Exterior

Reviews of Hampton Inn Pittsburgh/Monroeville

3 out of 5
Hampton Inn Pittsburgh/Monroeville
3000 Mosside Blvd, Monroeville, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 455 out of 1009 reviews" "
Rating 8 - Good. 283 out of 1009 reviews" "
Rating 6 - Okay. 117 out of 1009 reviews" "
Rating 4 - Poor. 83 out of 1009 reviews" "
Rating 2 - Terrible. 71 out of 1009 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

TAEHEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet good.
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay
Stayed 1 night in Mar 2024

10/10 Excellent

Sujith

Traveled with family
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Stayed 5 nights in Jan 2024

10/10 Excellent

India

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was lovely, breakfast was fantastic and my room was clean and quiet. Would recommend
Stayed 1 night in Nov 2023

8/10 Good

mark, Wake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

richard

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 4 nights in Feb 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a surgery that I had in that area which was hours from my house. The staff knew I was there for that and for recovery for a few days after. The staff were so kind and accommodating! They not only were so friendly and sweet, but they went above and beyond to check in on me every time my daughter went to the lobby. It was better than any experience I’ve had in a hotel, and I travel frequently so hotels are a second home to us! I genuinely can not thank them enough for their care and attention during my stay there!
Stayed 4 nights in Feb 2024

8/10 Good

Carol

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice desk service, clean room, but $75 dog fee ridiculous as rest area for dogs weedy, full of trash, extremely small, and has huge spot lights for building blinding humans with dogs.
Stayed 1 night in Feb 2024

8/10 Good

JUANITA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the desk was very nice and understanding. Her name began with a K. Thank you very much
Stayed 2 nights in Feb 2024

10/10 Excellent

Allison, Windber

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Stayed 2 nights in Jan 2024

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as described. No issues.
Stayed 1 night in Jan 2024

8/10 Good

Kim, JOHNSON CITY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Cherrelle

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was cold
Stayed 1 night in Jan 2024
Response from Tony Galang on Jan 15, 2024
Thank you for taking the time to share your thoughts on our hotel. All feedback is a great tool that allows us to consistently improve upon our guest experience. Your comments have been shared with our team as we continue to monitor any potential challenges our guests may face; we appreciate you alerting us of the issues you had with our HVAC system, and we’ve already sent our maintenance and engineering teams to investigate this right away.Thank you again for your valuable comments, we would love nothing more than to host you again in the future and ensure that your next experience with us is a great one.

10/10 Excellent

Elise Armelle

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was welcoming, the property felt clean and I was given 2 complimentary bottles of water.
Stayed 1 night in Jan 2024

6/10 Okay

tanbir

Business traveler
Liked: Cleanliness
We didn't need an accessibility room and washroom. We didn't have this washroom. Didn't like it.
Stayed 1 night in Jan 2024
Response from Tony Galang on Jan 15, 2024
Thank you for taking the time to share your thoughts on our hotel. We hope that you were able to speak with our team prior to your departure about any specific issues or challenges you faced so we could correct them for our future guests. We thank you again for sharing, and we do look forward to having you back at the Hampton Inn Monroeville!

4/10 Poor

Heather

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly maintained hotel. Dirty with broken amenities. Door to the room wouldn't even shut. Do not recommend staying here.
Stayed 1 night in Jan 2024
Response from Tony Galang on Jan 15, 2024
Thank you for letting us know about your stay! We are sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. We look forward to serving you again in the future, and hopefully all your expectations are met or preferably exceeded on your next visit.

2/10 Terrible

Praveen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had terrible experience at the hotel. It was partially due to hotel miss-management but more it was because of wrong booking done by Expedia. I reached hotel after driving almost 12 hours from Canada and I found that hotel changed the room type that I had booked. After taking to Expedia for almost 3 hours on phone I was relocated to another hotel in late night. My kids were sick and we had to miss our dinner because all nearby restaurants were closed when we reached the relocated hotel. I have made up my mind NOT TO BOOK thru Expedia in future. Since I am frequent traveler to US, I dont want to experience the same situation next time.
Stayed 2 nights in Dec 2023
Response from Tony Galang on Jan 15, 2024
Thank you for sharing your comments, and we’re so concerned with your booking experience with Expedia and the hotel. Please know that our team and Expedia are working closely together to make sure this incident won't happen in the future. We hope you will consider giving us another chance in the future to provide a more positive experience.

