Posted Dec 19, 2016
Arrived late 10:45 p.m. exhausted [after driving 5 1/2 hours on highways with freezing rain and ice], to enter a cold room with a black rug that had NOT been vacuumed well especially around the night table--fingernails and threads were not mine. Exhausted, I checked the bed for issues. No issues there, so I set the thermostat for HEAT 73 and went to bed with my fleece hoodie on. Got up freezing with the unit spewing cold air! Dalled the des, and desk agent said, Set thermostat to AUTO 73, which finally did work. Did NOT get a good night's rest. Breakfast was not included [which I knew when I booked]. Nothing was done for me; nothing was suggested for me as recompence for having had a disappointing stay, like they could have included breakfast or something. There also wasn't any box to put my written complaint in--I had to hand it in to the desk clerk [will anyone else ever see it?]--so that's why I'm writing here. The stay--for what one pays at a Courtyard--was disappointing at best. I could have stayed several nights at a Days Inn and probably had fewer issues. They should POST above the thermostat, SET HEAT ON AUTO, not HEAT.
Comment from Hotel Management
Dec 21, 2016 by Molly Foster, Hotel Management
Thank you for taking the time to share your recent experience at the Courtyard Pittsburgh Monroeville with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team and our maintenance in an effort to improve our service.
As a valued guest and Marriott Rewards member, we hope you give us another chance next time your travels bring you back to Pittsburgh.
Assistant General Manager
Courtyard Pittsburgh Monroeville