An overnight stay.
Posted Jan 11, 2017
For the brand name, and the price, the hotel was disappointing. No mini-fridge, no microwave, no safe. I had to go ask for shampoo and tissues. I could not get the wifi to work. There were crumbs on the floor, stains on the towel, and the shower curtain rod was coming out of the wall.
The staff was efficient and friendly, the pool was wonderful, and the exercise room was appreciated. Even though 2 of the 3 treadmills did not work . . .
Comment from Hotel Management
Jan 17, 2017 by Cassandra Washington, Director of Revenue Mgt, Hotel Management
Thank you for your review. We always strive to show our guests a quality experience. Refrigerators and complimentary breakfast are not brand requirements for DoubleTree. We do our best to exceed the guest experience and apologies that we did not meet your expectations in some areas. We will take your review and share with our management team. Your opinion and satisfaction mean a lot to us and we will work to find solutions in the future.
Thank you once more for taking the time to share your feedback. We hope you have a great day.