8/10 Good

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay.

8/10 Good

Alyssa

Stayed 1 night in Dec 2023

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was clean and well maintained.
Stayed 3 nights in Dec 2023

2/10 Terrible

Chandrasekhara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Not clean and stinky floor and blankets and smell awful
Stayed 1 night in Dec 2023
Response from Tony Galang on Jan 15, 2024
Thank you for letting us know about your stay! Please know that we value all of our guests and always strive to provide them with the best stay possible. We are deeply sorry to hear that we did not exceed your expectations while staying with us. Please know that our team is always available during your stay to address anything that is going wrong prior to your departure. Your feedback has also been shared with the Housekeeping department so that we may improve our performance for future stays. We hope you will consider staying with us again in the future and allow us a chance to provide you with the exceptional experience you deserve as our valued guest!

8/10 Good

Amaresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good and thanks to round the clock coffee, only thing not happy was rooms little small and no roll away bed
Stayed 1 night in Dec 2023

8/10 Good

Veera

Stayed 1 night in Dec 2023

10/10 Excellent

Shoba

Stayed 1 night in Dec 2023

10/10 Excellent

krishna

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Ramanjaneyulu

Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023

10/10 Excellent

larry

Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Rajesh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff is rude
Stayed 1 night in Dec 2023
Response from Tony Galang on Jan 15, 2024
Thank you for sharing your comments. Please be assured that we’ll be investigating your comments about our staff being rude. This is totally unacceptable, and additional training will be provided to the team members who failed to deliver excellent service and manners.

8/10 Good

Kristin

Stayed 2 nights in Dec 2023

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible mattress
Stayed 6 nights in Dec 2023
Response from Tony Galang on Jan 15, 2024
Thank you for your most recent stay with us and for taking the time to share your feedback. We are sorry that we failed to meet your expectations from a product standpoint. As your home away from home, we understand the importance of providing you with a comfortable bed. We will certainly relay your concerns about our mattress to our management team, as we use all constructive criticism as an opportunity to pinpoint areas in need of improvement.

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and the staff was really friendly!
Stayed 2 nights in Dec 2023

8/10 Good

Jacquelyn

Traveled with family
Liked: Staff & service, room comfort
Clean rooms with comfy beds
The staff was super friendly and helpful. The room was clean with comfy beds. The common spaces were kind of dirty. Trash overflowing at the entrance and by the coffee area by the end of each day. The elevator floors were pretty gross and sticky. Basically a great hotel if you just need a clean room.
Stayed 3 nights in Dec 2023
Response from Tony Galang on Jan 15, 2024
Thank you for taking the time to share your thoughts on our hotel. We hope that you were able to speak with our team prior to your departure about any specific issues or challenges you faced so we could correct them for our future guests.We thank you again for sharing.

10/10 Excellent

Susan, Interlochen

Liked: Staff & service, property conditions & facilities
Spacious room! Excellent front desk staff. Conveniently has an Outback connected to the hotel!
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023

6/10 Okay

F.

Traveled with family
Disliked: Staff & service
Response from Tony Galang on Feb 12, 2024
Thank you for taking the time to share your thoughts on our hotel. We hope that you were able to speak with our team prior to your departure about any specific issues or challenges you faced so we could correct them for our future guests. We thank you again for sharing, and we do look forward to having you back.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Staff was great and property in great condition.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, friendly and helpful staff. We always stay here when we come to Pittsburgh and need a hotel just outside of the city.
Stayed 1 night in Dec 2023

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady @ the front desk was extremely accomodating and helpful. Wish I had remembered her name. Clean place, goid room layout n very comfortable bed.
Stayed 1 night in Dec 2023

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were hard and tv wasn’t working properly
Stayed 1 night in Nov 2023

8/10 Good

Dale

Stayed 1 night in Nov 2023