Exterior

Reviews of Holiday Inn Express & Suites Center Township, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 117 out of 241 reviews" "
Rating 8 - Good. 71 out of 241 reviews" "
Rating 6 - Okay. 34 out of 241 reviews" "
Rating 4 - Poor. 12 out of 241 reviews" "
Rating 2 - Terrible. 7 out of 241 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kari

Traveled with family and small children
Liked: Property conditions & facilities
All other hotels had no availability. Jaunita at the front desk was more than amazing on check in! She made sure all of my accommodations were met. At one point a group of disrespectful kids came in acting a muck and she did her best to keep them from disrupting the other gets stay from a peaceful one! She kept apologizing even though it was not her fault! The breakfast lady kept the food flowing warm and tasting great. Those same kids messed up her whole breakfast area as she kept it clean the whole morning. I felt so bad for her. But she kept moving with a smile on her face! Hands down best stay at any hotel thus far!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice Cindy was very helpful in the breakfast room
Stayed 3 nights in Jan 2024

6/10 Okay

KENNETH

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
The place was in the midst of renovations. Half completed. The person who served breakfast was fabulous and pleasant. The pool temperature was frigid and the handles by the steps were wobbly and felt unsafe. A housekeeper cleaning the floor told me about a spill she was cleaning “this sh*t up.” Will stay elsewhere in the future. Fell below typical Holiday Inn Express past experiences at other locations which were always reliably positive.
Stayed 1 night in Dec 2023

10/10 Excellent

Noemi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other hotels and staff were very rude and not welcoming at all. I was so appreciative that this location was able to accommodate our group of 5 at nearly 3:00AM when I called. We had just driven into the city and it was our first time there. Staff was great, clean room. The only negative was a soaked carpet area around the window and A/C unit. I found out by stepping on it in my socks. It had been raining so I’m sure it’s difficult problem to find unless you find it the way did. Otherwise everything was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Ilana

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was incredibly noisy as it was undergoing construction. We were going to leave but they assured us there would be NO construction on Sunday morning. Construction started promptly at 8:30 am waking up my son. Nearly all food was gone at breakfast. The room was not even ready when they said it would be. Then they told me that they said on their website they were renovating and they couldn’t afford to close. They are uninhabitable and not open about it. I bought the room on Expedia and it was reasonable not to look at the website.
Stayed 1 night in Aug 2023

4/10 Poor

John

Disliked: Property conditions & facilities
They was under renovation when I got there which is perfectly fine. after a long drive there and ready to relax i turned on the TV and it did not have a signal. i called the front desk and the receptionist said they would tell maintenance. No one ever came to the room. In my 3 day stay My TV never got fixed. Also the Hot water was barely even warm.
Stayed 2 nights in Jul 2023

6/10 Okay

Kristina

Liked: Cleanliness, staff & service, room comfort
Ok
The room was great but we had no hot water. Brought it up in the morning since at best we got was lukewarm and was hoping to get some type of discount or something but k don’t see any change to the room charge.
Stayed 1 night in Jul 2023

4/10 Poor

Elizabeth J

Disliked: Cleanliness, property conditions & facilities
Under construction wasn’t communicated prior to arrival. Dirty and loud. Slid my receipt under my door while I was sleeping which scared me!
Stayed 1 night in Jul 2023

6/10 Okay

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
They are updating the property and, therefore, was very noisy and dirty. Did not clean the elevator for the 3 days I was there. My room had not yet been upgraded and was in dire need of the upgrade.
Stayed 3 nights in Jun 2023

8/10 Good

Jeffrey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Hotel is in the middle of a large renovation. We were in one of the older rooms. It was fine. Another in our party was in one of the renovated rooms and said is was much nicer. Because of the renovation both the pool and the fitness center were closed. 2 children in our party were very disappointed in no pool.
Stayed 1 night in Jun 2023

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful during a difficult time for my family. There kindness and support was truly appreciated.

