Great location downtown!
Posted Jul 31, 2016
This was a great location as we spent a lot of time walking around the downtown area.
Our disappointment was with our room. I requested an upper suite with a river view (which they accommodated) . . . however, when my daughter took out the extra blanket from the closet, it smelled like vomit. We were unable to call the front desk or housekeeping on the phone, so my husband went down to the front desk. He was told there had been a wedding party in the suite before us and they knew of problems (they had already cleaned the carpet twice!). They told us we would have to switch rooms. When the cleaning man came up to check on us, he said he told them not to put anyone in our room (obviously, this one a few doors down did not have problems, was clean, and ready!). It annoys me that they put us in a room that was not cleaned thoroughly and had a blanket that smelled like vomit! They were clearly aware of problems in the room and still put us there!
The next day, around 3:00, we asked the front desk if they were still cleaning rooms. They told us yes, that it was a "busy day" for housekeeping. They said they'd mark it that our room was not cleaned. When our room still wasn't cleaned at 5:00, as we headed out to dinner, the front desk man told us housekeeping had left for the day. He said he would send the cleaning man up to do it (I told him at that point, we just wanted clean towels, but it was cleaned when we returned from dinner).