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Reviews of DoubleTree by Hilton Pittsburgh - Green Tree

4 out of 5
DoubleTree by Hilton Pittsburgh - Green Tree
500 Mansfield Avenue, Pittsburgh, PA

Reviews

7.4

Good

Rating 10 - Excellent. 371 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 102 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jessica Cope

Business traveler, Traveled with family
Disliked: Cleanliness
Lots of dust present in rooms on lamp shades especially and bathroom was very small
Stayed 1 night in Apr 2024

10/10 Excellent

Roderiquez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Natosha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is very clean and well kept.
Stayed 1 night in Mar 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed this hotel very much. We purposely found a hotel with a hot tub but we didn't use it because it was always loaded with kids. It would be nice if another hot tub could be installed for adults only.
Stayed 3 nights in Mar 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Reziko

Stayed 2 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the people were so friendly and helpful!
Stayed 2 nights in Mar 2024

8/10 Good

Deborah, Farmington Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were professional and so friendly, thank u
Stayed 1 night in Mar 2024

10/10 Excellent

burdette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were excellent. Courteous, kind and helpful. I was at the hotel for a large conference and they handled everything perfectly. The restaurants were decent and waitstaff were wonderful
Stayed 2 nights in Mar 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have nothing to say
Stayed 3 nights in Feb 2024

6/10 Okay

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Business traveler
Liked: Cleanliness, staff & service
It was fine
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Feb 2024

4/10 Poor

Devon

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The lady that checked us in was nice. The room we picked was still dirty. So we had to stand in line and check in and try to get everyone that was with us on the same floor again. Very time consuming.. the room we was put in was dirty. The hot tub was broke, it was very cold. Staff was rude when we asked about getting it fixed. Not enough towels, room phone wouldnt call housekeeping for more.. the only thing that worked wqs the check out option on the app. Very disappointed for a hilton hotel.
Stayed 2 nights in Feb 2024

4/10 Poor

Kerrie

Traveled with family
Disliked: Amenities, property conditions & facilities
We chose this hotel for a volleyball tournament with my teenagers. The halls were noisy, and smelled of smoke and marijuana. We had three towels given to us for a reservation for 4 people, and our air conditioning in our room did not work properly. The entire stay was uncomfortable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Antoinette

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular experience
Stayed 2 nights in Jan 2024

10/10 Excellent

Valéria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel Anna e Cris da reception is sweet I feeling in home 💓
Stayed 10 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

John

Stayed 1 night in Jan 2024

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service
We were in a room when the heat stopped working in the middle of the night. We went to breakfast to let the front desk know. When we came back it was still cold in the room and the phone in the room didn’t work. Called the front desk with our cell phone and they said “we’ve been trying to get ahold of you.” Bottom line: we had to move rooms and was given $40 food & beverage credit for our inconvenience. They were nice but the heater in the new room was very noisy at times. Oh well. Live and learn.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great staff. TVs not so great
Great room. Great staff. The only issue I had was with the television. I was there for 5 days and would have liked to been able to log in to my streaming channels but the TV was outdated. I travel to Pittsburgh 3-5 times per year and this is a deciding factor on which hotel I stay in.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
The people that work there are very nice and helpful. Breakfast in the main restaurant closes at 10:00. Bistro is limited in choices.
Stayed 1 night in Dec 2023

10/10 Excellent

Marcus

Stayed 2 nights in Dec 2023

6/10 Okay

Reylah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a good time bed need changing and blanket was discolored and stained. I just tossed it aside and enjoy what I could.
Stayed 3 nights in Dec 2023

10/10 Excellent

Toby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Dec 2023

2/10 Terrible

Cindy

Stayed 3 nights in Dec 2023

10/10 Excellent

Sandra

Stayed 3 nights in Dec 2023

4/10 Poor

Annalisa

It’s was very noisy.
Stayed 2 nights in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ganice

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Caryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and welcoming upon arrival was even able to extend our checkout time since we arrived so late. Conveniently located to downtown and the stadium and many other attractions.
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2023

6/10 Okay

Jerome

Stayed 2 nights in Dec 2023

8/10 Good

Breanna

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Staff & service was excellent, everyone was very nice & helpful, the lobby was beautiful but as the rooms go they are very out dated, they smell strange & could be a bit cleaner

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

KELVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023

10/10 Excellent

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty around the hotel
Stayed 1 night in Nov 2023

4/10 Poor

JOYCE

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I love staying at the Double Tree near the Pittsburgh Int airport, the beds are so comfortable. I chose this Double Tree because it is closer. Bed was horrible, and there was a terrible odor (like burning rubber) in and around the elevators that made me feel very sick. Went to the bar, took forever to get drinks, they weren't made correctly. I ordered a margarita and they didn't have any rock salt for the rim of my glass, asked if sugar would be ok. NO! just use table salt. Ordered tater tots, took almost an hour to get them and they were cold. Won't choose this hotel again.
Stayed 1 night in Nov 2023

4/10 Poor

Peter

Business traveler
Disliked: Amenities, property conditions & facilities
Building is in dire need of renovation
Stayed 1 night in Nov 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. The overall field of the hotel was nice. Our room was very comfortable.
Stayed 2 nights in Nov 2023

8/10 Good

jeff

Traveled with family
Liked: Staff & service, property conditions & facilities
Good location
Stayed 2 nights in Oct 2023