Thank you.

Thank you

Dear Danielle, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please return and stay with us for a better experience on your next trip. Have a great day.Sincerely,Hotel Management

Dear Kevin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Lorna, We appreciate your remarks about your recent stay at our hotel and are glad you found our accommodations well-maintained. We strive to ensure that our guests leave completely satisfied, so we are sorry that we did not meet your expectations with some of the amenities. While we are not a full-service hotel, we pride ourselves on offering clean and well-appointed accommodations for our guests’ comfort. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable. Thank you for your comments. We hope you will choose us again whenever you visit the city.Sincerely,Hotel Management

Dear Steven, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

We do apologize for your inconvenience.

Thank you for taking the time to write a review.

Dear Pooja, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and places where we can improve. It is nice that you had a satisfactory stay and were pleased with your clean room. However, we are sorry for the disappointment of not finding the kitchenware in your room. To ensure cleanliness, we keep our dishware at the front desk, and our team informs you of this during check-in. We regret if you were not told this. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Thank you for taken the time to write a review.

Thank you

Dear Sharad, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Our front desk is always helpful and ready to meet your needs, so never hesitate to connect with them. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear RAVI KUMAR, Thank you for your review. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the closure of the pool and the lack of updates on our website. Your comments have been noted, and we will ensure that our website is updated promptly to reflect any changes in amenities. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Dear Kimberly, We acknowledge that the presence of a pool was a key factor in your decision to stay with us. We sincerely apologize for the inconvenience and frustration caused by the pool being out of order. It is never our intention to mislead, and we extend our sincere apologies for any miscommunication and frustration resulting from this situation. Our goal is to provide an exceptional experience to each of our guests, and we will share your feedback with our team. We hope to give you a better experience during your next visit.Sincerely,Hotel Management

Dear Leydy, We regret that we fell short of meeting your expectations and sincerely apologize for any inconvenience during your stay. Rest assured, we are actively addressing these issues to enhance the experience for our future guests. We hope you will allow us to showcase the exemplary service we are known for.Sincerely,Hotel Management

Dear Bernice, We apologize for any inconvenience regarding the swimming pool closure. Your feedback is valuable, and we will work to ensure better communication about amenities. We understand your disappointment and assure you we will take measures to prevent this from happening again. Despite this, we are glad you chose Extended Stay America, and we hope you enjoyed your stay overall. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Joan, Thank you for taking the time to post your review. We apologize for the inconvenience caused by the elevator and pool issues during your stay. Ensuring a seamless experience for our guests is our priority, and we regret any disappointment experienced by your family. We're actively addressing the elevator maintenance and communication regarding the pool closure to prevent similar occurrences in the future. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide a more enjoyable stay in the future.Sincerely,Hotel Management

Thank you

Dear Destiny, Thank you for being our guest and posting a review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Raja Sekhar, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We also apologize for your disappointment with the lack of amenities in your suite. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Thank you

Thank you for taking the time to write a review.

Thank you for the taken the time to write a review.

Thank you for taken the time to write a review.

Dear Brian, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing the excellent service we strive for daily. This is not the standard we strive for, and we understand how frustrating this must have been for you. We will review this instance with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. Additionally, we will look into the matter regarding our breakfast and the upkeep of our property to determine where we went wrong and how we can enhance our guest experience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear RICHARD, Thank you for your recent stay at our hotel. We understand the significance of functional restrooms and comprehend how this inconvenience could have caused discomfort. We sincerely apologize for the inconvenience. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you.

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you

Dear Pamela, Thank you for choosing Extended Stay America as your accommodation and for taking the time to provide us with your valuable feedback. We are thrilled to hear that your stay with us exceeded your expectations and that your room was perfect. We aim to ensure that you feel at home and have a comfortable stay with us. We appreciate your recommendation and look forward to being your preferred hotel whenever you visit the city.Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you.

Dear Tommi, Thank you for connecting with us about your time at our hotel. It is excellent to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We value hearing from our guests as this lets us know where to focus our attention to improve our guest experience. We hope to welcome you again whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Raymon, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you.

Dear Melinda, We sincerely apologize for the inconvenience and disruption you experienced during your stay. It's clear that our ongoing updates and renovations affected your comfort, and we regret that you were not informed in advance. Your feedback is invaluable, and we will address these issues promptly to ensure a smoother experience for our guests in the future. We appreciate your understanding and patience as we work to improve our facilities. We hope to have the opportunity to welcome you back for a more positive experience once our renovations are complete.Sincerely,Hotel Management

Dear Cindy, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Guillermo, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is essential, and we appreciate you bringing these concerns to our attention. We assure you that we will address these issues promptly to improve our services. Your satisfaction is our priority, and we hope you consider giving us another chance in the future. Thank you for sharing your experience with us.Sincerely,Hotel Management

Dear Jonathan, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear Kasim, Thank you for staying with us and for your honest review. We are very disappointed that our current remodeling impacted your stay in any way. We try to keep disturbances to a minimum; therefore, we hope you will accept our apologies for the concerns with elevators and renovation debris. Please know that we are very grateful for your patience. We appreciate your business and hope to welcome you back the next time you are here to see our revitalized hotel.Sincerely, Hotel Management

Dear Marisa, Thank you for choosing us and sharing your concerns. We sincerely apologize for the numerous inconveniences you faced during your stay. Your experience does not align with our standards, and we sincerely regret the issues you encountered. Your feedback highlights areas where we need to improve, and we will take the necessary steps to address them. While we are looking into the issues, we recommend reaching out to us directly if you need further assistance. We are committed to providing a comfortable and pleasant environment for our guests and value your input. We hope you'll reconsider staying with us in the future, as we aim to offer a much more satisfying experience. Sincerely,Hotel Management

Dear Ariane, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Candace, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We apologize for the inconvenience caused. It was an honor to host your visit, and we hope you will give us another chance to welcome you for the flawless stay you deserve.Sincerely,Hotel Management

Dear Skylar, Thank you for your review. We are pleased to know you enjoyed your overall stay with us. However, we are sorry that your stay with us was inconvenient due to our ongoing renovations. We hope you can return when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again; we appreciate your business.Sincerely,Hotel Management

Dear Jayne, Thank you for taking the time to review our hotel. We are thrilled that you enjoyed most of your stay with us. However, we are sorry to hear that some of your expectations were not met and that you experienced difficulties during your stay. Providing our guests with exceptional service is our top priority, and we apologize for falling short in this instance. Your feedback is precious to us, and we have discussed your comments with our team to ensure that we consistently deliver the level of service that our guests expect and deserve. We appreciate your business and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management