Sports facility

Reviews of HYATT house Pittsburgh-South Side

3 out of 5
HYATT house Pittsburgh-South Side
2795 S Water St, Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 606 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shannon, Jersey City

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Give free parking. That’s crazy you have to pay on top of that per day.
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Dear Shannon, It is always a pleasure to see that our guests enjoyed a positive experience with us. Thank you for taking a moment to share your thoughts and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Dan Rueda, GM

4/10 Poor

Camille

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service
Room is dirty notthing has been wiped down . Windows are cloudy yuki. Bathroom floor sticky shower wasnt washed down no coffee pot when there was supposed to be one. He went and got me one said your going to have to wash it its very dirty !!!
Response from GM on Mar 25, 2024
Dear Camille, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Dan Rueda, GM

8/10 Good

Yuanfan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay, easy access to everything.
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
Dear Yuanfan, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Dan Rueda, GM

10/10 Excellent

Nathan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Things to do within walking distance.
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Dear Nathan, We appreciate your review and recommendation. I'm delighted to know you found your stay and our location to be top-notch. Please find a reason to revisit us soon. Best, Dan Rueda, GM

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
I wish parking was included very expensive
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Dear Joanne, Thanks for your feedback and five-star rating. In Pittsburgh as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your business and hope to host you again. Best, Dan Rueda, GM

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 4 times, its always enjoyable, top notch staff and facilities. Lots of dining and party options close by. My favorite Pittsburgh staycation spot.
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Dear Josh, We take great pride in being your favorite hotel in Pittsburgh! Thank you so much for your continued patronage and your kind feedback. Please come see us again soon. Best, Dan Rueda, GM

8/10 Good

John Joseph

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Nnamdi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 7 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Nnamdi, We are sincerely grateful for your stay with us. Your thoughtful review means the world to us and we eagerly anticipate your return. Best, Dan Rueda, GM

10/10 Excellent

Trista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The parking garage is small and somewhat difficult to maneuver through, just a warning as I was not expecting it to be that difficult to park.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Trista, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Dan Rueda, GM

10/10 Excellent

Victor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a short stay here as we passed through Pittsburgh on our road trip. We were very pleased with this hotel. The staff were accommodating and able to answer all our questions. The room was clean, it slept 4 people comfortably. I would definitely revisit Hyatt House in Pittsburgh.
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Dear Victor, We are absolutely thrilled to hear that your experience was exceptional and that you would choose to stay with us again! Your kind feedback means the world to us and we will be sure to share it with our entire team. We take pride in ensuring our guests feel comfortable and we're glad we were able to deliver. Thank you for choosing us and we look forward to welcoming you back soon. Sincerely, Dan Rueda, GM

2/10 Terrible

Ashley

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Do not recommend! They charged me a smoking fee just for leaving a small line of an ash on a table. We smoked outside of the property and placed a smoking product on the table when we came back in. They even said the room did not smell of smoke, and sent me a picture of a small black line on someones finger after the swiped a table. RIDICULOUS! Charged me $214! Never again
Response from GM on Mar 8, 2024
Dear Ashley, Hyatt House is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. I'm sorry for any frustration this has caused you, but we are committed to ensuring a smoke-free environment for every guest. Sincerely, Dan Rueda GM

10/10 Excellent

Kesnel

Stayed 2 nights in Mar 2024

10/10 Excellent

Kuntal

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price paid. Quiet location
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Dear Kuntal, Thank you so much for your review. I am thrilled that you found our atmosphere peaceful and our overall value exceptional. It was our pleasure to host you during your time in Pittsburgh, and we hope you will always choose our property when you return to the area. Best, Dan Rueda, GM

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Andrew, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Dan Rueda, GM

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay.
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear Robert, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Dan Rueda, GM

6/10 Okay

Jonna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Julian provided great service! Computer systems not working properly at check in. Room is lovely, but the bed and pillows were terrible. I only slept for about 3.5 hours. Hard as rocks. Sofa comfort was not much better. Would love to stay here again, but without sleep, I’m going to have to look somewhere else. 🙁
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Jonna, Thank you for noting Julian's great service, but I'm sorry that our beds were not to your liking. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Dan Rueda, GM

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear Cindy, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Dan Rueda, GM

10/10 Excellent

Eric

Stayed 1 night in Feb 2024

8/10 Good

harold

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You had it pay 20.00 dollars parking. Laughable!!
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear harold, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Dan Rueda, GM

