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Reviews of Residence Inn by Marriott Pittsburgh Monroeville/Wilkins

3 out of 5
Residence Inn by Marriott Pittsburgh Monroeville/Wilkins
3455 William Penn Hwy, Pittsburgh, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 607 reviews" "
Rating 8 - Good. 139 out of 607 reviews" "
Rating 6 - Okay. 38 out of 607 reviews" "
Rating 4 - Poor. 21 out of 607 reviews" "
Rating 2 - Terrible. 21 out of 607 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
TV remotes both broken (one was falling apart bd dod not work at all; the other turned on the TV but then we could not change the channel or turn off the set!). Dented lampshade in room. Blankets scratchy and inadequate.
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area The furniture could use an upgrade
Stayed 1 night in Mar 2024

10/10 Excellent

Kenna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for the weekend for a training and it was clean and staff is always pleasant
Stayed 2 nights in Mar 2024

10/10 Excellent

Nizom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Friendly faces and everything everywhere is good clean
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024

8/10 Good

Lost

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a very comfortable stay.
Stayed 1 night in Dec 2023

8/10 Good

srikanth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the stay due to cleanliness of the room and enough space for our family of four. I came to visit SV Temple and this hotel is nicely located near to the place and convenient. The free breakfast is routine and it’s ok. The front desk checkin lady was nice and the checkin was smooth. I will come back again.
Stayed 1 night in Jan 2024

8/10 Good

keeyarra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved it
Stayed 1 night in Jan 2024

2/10 Terrible

khawaja

Business traveler, Traveled with family
Filthy
We were signed in 3 diff rooms and all were filthy We have pictures of suspected bed bugs
Stayed 1 night in Jan 2024

4/10 Poor

mark

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Rob S on Jan 6, 2024
Thank you for rating our hotel. Happy Holidays from me and my team.

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always a good place to stay. The location is close to shopping, food and the highway.
Stayed 3 nights in Dec 2023
Response from Rob S on Jan 6, 2024
Thank you for the great comments. We hope you had a wonderful holiday. Hope to see you back

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only down side was property is quite aways away from turnpike.
Stayed 1 night in Dec 2023

10/10 Excellent

Corey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff. Very nice room.
Stayed 1 night in Dec 2023
Response from Rob S on Jan 6, 2024
Our staff is the best we receive so many comments from our guest. Thank you again and we hope you had a wonderful holiday.

2/10 Terrible

Timothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was probably the dirtiest room I’ve ever stayed in. Trash can in kitchen was overflowing and hadn’t been emptied prior to us checking in. Bathroom floor hadn’t been cleaned in months; dust and pubic hair piled in all corners. Couch in living area covered in stains and hair. AVOID AT ALL COSTS.
Stayed 2 nights in Dec 2023
Response from Rob S on Jan 5, 2024
Thank you for letting us know about the events that happen while you were staying with us. Rest ashore I have forwarded your review to the Housekeeping manager to make immediate corrections. Thank you for staying with us and just a side note we are starting a multi million dollar renovations in weeks to come.

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great. Great.
Great. Great.
Stayed 1 night in Dec 2023
Response from Rob S on Jan 6, 2024
Thank you for taking time out and completing this survey. We are happy to see you had a great time and hope to see you back again. Happy Holidays from my team to you and your family

8/10 Good

Colin

Stayed 2 nights in Dec 2023
Response from Rob S on Jan 6, 2024
Thank you for staying with us at the Residence Inn. We hope to see you back soon, Happy Holidays from me and my team

10/10 Excellent

HARI KRISHNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except little bit care about sofa and carpet
Stayed 1 night in Nov 2023
Response from Rob S on Jan 6, 2024
Thank you for completing ding the survey. We are starting a multi million dollar renovation in the next 3 to 4 weeks. The items you spoke about are all going to be replaced with this renovations. Happy Holidays

6/10 Okay

Laura

Stayed 3 nights in Nov 2023
Response from Rob on Jan 6, 2024
Thank you for taking time to rate your stay with us. Happy Holidays from me and my Team

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the set up of the rooms - 2 separate bedrooms, each with its own bathroom and the rooms were separated by the living room / kitchen area. Perfect for 4 of us who didn't want to sleep in the same room. The kitchen was pretty complete. The rooms were clean. The breakfast was good. We stayed here during a family visit and would be happy to stay here again.
Stayed 3 nights in Nov 2023
Response from Rob S on Jan 6, 2024
Thank you for the kind words about the hotel and staff. We try very hard to make sure all of our guest have a great time. We hope to see you back again. Happy Holidays from me and my team

8/10 Good

William

Traveled with partner, Traveled with pets
Enjoyed our stay, the staff was very nice and helpful! Thanks
Stayed 5 nights in Nov 2023
Response from Rob S on Jan 6, 2024
Thank you for the kind words, Hope to see you back again and Happy Holidays from me and my team

