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Reviews of Hilton Garden Inn Pittsburgh University Place

3 out of 5
Hilton Garden Inn Pittsburgh University Place
3454 Forbes Ave, Pittsburgh, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Maddie on Apr 17, 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us and hope to see you again.

2/10 Terrible

Romany

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk guys was very mean. It's not friendly at all and the price way too much. Then what worth it We are not happy at all do not recommended to anyone
Stayed 1 night in Apr 2024
Response from Maddie on Apr 17, 2024
Thank you for your feedback. I apologize for the interaction you had when you checked in to the hotel. I will be discussing this with our front desk team because we always want to provide a friendly environment for our guests. I hope if you choose to stay with us again, we can provide a much better stay for you.

10/10 Excellent

paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness of the hotel, a very walkable area, the only thing would be that you have to pay for the breakfast and parking. Nevertheless, will definitely be coming back, especially to visit my daughter at university.
Stayed 2 nights in Mar 2024
Response from Maddie on Apr 6, 2024
Thank you so much for your kind comments about our hotel. There are other self-park options in the area and our front desk has a list of them at the desk if you ever need it. We are looking forward to seeing you again!

8/10 Good

Mai

Traveled with family
Liked: Cleanliness, property conditions & facilities
I don’t like that I have to pay to park at the hotel.
Stayed 2 nights in Mar 2024
Response from Maddie on Apr 1, 2024
Thank you for your feedback on your recent stay. Unfortunately, the only parking we offer at the hotel is the valet parking, but there are other parking options available in the area if you were to stay with us again. Our front desk is more than happy to provide you with a list of parking options around our hotel.

10/10 Excellent

sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Nathan on Mar 30, 2024
Thank you for taking the time to leave us a review after your recent stay with us. It's always good to see a guest had a great experience at our hotel. We look forward to hosting you again in the near future!

10/10 Excellent

Melissa, Martinsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking for SUV but other than that it was a great place to stay
Stayed 2 nights in Mar 2024
Response from Maddie on Mar 30, 2024
Thank you for your feedback!

6/10 Okay

?

Traveled with family
Liked: Amenities
Good choice if you visit Pittsburgh University or Carnegie Mellon university
Stayed 1 night in Mar 2024
Response from Maddie on Mar 29, 2024
Thank you so much for your feedback! We hope that you enjoyed your stay with us.

8/10 Good

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fairly clean but the on-site parking was $30 a night which was a bit of an unexpected cost, and the valets were not the most polite. Room was a bit smaller than expected and there was no information about the amenities in the room nor were we informed at check in about dining options at the hotel you had to ask. Would also have loved a fan in the bathroom and a bathroom door that wasn’t so heavy we had to prop it open with a table to be able to speak to each other while getting ready! Worked for a brief stay and was easy to get where we needed to go but I probably won’t be returning to this location.
Stayed 1 night in Mar 2024
Response from Maddie on Mar 28, 2024
Thank you so much for providing us with feedback on your recent stay. We will be passing this information along to discuss with our team.

10/10 Excellent

Frank

Traveled with family
Completely satisfied except for having to pay for parking. I’ve traveled a lot and this is the first time I had to pay for parking. Would have been nice to know before booking!
Stayed 1 night in Mar 2024
Response from Maddie on Mar 28, 2024
Thank you for your feedback. We will be passing this information along to discuss with our team.

10/10 Excellent

James

Traveled with partner
We liked the valet parking, in room refrigerator, coffee maker, microwave wave. We missed the individual bathroom amenities, including the shower cap-all precovid amenities. Only the bar/ grill was open with a not very interesting menu to us. Sam, an excellent server, was doing everything by herself.
Stayed 2 nights in Mar 2024
Response from Maddie on Mar 23, 2024
Thank you for your feedback. We will be discussing this information with our team.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in Oakland a lot but this was my first time in this hotel, and I was impressed! One of the best places to stay - closer than anything else to convenient dining options. Valet-only parking is a little annoying but there is a garage a block or so away that you can park in 24 hours.
Stayed 2 nights in Mar 2024
Response from Maddie on Mar 20, 2024
Thank you so much for your feedback. We are glad that you enjoyed your time here with us. We hope to see you again in the future!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were great overall. Room was clean and comfortable. But traffic noise from Forbes Avenue was definitely noticeable and at times, loud. Bathtub drain piece was not working.
Stayed 2 nights in Mar 2024
Response from Jill Curry on Mar 19, 2024
Thank you for sharing comments regarding your experience at our hotel after your visit. We appreciate the feedback and will follow up on the items that need attention in the room. Appreciate your business. Thanks again!

