Ratings based on 739 Verified Reviews

3.0 out of 5
53% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Run down

Posted Mar 9, 2017
Staff was curt and unhelpful. First room had a broken lock on the door. The second room had no remote for the TV and they did not give me one when I reported it.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
On behalf of our staff I apologize for the inconvenience you experienced. Your feedback is escalated, our management for evaluation. I assure you that your review will be called to the attention of concerned staff for corrective measure. I hope you will accord us the opportunity to serve you better. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Trip to Pittsburgh market

Posted Mar 8, 2017
Everything was good, except the room could have been cleaner.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
We appreciate your time in sharing your feedback on your experience here at our hotel. Your assessment on the status of clean is noted, we will work hard to improve this aspect further so we can serve you better. Kind regards.
3 out of 5
by A verified traveler from c

Posted Dec 10, 2016
Dirty rooms I had to clean cob webs down over the beds,toilet seat broke,heat don't work properly.
Comment from Hotel Management
Dec 15, 2016 by Guest Relations Manager, Hotel Management
Dear guest, We thank you for your time in completing our survey and for giving us your feedback, your comment on the condition of clean in the room you stayed in including the amenities will be verified, I assure you that this is addressed accordingly
3 out of 5
Recommended
for Students
by A verified traveler

Disappointed..

Posted Dec 10, 2016
Pros: Close to the Pa turnpike.
The Coffee carafe was missing, no coffee in the room. The Heater fan is noisy The cl was a nice place offee served at the Continental breakfast also weak. This hotel was a nice place to stay for many of my trips to Pittsburgh. Its been better.
Comment from Hotel Management
Dec 15, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am very sorry to hear that you were displeased with your stay here in our hotel. Please know that we value your business, we will do our best to make your next visit a better experience. We hope to have the opportunity to serve you again soon.
1 out of 5
by A verified traveler

Posted Dec 9, 2016
The bedspread had a blood stain on it the heater did not work, we asked for a different room which we got it was ok
Comment from Hotel Management
Dec 15, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Your feedback about our sheets is very concerning. Trust that your review will be evaluated and addressed accordingly. Thank you for staying here in our hotel, I hope to see you again soon. Kind regards.
4 out of 5
Recommended
for Couples
by A verified traveler from US

Right off the turnpike and a nice restaurant next

Posted Nov 28, 2016
Pros: Locality / lots of hot water / provided shampoo and hair conditioner and liked the coffee maker in room and hair dryer. It had 2 chairs and a desk and
Cons: Person at check in was very friendly but hair do needed a bit of work to look more professional. Talked more like my next door neighbor then a profess
Location: We did not do sightseeing. We went to be with our kids who lived about 3 miles away.
The staff person changed our 2nd floor queen bed to King on first floor because I have a hard time with stairs. This was very much appreciated. Room was a bit small but loved the water pressure in the shower and had lots of hot water. No room service on Thanksgiving Day. We went and got our own clean towels. Breakfast bar had fruit, cereals, rolls, coffee, OJ and yogurt. Wish there had been hard boiled eggs. Coffee was good! Rooms were clean and bed was comfortable. TV worked fine. With all the lights on the room seemed a bit dark. No place to put our suitcase on, so we put up the ironing board and set it on that.
Comment from Hotel Management
Dec 15, 2016 by Guest Relations Manager, Hotel Management
Dear Mary Lou, Thank you for sharing the details about your visit. I am very glad that you were pleased with your experience in our hotel. I do hope we could have another opportunity to serve you again soon. Kind regards.
5 out of 5
by A verified traveler

Caring

Posted Nov 7, 2016 on Hotels
My husband is handicapped and they were very caring with making us comfortable
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear guest, We appreciate you giving your feedback about your recent experience in our hotel. I am glad that you and your husband were comfortable during your visit with us. We look forward to seeing you again!
4 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
Actually, I stayed at the Quality Inn across the street. Owned by sane people. They saw I was tired when I arrived and the water was turned off at Days Inn for some plumbing repairs. So to be kind, they found me a room in the other hotel. I really appreciated the move. The manager was sweet, showed an interest in my problem, and checked up on me a few days later. Good customer service.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for taking the time to share with us your feedback following your visit here at our hotel. we will do our best to make your next visit a better experience. Kind regards.
5 out of 5
by A verified traveler

Posted Oct 29, 2016 on Hotels
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear guest, We thank you for taking the time to share with us your feedback following your visit here a tour hotel. We will do our best to make your next visit a better experience. Kind regards.
3 out of 5
by A verified traveler from New Orleans, United States of America

Not good hotel

Posted Oct 26, 2016
Some towels have residual stains. Also there is cockroach in the bathroom. Staff are cold. No smile.
Comment from Hotel Management
Nov 10, 2016 by Guest Relations Manager, Hotel Management
Dear Liu, I am very sorry that you found your towels stained. Please know that we value your business, we will do our best to make your next visit a better experience. We hope to see you again soon. Kind regards.