12, 2023
Good evening, please give us a call here at the hotel for further assistance.

8/10 Good

Matthew

Stayed 2 nights in Nov 2023
Response from George on Jan 1, 2024
Matthew, thank you for the positive feedback. It would be our pleasure to have you stay with us again if your future travel plans have you returning to the downtown Pittsburgh area.

10/10 Excellent

Alvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Pittsburgh
EVERYONE here has exceptional people skills. Top notch folks. The guy at the checkout desk lent me his personal phone charged because my phone was nearly dead and my phone charger was is our truck The food and service at the restaurant connected to the hotel was excellent as well. So enjoyed our stay here. My husband attended a conference at the convention center which was just a half block walk away. I would highly recommend staying here.
Stayed 2 nights in Nov 2023
Response from George on Dec 4, 2023
Alvin, thank you for taking the time to review your stay at our hotel. If your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again!

8/10 Good

Duane

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 1 night in Nov 2023
Response from George on Dec 4, 2023
Duane, I appreciate your positive feedback. Thank you for taking the time to rate your stay at our hotel.

10/10 Excellent

Tami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and desk attendant were friendly and super helpful.
Stayed 1 night in Nov 2023
Response from cb on Nov 28, 2023
Thank you for the great review!

8/10 Good

Fadi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close tonmy destinations
Stayed 3 nights in Nov 2023
Response from . on Nov 25, 2023
Thank you for your feedback.

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from cb on Nov 25, 2023
Thank you for your feedback!

6/10 Okay

Susan X

Traveled with group
Disliked: Amenities, property conditions & facilities
I was there three nights and never had the room cleaned or serviced, even though I was away from it for long periods. The last night I asked at the desk for some replacement caffeinated coffee, and only two were left at my door. I had to buy morning coffee at the cafe attached to the hotel.
Stayed 3 nights in Nov 2023
Response from cb on Nov 25, 2023
Thank you for your feedback and review. I have shared your experience with our Housekeeping team to ensure that better measures of being attentive are in place.

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Valet was very friendly. Staff at check in, not so much. Seemed bothered that they had to check me in.
Stayed 1 night in Nov 2023
Response from cb on Nov 25, 2023
Thank you for your feedback and have shared your experience with the front office management team.

10/10 Excellent

Richard, Mentor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from George on Nov 15, 2023
Richard, thank you for the fantastic review/rating.. Your feedback is greatly appreciated.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from George on Nov 13, 2023
Theresa,Thank you for reviewing and rating our hotel. You feedback is greatly appreciated!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with large rooms
Great location right downtown with lots of restaurants nearby. We were in town for a football game, which is just a quick 20 minute walk. The lobby is large and comfortable. Rooms themselves are very large with high ceilings. Would absolutely stay here again my next visit to Pittsburgh.
Stayed 1 night in Nov 2023
Response from cb on Nov 8, 2023
We appreciate you taking the time out to give us your feedback.

8/10 Good

Leeanne

Liked: Staff & service, room comfort
Good location, okay rooms.
The room was good! Not great, not awful but good. They bathroom was a little worn, definitely showing signs of needing updating. The lamp in the room was kinda wobbly. The location of the hotel is great and does give you lots of options to get around the city.
Stayed 2 nights in Oct 2023
Response from George on Nov 1, 2023
Leeanne, we appreciate your feedback. I will share it with the hotel's leadership team.

6/10 Okay

Guy

Traveled with family
Liked: Staff & service, property conditions & facilities
Everything was great except couldn’t watch the Sunday night football game in the room due to contractual disagreement between Marriott and Dosh network.
Stayed 1 night in Oct 2023
Response from cb on Oct 31, 2023
Thank you for your feedback.

8/10 Good

Latasha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area on the outside had people that was scary. Making loud noise.
Stayed 1 night in Oct 2023
Response from . on Oct 25, 2023
Thank you for the great review

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from George on Oct 17, 2023
Jeffrey, thank you for taking the time to review and rate our hotel. I will share your positive feedback with our staff. Thank you again!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice restaurants next to hotel.
Stayed 1 night in Oct 2023
Response from George on Oct 14, 2023
John, we appreciate your positive feedback. Thank you!!!

8/10 Good

Alison

Stayed 2 nights in Oct 2023
Response from cb on Oct 31, 2023
Thank you for the good review.

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 2 nights in Sep 2023
Response from . on Oct 8, 2023
Thank you on the great feedback!

8/10 Good

Ily

Stayed 2 nights in Sep 2023
Response from . on Oct 5, 2023
Thank you for the great review!

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from . on Oct 5, 2023
Thank you for the great review!

10/10 Excellent

peyton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was around a lot of restaurants and easy to just walk to where we needed to go.
Stayed 2 nights in Sep 2023
Response from . on Oct 5, 2023
Thank you for the great review!

10/10 Excellent

Marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Valet was quick. Staff were all friendly and helpful. All restaurants are within walking distance. There is also a Target about 10 min walk away. We were there for Pirates games and the walk to the stadium was great.
Stayed 4 nights in Sep 2023
Response from George on Oct 4, 2023
Marisol, I appreciate you taking the time to rate our hotel. I will share your feedback with our staff. Thank you again!

4/10 Poor

Osnat

Traveled with family
Disliked: Cleanliness
I have been here several times and this time rooms very simple and not as clean as it used to be.
Stayed 2 nights in Sep 2023
Response from George on Oct 4, 2023
Dear Mr. Osnat,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident.As a result of my review, I have purchased 5,000 Marriott Bonvoy points to be added to your account. Please allow 3-5 business days for the points to appear in your account.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Sandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from cb on Sep 30, 2023
Thank you for the great review!

10/10 Excellent

JOLYN, HILTON HEAD ISLAND

Stayed 1 night in Sep 2023
Response from . on Oct 16, 2023
Thank you for the great review!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from George on Sep 26, 2023
Anna, I know that your time is valuable so I appreciate you taking the time to review our hotel. If your future travel plans have you returning to the downtown Pittsburgh area, it would be our pleasure to have you stay with us again!

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from cb on Sep 21, 2023
Thank you for the great review! Please join us again!

10/10 Excellent

Julia

Stayed 1 night in Sep 2023
Response from George on Oct 14, 2023
Julia, thank you for taking the time to review your hotel. Your feedback is extremely valuable. I will share it with the staff. Thank you again!

8/10 Good

Gregory Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i liked most about this property was the fact that therebwew several dining options nearby and within walking distance. Also, the staffvwas very helpful.
Response from . on Sep 16, 2023
Thank you.

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, room comfort
Staff Myra and George was very helpful with finding a restaurant and taking our concerns seriously. We will be back next time we come to Pittsburgh.
Stayed 1 night in Sep 2023
Response from c on Sep 5, 2023
Thank you so much for your feedback! This great review will be shared with both Employee's

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from . on Sep 4, 2023
Thank you for your feedback!

10/10 Excellent

Hanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Aug 2023
Response from George on Sep 2, 2023
Hanna, thank you for taking the time to provide such positive feedback. I will share it with our staff. Thanks again!

2/10 Terrible

Aimee

Stayed 1 night in Aug 2023
Response from c on Sep 21, 2023
Thank you for the feedback.