Ratings based on 453 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

I like it

Posted Feb 3, 2016
Pros: It is clean
Cons: water bottles at the room
Location: I don't know
Nice breakfast and clean hotel. The best is the bed
1 out of 5
by A verified traveler from N

Staff couldn't care less

Posted Jan 17, 2016
We booked this hotel because it had an indoor pool and hot tub, but when we got there it was closed. Nothing was said about it being closed when we booked. So I asked the guy at the front desk if there was something they could do about the inconvenience. His reply immediately was "you can call where you booked us through and cancel." I then emailed the corporate office and brought it to their attention. They emailed me back saying they were going to push off my complaint to the manager of the hotel and that the management would either call or email me about the inconvenience. That never happened. Then when we were coming back from being out we walked past the front desk as a lady was getting off the phone with a former guest that was also complaining. As she hung up the phone and we were walking past her she said, "you don't have to be an a**hole about it." As if she was still talking to the former guest. Bottom line this place sucks and the staff doesn't care about the customers nor are they helpful or nice in anyway. And judging by the corporate office pushing off my complaint they don't care either. I would NOT recommend this hotel to anyone. Don't waste your money. Also the only reason I put that I would give them a 2.5 star is because when you push no it makes you give them however many stars you think they were and it wouldn't let me put none. That is what I would rate it, 0 stars.
4 out of 5
Recommended
for Families
by A verified traveler from ontario, canada

Posted Jan 4, 2016
Clean, great breakfast options, warm pool. Staff was friendly and helpful. Facilities were clean and updated. I wish they had a fan in the bathroom. Other than that, great for families.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2015
Staff was really friendly and breakfast was ok. Room was clean and quiet. My grandkids loved the pool. Very convenient to downtown Pittsburgh (10 min). Navigating McNight road was a pain.
5 out of 5
Recommended
for Everyone
by A verified traveler

whirlpool

Posted Dec 7, 2015
I went ther for use of whirlpool it worked for half hour then broke
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Heinz Field. Don't book becaus

Posted Nov 11, 2015
Pros: Check in was efficient and room was clean.
Cons: Free breakfast - all the food was cold and dried up. Packaged Danish was stale.
Location: Heinz field
If they hadn't advertised the breakfast I would have given it a 4.5.
5 out of 5
Recommended
for Business Travelers
by san from 中国

舒适,干净,满意的旅行

Posted Nov 5, 2015 on Hotels
酒店干净,整洁。服务热情。提供免费早餐,样式有多种选择。泳池干净,hot tub舒适。附近有商业中心及餐饮很方便。距离匹兹堡大学等景点均不太远。不足之处,酒店位置虽然在快速公路边上,因道路设施设计缘故,我们在附近绕了三圈才找到。建议使用GPS。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2015
Rented a room with the family for a steelers game. Only stayed 2 nights but the room was clean and the breakfast was pretty decent. Will be back next year for sure.
3 out of 5
Recommended
for Families
by Jane

This traveler left a rating score only Posted Nov 2, 2015 on Hotels
5 out of 5
Recommended
for Couples
by Karen from Michigan

Perfect Choice

Posted Oct 31, 2015 on Hotels
Everything about this hotel was great. Perfect location, really nice room, excellent breakfast buffet (which was kept immaculate). It was a little confusing figuring out how to turn left into the hotel when coming from the south, but that was minor. We'd definitely stay here again.