10/10 Excellent

Rezarta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had breakfast at the lobby great service and delicious food.
Stayed 1 night in Mar 2024
Response from Maddie on Mar 19, 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to everything around Pitt. Clean, friendly and convenient. Was able to park on street for a more affordable rate then the valet. Would stay again.
Stayed 1 night in Mar 2024
Response from Maddie on Mar 19, 2024
Thank you for your feedback! We are so glad that you enjoyed your stay with us.

10/10 Excellent

Santo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in walking distance to campus . Rooms a bit outdated but clean and comfortable
Stayed 1 night in Mar 2024
Response from Maddie on Mar 18, 2024
Thank you for providing us with feedback!

8/10 Good

Eric, Lake Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maddie on Mar 18, 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Cee

Stayed 3 nights in Mar 2024
Response from Maddie on Apr 6, 2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Edu

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very courteous staff, clean environment & quiet.
Stayed 2 nights in Mar 2024
Response from Maddie on Mar 14, 2024
Thanks for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Marla

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Maddie on Mar 14, 2024
Thank you for your feedback.

8/10 Good

Haylee

Stayed 1 night in Mar 2024
Response from Maddie on Apr 1, 2024
Thank you for your feedback, we are glad to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maddie on Mar 11, 2024
Thanks for your feedback. We are glad you enjoyed your stay!

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was nice, the room was clean. I just do t like the $30 to park and that it has to valet.
Stayed 1 night in Mar 2024
Response from Maddie on Mar 9, 2024
Thank you for your feedback! We will be sharing this with our team.

10/10 Excellent

Mendie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this location. Liked the location.
Stayed 1 night in Mar 2024
Response from Maddie on Mar 8, 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Rafael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel clean, but the worst part was having to tag along luggage through stairs..up or down.
Stayed 1 night in Mar 2024
Response from Maddie on Mar 5, 2024
Thank you for your feedback on your recent stay. I am sorry to hear that you did not have a good experience with us. I will be passing this information along to discuss with our team. I hope if you choose us again, we can provide a much better experience for you.

10/10 Excellent

Jasen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel to meet family in the city. Room and bathroom were spacious and clean. Staff were professional and helpful.
Stayed 2 nights in Mar 2024
Response from Maddie on Mar 4, 2024
Thanks for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Amala

Stayed 1 night in Feb 2024
Response from Maddie on Mar 20, 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us.

10/10 Excellent

Santo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and close to campus
Stayed 1 night in Feb 2024
Response from Maddie on Feb 27, 2024
Thank you for your feedback on your most recent stay. We are glad that you enjoyed your time with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Maddie on Feb 27, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Lindsay

Liked: Staff & service, amenities
The staff was very kind and drink service was excellent! Good value for a place to spend the night - would have liked a cleaner room though… bed was comfortable. The room was pretty worn and a bit dirty.
Stayed 1 night in Feb 2024
Response from Maddie on Feb 27, 2024
Thank you for your feedback on your most recent stay. I will make sure to pass along your feedback to the necessary departments. We hope to see you again in the future.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2024
Response from Maddie on Feb 20, 2024
Thank you for your feedback on your recent stay. We are so glad you enjoyed your time with us at the Hilton Garden Inn. We hope to see you again in the future.

10/10 Excellent

Mechthild

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that I was within walking distance of the university of Pittsburgh.
Stayed 1 night in Feb 2024
Response from Maddie on Feb 19, 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HGI Pittsburgh University Place on Feb 13, 2024
Thank you for our 5 out of 5 rating!

8/10 Good

Eric

Liked: Cleanliness, staff & service
Good property
Stayed 2 nights in Feb 2024
Response from Maddie on Feb 12, 2024
We are glad to hear you enjoyed your stay!

6/10 Okay

larry

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Maddie on Feb 12, 2024
Thank you for your feedback on your recent stay.

8/10 Good

Denise

Stayed 2 nights in Jan 2024
Response from Maddie on Mar 20, 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Maddie on Jan 29, 2024
I am so glad to hear you enjoyed your stay.

10/10 Excellent

Christy, Fairport

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to campus.
Stayed 1 night in Jan 2024
Response from Maddie on Jan 28, 2024
Thank you for providing feedback on your most recent stay! I am glad you enjoyed your stay.

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maddie on Jan 21, 2024
Thank you leaving a review! We are glad you enjoyed your stay.

