Would rather stay in my car
Posted Sep 29, 2016
When I went to check in, I couldn't find staff anywhere and had to ring the bell a couple of times. Then I get my room and it's absolutely filthy. Layer of dust on everything, the beds smelled funny, the floors were not vacuumed, the shower had hair in it, the shower curtain had mold on it, freezer had melted chocolate, and there was blood in the toilet. As a housekeeper for a Choice Hotel chain in my own area, I know these are not the standards and someone was lazy about cleaning the room. My 3 year old had an asthma attack from all the dust and I complained to the desk. She told me the room was not cleaned for the past 6 days and gave me an attitude about it. Wanted to move me to a different room but as she flipped through the housekeeping book, I saw that hardly any rooms were actually cleaned that month so I wasn't getting stuck with another crappy room. The breakfast was a joke. No point spending the money for this hotel. I would rather sleep in my car than put up with the nastiness of the hotel staff and horrendous rooms. Do yourself a favor and stay at Days Inn down the street. At least the staff there is helpful and the rooms are clean.
Comment from Hotel Management
Nov 10, 2016 by Guest Relations Manager, Hotel Management
Your comment on the status of clean in the room provided to you will be verified. I regret that you were uncomfortable. Your review will be shared with the team for corrective measure and ensure that front desk should always have staff to assist our guests.
Thank you for letting us know of your concerns.