Posted Nov 17, 2016
When finding no amenities in the room, told by check-in staff (proudly!) that all amenities (hair dryer, coffee maker) had to be requested. Nothing was left in the room. No decaf coffee anywhere or anytime on premises. Did not even provide a plastic cup in the bathroom! Continental Breakfast was worst and most minimal I have ever experienced (with of course no decaf, instant or otherwise) and no apology for any of the inadequacies. Stayed in several other Extended Stay America hotels in the past with much better results.
Comment from Hotel Management
Nov 29, 2016 by Manager, Hotel Management
Your feedback is important. I am sorry to hear that you didn't enjoy your stay. I apologize for the rudeness of the front desk staff and also for the lack of breakfast items and amenities. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.