4/10 Poor

Andrea

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
so frustrating.
frustrating. The short-term cleanliness was fine. But the long-term cleanliness and maintenance was not good. Wallpaper was disgustingly dirty. The bench thing to put your suitcase on was disgustingly dirty. The keurig was dirty. The bed was ok, but it is NOT RELAXING to be in such a dirty, yucky room. There was black mold on the ceiling of the shower. There was a crack between the tub and the shower wall that was all rusted. The phone was of course not working so I couldn't call the front desk. I finally decided I really needed something so I dug the phone cord up from behind the bedside table and it was covered in a THICK layer of dust. Too dusty to even plug in. Gross. BUT HERE'S THE BEST PART. THEY CHARGE A $100 CLEANING FEE. (They don't clean during the stay, but that's not the problem. The problem is everything above.)
Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beat Up Holiday Inn Express Monaca
This hotel is in poor condition. Worn and dirty carpet and furniture. A lamp that was missing a light bulb. A dent in the wall.
Stayed 1 night in Oct 2022

8/10 Good

James

Stayed 2 nights in Sep 2022

8/10 Good

Parris

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Ronald Gill

Liked: Staff & service, amenities, property conditions & facilities
love
Stayed 1 night in Jun 2022

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good: The staff were pleasant and responsive. The facility and the room were clean. The breakfast was yummy and had plenty of options. Bad: the bed was caved in and in poor shape. Three light bulbs were out or missing in the lamps. The sink was slow draining and you had to stand there and hold the handle down in order to flush the toilet. There was no hot water at 9pm on one night. The room desk chair is broken and the seat cannot be lifted to sit at the desk which renders the desk unusable. The card reader on the door consistently didn’t work until the fourth or fifth try.
Stayed 6 nights in May 2022

10/10 Excellent

FABIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, Great WiFi, Great Breakfast. A wonderful stay. Can't wait to visit again.
Stayed 3 nights in Apr 2022

10/10 Excellent

Brook

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Sherri

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Beds were not comfortable
Stayed 1 night in Mar 2022

8/10 Good

Rachel

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff, especially Gina were absolutely wonderful. We traveled 7 hours to attend my sister in laws funeral and the staff was kind, caring, and compassionate. Thank you too the whole staff for making our stay more pleasant, in such a devastating time for our family.
Stayed 2 nights in Feb 2022

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff. Bed very comfy. Maybe all hotels have, but the quiet hours posted. Quiet relaxing.
Stayed 1 night in Jan 2022

10/10 Excellent

Brandan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Was clean and nice. One night.
Stayed 1 night in Oct 2021

8/10 Good

Roberto

Stayed 7 nights in Sep 2021

10/10 Excellent

Anne Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Carol, who runs the kitchen. Sad the pool was not working....whole reason we went there was to have a pool.
Stayed 4 nights in Oct 2021

6/10 Okay

Tim

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
First room we had was moisture smell and dehumidifier in it which we had to empty. We had to change rooms after 3 nights and the MGR accommodated the request, however we were told that since we booked through Expedia, a request like this may not be approved again.
Stayed 4 nights in Sep 2021

8/10 Good

Dolores

Liked: Cleanliness, staff & service, room comfort
Pandemic stay
During the pandemic, we realize all motels are experiencing staff shortages and challenges. This group of people were working with those challenges and being pleasant to everyone.
Stayed 1 night in Sep 2021

2/10 Terrible

Carol, New Hope

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed ( I had called twice to confirm that the pool would be open and assured that it was. No breakfast but had been assured that there was. Asked for a discount due to these issues was was told NO. We tried to book another hotel but none were available in the area. Rooms smelled like raw sewage. Don’t stay here!!!
Stayed 1 night in Sep 2021

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
Highly recommend it.The staff was friendly the room was clean the bed was comfortable.Breakfast was good.We had landed late at Pittsburgh Airport and still had two hours to drive home so I had read good reviews about it I liked that it was close to airport and was not high priced got there in about 15 minutes easy to find.would stay again.
Stayed 1 night in Sep 2021