10/10 Excellent

Shanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Issac

Stayed 1 night in Feb 2024

8/10 Good

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a nice neighborhood loved how everything you need is walkable such as restaurant's and shopping stores. The only downfall in our stay was that every night our bathroom smelled like marijuana and made the room smell like it as well since the bathroom’s have connected vent. Definitely unpleasant odor with our child. The smell was overwhelming and it happened each night of our stay. Overall nice hotel and shout out to the guy in the bar he was really nice !!!
Stayed 2 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Juan, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay, and we do charge a fee to guests who smoke in their rooms. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Dan Rueda, GM

8/10 Good

Amy, Waterloo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a fun neighborhood and very short drive to U Pitt, Carnegie Mellos, Duquesne and to downtown. Parking lot is very cramped. We loved everything about our stay except that every night our bathroom reeked of marijuana. Clearly someone was smoking weed just underneath us or in a bathroom with a connected vent. The smell was overwhelming and it happened each night of our 3 night stay. We mentioned something to staff on the first and third nights but they weren't able to help.
Stayed 3 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Amy, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay and we do charge a fee to guests that smoke in their rooms. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Dan Rueda, GM

10/10 Excellent

Steve

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room absolutely blew me away. One of the best rooms I stayed at in a hotel
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Steve, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Hyatt name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your business and hope to see you again soon. Best, Dan Rueda, GM

10/10 Excellent

Arrunkhumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and well maintained place .
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Arrunkhumar, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Dan Rueda, GM

8/10 Good

Meg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay! Great location and staff.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Dear Meg, It sounds like our hotel offers a perfect balance of service and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Dan Rueda, GM

2/10 Terrible

Salvatore

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was unprofessional.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Salvatore, Thank you for taking the time to share your feedback and for being our valued Guest. Typically, our staff does a terrific job of responding to our guests' needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Dan Rueda, GM

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog park next to hotel is noisy.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Michael, We appreciate your business and the time you took to share this review. I regret that the muted sounds from the dog park were noticeable to you and took away from the enjoyment of your visit. Please come and see us again for a better stay should your travels bring you back to Pittsburgh. Sincerely, Dan Rueda, GM

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Stayed 1 night in Feb 2024

10/10 Excellent

Issac

Traveled with family
Liked: Amenities
Was clean and nice
Stayed 2 nights in Feb 2024
Response from GM on Feb 15, 2024
Dear Isaac, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Dan Rueda, GM

8/10 Good

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel it’s hard to find a good place to stay but I think we found it. Thanks for a clean bathroom.
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear George, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we look forward to doing so again soon. Best, Dan Rueda, GM

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great area
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Nick, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Dan Rueda GM

10/10 Excellent

Rush

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean. Great neighborhood
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Rush, We appreciate your review and recommendation. I'm delighted you found your stay top-notch from start to finish. Please find a reason to revisit us soon. Best, Dan Rueda GM

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Pinn Mechanical and Downtown were the main reasons for our choice. Accessible and Walkable, easy parking, clean rooms
Stayed 2 nights in Jan 2024
Response from GM on Feb 3, 2024
Dear Richard, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Dan Rueda GM

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again! Good experience.
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Dear William,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Dan RuedaGeneral Manager

8/10 Good

Tequlia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking expensive, 200$ hold fee is a bit much but hotel was nice
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Dear Tequlia,While it wasn't without some flaws, I am glad to hear that your stay was pleasant overall. Thank you so much for taking the time to share your review. We hope you will consider a return trip for a flawless experience next time.Sincerely,Dan RuedaGeneral Manager

4/10 Poor

JOHN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel was ok. The bar was being remodeled. There is no restaurant in the hotel. Breakfast was subpar at best and the tv selection is HORRIBLE!!!
Stayed 2 nights in Jan 2024
Response from GM on Jan 22, 2024
Dear JOHN, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Dan Rueda, GM

10/10 Excellent

Savanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 16, 2024
Dear Savanna, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Dan Rueda, GM

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very friendly & the breakfast had a nice variety.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Tina, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. We appreciate your review and recommendation and look forward to your return. Best, Dan Rueda, GM

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Carol

Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear Carol, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Dan Rueda, GM

10/10 Excellent

Natalie

Stayed 2 nights in Jan 2024

6/10 Okay

Jorge, Miami

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from GM on Jan 4, 2024
Dear Jorge, Thank you for taking the time to review our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Dan Rueda, GM

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from GM on Jan 16, 2024
Dear James, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Dan Rueda, GM

6/10 Okay

Janet

Traveled with partner
The service has gone down in terms of the breakfast menu provided. I was disappointed.
Stayed 4 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Janet, We appreciate you being a return guest and the fact you took the time to share a review of your recent stay. I'm sorry that we weren't able to deliver a more positive breakfast experience on this visit. We appreciate the feedback and hope to host you again when you return to Pittsburgh. Sincerely, Dan Rueda, GM