Banquet hall

Reviews of Omni William Penn Hotel

4 out of 5
Omni William Penn Hotel
530 William Penn Place, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 915 out of 1336 reviews" "
Rating 8 - Good. 231 out of 1336 reviews" "
Rating 6 - Okay. 106 out of 1336 reviews" "
Rating 4 - Poor. 52 out of 1336 reviews" "
Rating 2 - Terrible. 32 out of 1336 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, conveniently located!
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was so helpful and friendly. Beautiful hotel!!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sophie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni hotel is a beautiful building! It's centrally located and we had no problems at all when we stayed there. The tap room had good beer options and the fitness room was very good. We didn't check out the other dining options. Parking at the hotel is very expensive but we used a public lot right across the street that is much cheaper.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 20, 2024
Thanks for the great rating! We appreciate you sharing this valuable feedback and hope you can join us again in the near future!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun historic hotel with plenty of things todo in walking distance . Many options in the hotels to hang out, relax and disconnect
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 20, 2024
Thanks for the review and the great comments. Join us again soon!

8/10 Good

Emiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 16, 2024
Thanks for the 4/5 rating! We Welcome you back anytime.

10/10 Excellent

Adrianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni William Penn is absolutely sublime! From the moment you enter, you are catered to which is something that is often times missed at other properties. We love staying at the Omni even though we live in the city of Pittsburgh! Check out the speak easy! Location is so convenient to the Cultural District to check out a show or great food!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 16, 2024
Thanks for the 5/5 rating and the great detailed review! Please join us again soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 14, 2024
We appreciate the 5/5 rating!! Thank you!

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the absolute BEST weekend at the Omni. I let them know we were there celebrating my birthday, and Candace, Kayla, and Laine made sure I felt super special. From complimentary upgrades to little touches around our room-it was perfect. Location was also perfect for a concert at the PPG center. Will def be back!
Stayed 2 nights in Mar 2024
Response from d on Mar 11, 2024
This is wonderful to read! Glad you enjoy it all!

4/10 Poor

Matthew

Traveled with partner
Disliked: Property conditions & facilities
Unfortunately, the valet ran our battery dead in our vehicle.
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 11, 2024
Very sorry to hear this.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 11, 2024
Great! See you again soon!

10/10 Excellent

Harveer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay right after xmas. Friendly staff and great food nearby.
Stayed 3 nights in Dec 2023
Response from Director of Front Office on Mar 11, 2024
So great to read!

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Front Office on Mar 11, 2024
Thanks for the rating!

4/10 Poor

ZACH

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room had dirty floor and dust all over. Couldn’t get elevator to work after trying several times another guest told us you had to scan key card. Front desk didn’t tell us. Room was not up to par clean, and bath tube leaked and dripped all night long keeping my wife and I both awake.
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Sorry we failed to deliver you a seamless stay. We will work on this. Appreciate the feedback!

8/10 Good

Bob

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel. Charming, however needs some updating. Queen sized beds instead of fulls would be much more comfortable. One of the bathrooms countertop in bead of replacement not just repair. Otherwise a great stay.
Stayed 4 nights in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Thanks for the feedback!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at the Omni quite a few times when we come into Pittsburgh because we have always had a wonderful experience. The hotel is beautiful and the staff has always been friendly. However, this particular stay we had a horrible experience with the bartender named Marissa. She was horribly rude and even her bar manager could not control her attitude that evening. But the next morning we spoke with Joe, who is the day manager, and he was so polite and completely apologetic for her absurd behavior and ensured us that he would be speaking with her. Unfortunately this incident took place on Saturday evening, and Marissa was working Sunday evening, so after the Penguins game we opted not to have drinks at Palm Court because we did not want to deal with her again. But we did not let that one horrible experience affect the rest of our stay. To the other staff at Palm Court, Nick and Bob, you both are amazing. To Laurie who bartends The Tap Room, you are so fun to be around and you always provide such awesome service. Thank you, Joe, for your willingness to rectify our horrible experience we had with Marissa. Because of your attentiveness to this issue, we have given you 5 stars in all categories and will be willing to continue to stay at the Omni William Penn.
Stayed 4 nights in Feb 2024
Response from Director of Front Office on Feb 26, 2024
We love everything about this! Thank you for sharing!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 26, 2024
This is nice to see the rating is so high!

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic beauty of the hotel; really nice lobby. Staff very friendly and the restaurants and bars in the hotel were great!
Stayed 2 nights in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Very good to see about your experience!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was just beautiful. the restaurants were delicous! Went to see a hockey game with my son and really enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Love to hear your feedback!

8/10 Good

Dilcia, Willow st

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Thanks for sharing!

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Sorry about the experience.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Thank you! Awesome to hear!