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistent chain quality that I look for when making reservations. Spacious room, soft bed, clean, well maintained. Disappointing that COVID restrictions impacted the ability to use the pool, but this is not the facility's fault.
Stayed 1 night in Sep 2021

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great. Staff was very nice.
Stayed 1 night in Aug 2021

4/10 Poor

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool hours were shortened, the hot tub was drained and the pool area in general was very dirty with the ceiling pieces falling down. Their breakfast was not good and for the weekend continental breakfast they had practically nothing.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Remote doesn’t work even after changing batteries. I booked a king. Was given two queens. Hotel blames orbitz. Orbitz blames the hotel.
Stayed 2 nights in Jul 2021

4/10 Poor

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
I stay at a lot of holiday in express hotels because they are usually great but this one was far from it. We got there at 345pm to find out it woukd be another 45 min until our room was ready. Check in is at 3pm. We had our 2 dogs ans 4 kids with us so sitting in a car for 45 min wasnt an option. They gave us another room. We go in and i began to make the sofa bed. The duvet blanket that house keeping gave to me had a giant urine stain on it so it wasnt washed. Then we noticed a dirty toothbrush on the floor beside the chair. The floors werent vacuumed and over all everything was gross. The pool had stuff floating in it, hair all over the floor. And if youre coming here for the hot tub, dont. Its out of service and according to other reviews, hasnt worked since 2019. Aftwr bringing it to the attention of the staff, nothing was offered. No room change, no refund, not even a "let me get that toothbrush."
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was very sweet one of the staff members would give our dog treats. Overall the staff was really friendly and helpful. It was close to a lot of stuff but nice and quite.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Not much was unique but the staff was amazing. The hot tub was not working. The cleanliness of the property could have used some attention. But it was a great stay.Our room was fantastic..
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly as advertised and the photos well represented the rooms and common areas of the hotel. I can’t say enough to compliment the staff. They were very kind and helpful, even when there was an issue on Expedia’s end, they helped to get us situated. The pool was clean (hot tub closed due to Covid restrictions) and the staff did a great job with organizing scheduled use of the pool which understandably was being done also due to covid restrictions. (There was a limit on how many people could be in the pool at a time but we had no problem scheduling pool time when we wanted to.). We didn’t eat at the hotel because we had other plans but the breakfast looked great!
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very friendly staff. Nice comfortable quiet room. Breakfast offerings were limited due to Covid-19.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I liked the friendly staff. The front desk staff and maintenance were very friendly and helpful when they could be. TV was out for the first 24 hours of our stay. The water turned off with no warning for an hour the next day. There was garbage left in the drawers. Was told by front desk that there were no pillows to have for the fold out couch. Had to use a sheet for a pillow for 4 nights.
Stayed 4 nights in Jun 2021

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone we dealt with at the hotel was very friendly and helpful, especially Miss Gina. The hotel was very clean, our request for extra towels was done quickly, and we thoroughly enjoyed our stay at the hotel, The only issue we had was with the cold breakfast. The cereal in the service area was a little stale, but other than that, no other issues. Thank you!
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hot tub was broken and the mattress needs replaced. Breakfast was supposed to last until 9:30 but the hot food was gone by 8:30 and not refilled. Meh, I’ve stayed at much nicer holiday inns. I’ll try other options next time I’m in town.
Stayed 2 nights in Jun 2021

6/10 Okay

Mitchell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very ignorant
Stayed 1 night in Jun 2021

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly peaceful
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Amenities
7 key card replacements in 2 days. Mattress sucked, no hot breakfast Saturday and Sunday, no maid service unless you ask. Overall a dirty property. I’ll never stay at this property again
Stayed 3 nights in May 2021

8/10 Good

Deborah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My check-in experience was good Gina took good care of me. My room was clean and comfortable. I didn't have any issues. My one complaint, the tub was a little old. You could tell by the wear and tear by the drain, but not a deal breaker.
Stayed 1 night in May 2021