Our room was in the basement! :/ Bed linen looked dirty. Heat did not work! We froze to death all night. Big space between the floor and the bottom of the door, so anyone in the hallway could hear whatever was goin on in our room! Definitely wasn't worth what we paid for it! And...they should inform people that they'll be stuck down in a basement!
Comment from Hotel Management
Dec 19, 2016 by J. Krebs, General Manager, Hotel Management
Thank you for your review. On behalf of the team, I apologize that we failed to meet your expectations. Our hotel configuration does limit us in some aspects. One of those is the smoking room locations, which is on our lower level. After reviewing your reservation, we did note that our requested a smoking room. Additionally, we are preparing for our 100% renovation of the hotel and conversion to non-smoking. I hope that you'll stay with us in the future.