10/10 Excellent

Kaitlynn

Stayed 1 night in Feb 2024

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice hotel room and service was excellent!
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Great feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Tv and bathroom need to up dated
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Feb 17, 2024
Thank you for your feedback. We can not see what room you were in on this website, if you would like to reach out to provide us that information it would be much appreciated. Hope to have you back in the future.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Feb 13, 2024
Thanks for the 5/5n rating. Please come back to visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and friendly.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Feb 7, 2024
Its great to hear that our staff made a lasting impression! We hope you will come back soon!

10/10 Excellent

Alexander, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Historic hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
We are happy the hotel was convenient for you and we hope you will visit us again soon!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
We appreciate the 5/5 rating!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks for you rating! Join us again soon.

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful old style luxury hotel. Many amenities and a wonderful staff.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Delighted to hear your great experience and hope to have you join us again in the near future!

4/10 Poor

Gerrick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks for taking the time to review your stay. Should you want to further discuss your experience don't hesitate to reach out. Hopefully we have the chance to provide you with a better experience in the future.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
We truly appreciate the high rating! We hope to welcome you back in the future!

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks so much for the high rating! Come back soon to visit!

8/10 Good

roberta, new castle

Traveled with family and small children
Liked: Amenities
Stayed one night in 2 connecting rooms. Rooms large and spacious. Poor wall insulation makes for sleepless night as you can hear guests in hallway and next door. They do have a white noise tv station that helps dim noise somewhat Rooms are a bit worn but didn’t detract from our stay at all Check in and out very easy and welcoming We had a minor fender bender (not by the hotel staff in anyway but by a hit and run) and security, Alton, was very helpful and spent quite a long time helping us with our report. He was very calming and reassuring especially since we were with our two young grandkids We’ll go back
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks so much for sharing your story. We are happy that Alton was able to assist you with this situation and we hope everything turned out ok. Please reach out to us prior to your next visit so we can make sure to get you in an amazing room and take great care of you. We look forward to it!

10/10 Excellent

Zafar, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location. Short walk to all downtown sites and sports stadiums.
Stayed 3 nights in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks for the detailed review. We hope you can come back to visit one day.

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
A grand old property. Wonderful staff.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks so much! We are happy to share your kind words with the team. We welcome you back any time!!!

10/10 Excellent

MANDY

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Thanks for the 5/5 review. We hope you can join us again in the future!

10/10 Excellent

Fengyan

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks so much for the 5/5 rating! Join us again real soon!

10/10 Excellent

Eric

Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
Thanks for the 5/5 rating! We welcome you back any time!

10/10 Excellent

Clayton, Bridgeport

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Happy to see the 5/5 rating! Please join us again soon!

10/10 Excellent

Emmilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We dont have any expectation in Pittsburgh for our Christmas Holiday trip as it will just be for 4days. I book OMNI William Penn Hotel because of the location. But it just not offers good location. It also give you the best service ever ! the space of the rooms are generous. The staff are fantastic! pro on what they do. Candace and Kayla really made sure that we will have the best Christmas trip ever, and it was indeed. The hotel occupies a block so you have 4 streets for you. Grant street is a so picturesque. Corner was the lifesize nativity which was so beautiful. Across the hotel is the parking, William Penn PI street - that's why it was so convenient. We will be back for sure!
Response from Guest Relations Manager on Feb 7, 2024
This warms our heart to hear! We are delighted to know you had such a great time. Please reach out to us prior to your next stay so we can be sure to continue the great memories!

10/10 Excellent

Rob

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Feb 7, 2024
We are happy to see the 5/5 rating! We hope you can come back to visit the next time you are in the area!!!

10/10 Excellent

Casey, Accident

Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 6, 2024
Thanks for the 5 star rating!

8/10 Good

Parker

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique experience and conveniently located to a lot of downtown destinations. Had some issues with our AC for our specific room. Also stayed during New Year’s Eve and was a bit disappointed the speakeasy was not open for the holiday.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 6, 2024
Thanks for the feedback, we are sorry you were not able to experience the speakeasy, hopefully next time!

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service Parking facilities a mess
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Thanks for the 5/5 rating! Join us again soon!!!

10/10 Excellent

Tiffany

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Guest Relations on Jan 6, 2024
We appreciate the 5 star rating!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful hotel. Grand lobby. Nice staff. Cons: pedestrian crosswalk noise indicator could be be heard ALL night.
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 6, 2024
We appreciate your feedback!! Come back soon!

10/10 Excellent

Teresa, Morgantown

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
Thanks for the 5/5 rating!!! It means a lot! Join us again soon!

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Feb 7, 2024
We appreciate the great rating and hope to have you back!