Ratings based on 584 Verified Reviews

3.5 out of 5
66% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Illinois

Good value for money; but disengaged staff

Posted Dec 29, 2017
Cons: The shower mechanism was broken.
To begin with the positives, the complimentary breakfast was better than average and the room was clean. In many ways it provided good value for the money. Sadly, my experience was adversely impacted by the disengaged staff; and even more sadly, my experience was negatively effected by something that began as a triviality. During the first day of my visit, the housekeeping staff threw out 3 large re-usable (fast food) plastic cups which I like to use when I travel. The housekeeping staff assumed they were trash (even though they were nowhere near the trash can). But OK, I can make allowances for good intentions and the cash value of what they threw away was nil. For me, the real issue was when I reported my experience to the front desk. The person to whom I spoke appeared disengaged. I acknowledged that the property I had lost was of negligible value, but instead of receiving an apology for my inconvenience, I received an explanation that the housekeeping staff were simply doing their job. (I have never known any other motel where the housekeeping staff are empowered to unilaterally throw out items belonging to guests which they consider to be trash). No apology; only an unfriendly attitude which conveyed that I, as the customer, was wrong for being annoyed that my property had been thrown away.
Comment from Hotel Management
Jan 3, 2018 by Manager, Hotel Management
We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our staff and housekeeping. Please do consider us again on your next visit to the area.
3 out of 5
by A verified traveler

OK accomodation for the price

Posted Nov 27, 2017
Pros: price was good
Cons: cleanliness
Location: relatively good spot with lots of shopping and a few restaurant options.
Bfst was good, but room wasnt cleaned first day. standard ammenities
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
Thank you for sharing your experience with us. We appreciate the comments referring to our room. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
5 out of 5
by Elissia

This traveler left a rating score only Posted Oct 23, 2017 on Hotels
4 out of 5
by anthony

Nice place to lay your head

Posted Sep 23, 2017 on Hotels
Overnight trip to Pittsburgh, hotel price was right clean . Would stay again if needed
5 out of 5
for Everyone
by A verified traveler

Nice hotel

Posted Sep 5, 2017
Nice locality with eateries in the proximity. Clean room. Decent breakfast menu.
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Indeed, the convenience of our location is one competitive aspect we offer in our hotel. Thanks for letting us know that you had a relaxing experience with us and you also find the clean satisfactory. It would be lovely to see you again. Kind regards.
4 out of 5
by Teresa

This traveler left a rating score only Posted Aug 30, 2017 on Hotels
4 out of 5
by toniann

This traveler left a rating score only Posted Aug 28, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 25, 2017 on Hotels
4 out of 5
by Heather

passing through town

Posted Aug 23, 2017 on Hotels
There was a computer glitch that the staff couldn't resolve at check-in, but they got us into a room and didn't make us wait. The remodel improved some things, but just covered up others. It's a good place for a night's sleep.
4 out of 5
by Peter

Posted Aug 20, 2017 on Hotels
Overall - above average. Room was not as clean as I would have liked. But acceptable.