Ratings based on 379 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from hopewell pa

Posted Dec 4, 2017
It was a really good stay. We asked for a few items and we got them within minutes.
Comment from Hotel Management
Dec 4, 2017 by GM, Hotel Management
Dear Crystal, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing the Fairfield Inn & Suites by Marriott Pittsburgh Neville Island! We hope to welcome you again soon! Robyn Kovach General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia, pa

nice hotel

Posted Nov 28, 2017
This hotel was very clean, nice rooms and great location as it was right off the main highway to downtown
Comment from Hotel Management
Nov 29, 2017 by GM, Hotel Management
Dear Eishy, Thank you for your terrific review! It's so nice to read about the highlights of your stay and your nice comments about our great location. We appreciate your business and hope you will choose the Fairfield Inn & Suites by Marriott Pittsburgh Neville Island on your next trip to the area! Robyn Kovach General Manager
3 out of 5
by A verified traveler from Ohio

Lack of sleep.

Posted Nov 26, 2017
Pros: Not much. The only reason it was picked was it was the only hotel we could afford that wasn't downtown and wasn't that far from downtown Pittsburgh
Cons: The breakfast, the plates and dinnerware used for breakfast, the mattresses, the thermostat, & the cleanliness of the rooms. I wouldn't go barefoot.
Location: There isn't anything. You have to drive into downtown Pittsburgh for anything to do which is at least a 1/2 hour drive.
The front desk staff was nice. The housekeeping staff was rude and unfriendly. Said good morning to a couple of maids and they just blew us off. The bed was way too soft. I felt like I was sleeping on the side of a hill all night so I didn't get a lot of sleep. The breakfast was not worth being included in the price of the room. They used paper plates and cups which seemed cheap to me for what I was paying for the room Had trouble getting the room at the right temperature. It was either too hot or too cold. I've stayed at other Fairfield Inns that were much nicer.
Comment from Hotel Management
Nov 29, 2017 by GM, Hotel Management
Dear Toni, Thank you for choosing to stay at our hotel and for sharing your comments. We were disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Robyn Kovach General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
Quiet, clean, with a nice view of the Ohio river and hills. The fall colors were beautiful.
Comment from Hotel Management
Nov 10, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate your stay. We are so happy our views made your stay a memorable one and we hope you come back and see us again soon. Thanks again for being our guest! Best, Robyn Kovach General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Erie, PA

Forgiving staff!

Posted Nov 3, 2017
Ran into trouble at work while working in the area and had to leave a day ahead of schedule. One of the staff members let me cancel my room even after the cut off time.
3 out of 5
by A verified traveler from VA

Nice hotel

Posted Oct 31, 2017
Pros: It was clean and quiet.
Cons: Reinstate the complimentary shuttle.
Location: Nothing to do nearby.
It is very isolated, nothing close by related to restaurants, shopping areas or tourist places. The hotel even cancelled their complimentary shuttle to downtown. Taxis don't come to the area, but Uber will. So you are quite stranded.
Comment from Hotel Management
Nov 1, 2017 by GM, Hotel Management
Dear Ann Lisa, Thank you for choosing our hotel and for sharing your observations. You noted that our location was not to your satisfaction, so we apologize for any inconvenience this may have caused you. Our front desk is available to offer suggestions of shopping, dining or attractions in our area so please feel free to check with us on a future visit. Robyn Kovach General Manager
2 out of 5
by A verified traveler from pittsburgh pa

Poor maintenance

Posted Oct 17, 2017
Pool and hot tub not working even though i called ahead to time and asked emily to check on conditions
Comment from Hotel Management
Oct 22, 2017 by GM, Hotel Management
Dear Becky, Thanks so much for taking time to evaluate our hotel. Please accept our apologies for the pool and hot tub issues you experienced and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully we will have the opportunity to make it up to you on a future visit. Thanks again. Robyn Kovach General Manager
2 out of 5
by A verified traveler from pittsburgh pa

Poor maintenance

Posted Oct 15, 2017
I stay at this hotel frequently. Both of my visits in august and october 2017 found the hotel poorly maintained. In august, when i asked about the waterfall and circulation in pool not working I was told the pool man did not work on weekends. In october, i called on thursday before my stay. Emily said the pool was in good operating order. On sunday, morning i called the front desk because there had been a noisy party the previous night. Emily again said everything had been taken care of. At my 2 year old sons birthday party sunday afternoon, the hot tub was broken, the waterfall was broken, and no water was circulating. I went to front desk and emily said the hot tub was closed long term. I told her she should have mentioned that when we spoke the week before. I also informed her the waterfall and circulation were not working. Nothing was done.
Comment from Hotel Management
Oct 19, 2017 by GM, Hotel Management
Dear Becky, Thanks so much for taking time to evaluate our hotel. Please accept our apologies for the maintenance issues you faced and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully we will have the opportunity to make it up to you on a future visit. Thanks again. Robyn Kovach General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
We stayed for a football game the next day. Comfortable room, nice bed and clean hotel and nice staff.
Comment from Hotel Management
Oct 11, 2017 by GM, Hotel Management
Dear Valued Guest, We are delighted you had an excellent stay at Fairfield Inn & Suites by Marriott Pittsburgh Neville Island! Thank you for the fantastic review! We especially appreciate your awesome comments about how comfortable you were in your guest room. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit, preferrably the next football game! Robyn Kovach General Manager
3 out of 5
by A verified traveler from rochester

poor communication

Posted Oct 9, 2017
Cons: better communication
Location: city
the day of my stay 5 hrs before check in , i received a call from Expedia about my room. i called the hotel and was informed my room with 2 queens couldn't be given to me but a king and a rollaway would be available. i was informed that this was due to construction issues. i specifically wanted 2 queens to accommodate two adult men sharing the room. the rollaway was disgusting and it was to late to book anywhere else. they offered no discount for my inconvenience and told me that they were doing me a favor by upgrading the room to a king at the same price. poor communication calling me the day of my reservation while i was in route to the hotel. all making this impossible to find a booking somewhere else.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear William, we are so very sorry for the reservation issues and that the room you had requested was not available. This was an unfortunate situation and not one that occurrs often. Please accept our apologies that the solution presented was not satisfactory and for the poor overall experience. We will work hard to make sure this is not repeated moving forward. Thank you for your feedback and we hope to get the chance to earn your trust back in our hotel and staff. Sincerely, Robyn Kovach General Manager