8/10 Good

Mary

Business traveler, Traveled with family
Was not told that housekeeping services were only provided every other day. Both mattresses in room need replacement. Difficult access to front desk which is accessible by stairs. No direct elevator service to that area, only by a “lift”.
Stayed 3 nights in Jan 2024
Response from Maddie on Jan 19, 2024
Thank you for providing feedback on your recent stay here at the Hilton Garden Inn. I am sorry to hear that there were some communication issues on our end. I will make sure to pass this feedback along to the proper departments so we can prevent this from happening in the future. I hope you are able to come back in the future and we can make that stay much better for you.

10/10 Excellent

Aliceon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff
Stayed 1 night in Dec 2023
Response from Maddie on Jan 19, 2024
Thank you for your feedback! We are so glad you enjoyed your stay.

10/10 Excellent

Wei

Stayed 1 night in Jan 2024
Response from Maddie. on Jan 19, 2024
Thank you for your review, we are so glad that you enjoyed your stay at the Hilton Garden Inn.

10/10 Excellent

Rajagopalan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maddie on Jan 29, 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

2/10 Terrible

Iraa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a reservation for my daughter who is 20yrs old. The property refused to honor the reservation due to minimum age requirement of 21. This is never mentioned in expedia rules and restrictions. It was later than 10pm at night and my daughter was basically turned away with no place to go. We called and vouched for her with the front desk but they refused. We offered to have another adult go to the hotel and check her in. They still refused. They also refused to help her in anyway. Even the hotel's own website allows a reservation to proceed with no mention of age restriction.
Stayed 1 night in Jan 2024
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave a review after your recent stay. I sincerely apologize for the experience that you and your daughter had at our property. We have processes in place to have the Parent/Guardian email our team with a picture of their ID and a statement saying they will take responsibilities for any damages to the room. Our inability to follow through with this process is a massive failure on our end, and I'm hoping that there is a way to make this right for you. If you need to stay in the future to visit your daughter, please reach out to me at Nathan.Furl@Hilton.com and we can figure out a way to compensate you for this terrible experience.

10/10 Excellent

Norah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave us a review after your recent stay with us. It's great to see we met your expectations during your stay. We look forward to the opportunity to host you again in the near future!

10/10 Excellent

Rachelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect overnight to watch a Pitt game! Lots of dining options close by; no need for uber. Staff was courteous & helpful. Exercise room is nice. Bed was comfy & the shower was nice too!
Stayed 1 night in Jan 2024
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave us a review after your recent stay with us. It's great to see we met your expectations during your stay. Having guests for Pitt games is always fun.. especially if they get a win. We look forward to the opportunity to host you again in the near future!

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave us a review after your recent stay with us. It's great to see we met your expectations during your stay. We look forward to the opportunity to host you again in the near future!

10/10 Excellent

Leigh

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave us a review after your recent stay with us. It's great to see we met all of your expectations during your stay. We look forward to the opportunity to host you again in the near future!

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one evening on January 6th. Staff was courteous and helpful. Rooms are average. No streaming television. Just basic cable. Is this 1999? No option to purchase a movie. Which was a bummer for a rainy Saturday evening. Valet parking is the only parking option at $30 unless you want to walk a few blocks and get lucky with a spot on the street. And no free or included continental breakfast. $15 for breakfast. Overall, good staff, good service, average clean room. Only basic cable and only valet parking
Stayed 1 night in Jan 2024
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave a review after your recent stay. I have printed off your constructive criticism so that our general manager can review your suggestions. We look forward to the opportunity to host you again in the near future.

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, amenities
Staff are friendly, location is very close to univ of Pittsburgh. Room was excellent
Stayed 3 nights in Jan 2024
Response from Nathan on Jan 15, 2024
Thank you for taking the time to leave a review after your recent stay. It's great to hear that everything met your expectations. We look forward to the opportunity to host you again in the near future.

2/10 Terrible

Yenlik

Terrible experience. We were not able to use the reservation as the front desk refused to check in my daughter who’s 19. We called the hotel before booking to inquire about the age restriction and were reassured that 19 year old would be able to check in. She had to travel back to the college a day before the dorm opened because of the anticipated snow storm the next day. And there she was, at 10pm, two suitcases, being kicked out to the street despite having a reservation that was fully paid for. The ignorance of the hotel staff is beyond belief.
Stayed 1 night in Jan 2024
Response from Maddie on Jan 16, 2024
Thank you for taking the time to leave a review after your recent experience. I apologize for the experience that you and your daughter had at our property. We wanted to let you know that we completely refunded this reservation because of the inconvenience that we caused. If you ever stay here in the future, please reach out to us so we can make the next stay right for you.