Ratings based on 767 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Historic, scenic, convenient, comfortable & clean

Posted Apr 26, 2017
Excellent site, wonderful staff, spacious rooms. Two minor complaints. 1. One of the housekeeping staff on the 3rd floor talked way too loud, slammed doors and seemed unaware that she disturbed the guests she served. 2. Room ran cold whether set on AC or heat. Just a minor service needed in room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2017
Very bicyclist friendly. Bike lanes available on the street. Close to train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from Griffin, Ga

Convenient to everything! Cozzy

Posted Mar 6, 2017
It's almost home. Nothing negative to add. Staff is awesome.
5 out of 5
by Justin

Excellent hotel staff

Posted Feb 24, 2017 on Hotels
Friendliest hotel staff ever! Would return just for this fact. Good service goes a long way.
5 out of 5
by Susan

Posted Feb 9, 2017 on Hotels
AMAZING!!!!
5 out of 5
by Jolene

This traveler left a rating score only Posted Jan 10, 2017 on Hotels
5 out of 5
by Robert

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
5 out of 5
by Susan

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
5 out of 5
by Amy

Great location and friendly staff.

Posted Dec 27, 2016 on Hotels
Great price and location. Didn't jack up the rates like other hotels did.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Can I live here?

Posted Dec 20, 2016 on Orbitz
Pros: The location, decor, amenities and friendly staff.
Cons: I just had a technical issue with the thermostat in my room ( I could adjust the temperature but not the fan speed which was stuck on high).
Location: It's in the heart of town surrounded by some fabulous restaurant choices. I ended up ordering tacos from Bakersfield. Close to theaters and stadiums.
Warmly greeted by the front desk person when I arrived in the late evening. He was personable and inquired about my stay, let me know about food options in and around the hotel and wished me well when our interaction was complete. Great location in the heart of town surrounded by some top notch restaurants. The Paul Mitchell amenity lotion smells amazing. The room was spacious and fabulously decorated. And a great view out of the awe inspiring floor to ceiling windows. I stayed here on a return trip from Paris, France and it really eased the transition of being back in the frigid states after a lovely getaway in France. I will definitely be returning and recommending this place to friends.