Ratings based on 372 Verified Reviews

3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

It was very conveniently located for business in M

Posted Mar 14, 2017
Pros: The kitchenette was very good asset..
Cons: It was fine for what it is.
Location: Inexpensive place to stay if doing meetings or doing tourist stuff. There really is little to do specifically in Monroeville.
It was a good time considering a budget facility. There are no extras such as food service, gym or pool.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Harvey, thank you for staying with us and sharing your experience. It is nice to read you not only enjoyed our convenient location and your comfortable suite, but also found us to be a good value. It was a pleasure having you as our guest, and we hope you will choose us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for good price

Posted Jan 17, 2017
Decent hotel for the price and area, comfortable and clean room. Would book again if need be
Comment from Hotel Management
Jan 18, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. We are pleased are reading you positive comments regarding our affordable rates and clean accommodations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by A verified traveler

Rude morning staff

Posted Jan 16, 2017
THE MORNING STAFF WAS OUTSIDE SMOKING & RUNNING THEIR MOUTH AS I WAITED AT THE FRONT DESK TO CHECK OUT...
Comment from Hotel Management
Jan 20, 2017 by Manager, Hotel Management
Thank you for bringing your experience to our attention. I sincerely apologize for the lack of customer service you received from our staff. They will be coached and addressed on the proper customer service that must be shown at all times. We would love to have another chance to provide you with a better experience the next time you're in town.
2 out of 5
by A verified traveler from Monroeville Pa

Rude morning staff

Posted Jan 15, 2017
The staff was at the front door smoking & talking 4 3mins as I waited to check out...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Nice & comfortable. ..............................
Comment from Hotel Management
Jan 12, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review. I am glad you had a comfortable experience at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
We stayed here for two weeks! It took a little work but we remained comfy for the stay!
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Thank you for sharing your experience. It is great to see you enjoyed your comfortable two-week stay at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's was a great time.

Posted Dec 23, 2016
Really enjoyed the classic look and staff were good. Breakfast and coffee was nice also.
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Thank you for sharing your experience. It is great to read how well you enjoyed your stay as well as our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
1 out of 5
by A verified traveler

DIRTY bathroom

Posted Dec 12, 2016
The bathroom was dirty, the front desk staff was very unprofessional-wearing t shirts. I've never stayed in a hotel where I've had to ask for a hair dryer. There were dirty linens hanging in the shower. The "breakfast" was shameful. Plastic wrapped muffins and instant oatmeal. No thanks. I guess you get what pay for. Never again.
3 out of 5
by A verified traveler

Ok hotel for the price

Posted Dec 12, 2016
Pros: Close to home and price
Location: Lots of places to shop and eat in the area
Stayed here for night because we had our hardwood floors redone and could not access our bedroom or bathroom while floor dried. For the price, the room was pretty good. Our one issue was the lady who checked us in. She seemed to have an unpleasant attitude, kind of like we were bothering her by checking in. The guy who took over after her shift was pleasant when we asked him about the breakfast hours. Also the guy who was working the desk when we checked out seemed pleasant. We were under the impression that the hotel offered a continental breakfast but that is not the case. They offer a grab and go breakfast (coffee, packs of oatmeal, granola bars, and packaged muffins).
5 out of 5
by A verified traveler

nice

Posted Dec 6, 2016 on Hotels
awesome
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you had a great stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.