4/10 Poor

jason

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Weird staff sometimes.
Stayed 2 nights in Nov 2023
Response from Rob S on Jan 6, 2024
Sorry to see you had a weird encounter with one of my staff members. If you can email me about it I would appreciate it. Happy Holidays from me and my team.Robert.sipel@marriott.com

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Rob S and Team on Nov 26, 2023
Thank you for your review Happy Holidays

6/10 Okay

Cheryl

Traveled with group
Liked: Staff & service
Staff was friendly and attentive. Lots of dining options in immediate area. Room was large and was able to open window for fresh air. Beds are not good, new mattresses are needed for main bed and sofa bed.
Stayed 2 nights in Nov 2023
Response from Rob S on Nov 26, 2023
Thank you for the comments about the staff. We will be going thru a multi million dollar renovation starting very shortly. With that said we will be replacing all the mattresses. Happy Holidays

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rob S on Nov 26, 2023
Thank you for the rating of 10's The team will be happy to see this review posted in their breakroom. Happy Holidays from me and my team

4/10 Poor

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Far from excellent.
The room was filthy and the bed had seen better days. Wear and tear on the walls is one thing, but the room was dusty and floors dirty. I can’t understand how the hotel had such a good rating.
Stayed 2 nights in Nov 2023
Response from Rob S on Nov 26, 2023
Dear Mary, We will be going thru a multi million dollar renovation shortly which will fix the items that you mentioned. I am sorry for the events that happen and we will review your remarks with the team.

4/10 Poor

Kerry

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
If I could have left the property and not have to worry about getting reimbursed I would have. The room/hotel was very outdated. The rooms were not clean..dirt in all the corners and the baseboards. The bathroom sink drained slowly. The bed was AWFUL!! You could feel the springs and the sheets were a dingy gray..definitely not crisp and white. The pillows smelled like the hundreds of people who slept on them before me..apparently they do not launder the pillows ever! I would never recommend this hotel to anyone!
Stayed 2 nights in Nov 2023
Response from Rob S on Nov 26, 2023
Thank you for reviewing the hotel. The hotel was just recently purchased and will be going thru a multi million dollar renovation in which will fix all the item that you mentioned. Thank you for staying with us and hope to see you back.

2/10 Terrible

Rajesh

Traveled with family
Disliked: Property conditions & facilities
Room was dirty, smell and floors, furniture was sticky and not cleaned properly. Condition of the towels and other things in the room were far below the standard. Highly disappointed.
Stayed 1 night in Oct 2023
Response from Rob S on Nov 26, 2023
Thank you for the review from your recent stay. I will review these comments with the Housekeeping team to make sure this does not happen again.

4/10 Poor

Eldoe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Possibly due to staff shortages, which seems to be everywhere, our rooms was covered in dust. We were moved from one dusty room to another dusty room. Room cleanliness is definitely an issue with this property.
Stayed 1 night in Oct 2023
Response from Rob S and Team on Nov 26, 2023
Sorry that we fell short by having a great stay. I have printed this review out so i can go over it with the Housekeeping manager. We will be going thru a multi million dollar renovation very shortly in which we address some of these concerns. We hope you give us another chance in the future.

10/10 Excellent

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Our stay was good. The hotel room was clean, and the staff was really friendly. The room was a little run down. The pool area was really nice. The breakfast was amazing. This hotel is an overall good value.
Stayed 1 night in Oct 2023
Response from Rob S and Team on Nov 26, 2023
Thank you for the comments from your stay. I will share with the entire team. We will be going thru a multi million dollar renovation shortly, in witch it will fix the items that was mention. Thank you again and hope to see you back in the future

10/10 Excellent

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice place to stay. Clean and comfortable room.
Stayed 1 night in Oct 2023
Response from Rob S and Team on Nov 26, 2023
Thank you for staying with us. We hope to see you back again. Happy Holidays

8/10 Good

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rita B. on Oct 3, 2023
Thank you for your Feeback, we appreciate you choosing to stay with us and hoe you will return!

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Probably not again
Too I cleaned for comfort
Most doors were dirty
Stained blackout curtains
Something sticky on floor
Another sticky blob
Stayed 2 nights in Sep 2023
Response from Rita B. on Oct 3, 2023
Dear Valued Guest, These are things we do not find acceptable. I appreciate your feedback. It provides us the opportunity to correct this among our staff. Our sincerest apologies for this experience. Thank you again and we appreciate your business.

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rita B. on Oct 3, 2023
We appreciate you choosing us and hope you will return some day! Thank you for being a Valued guest!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a family emergency and plans changed. Needed to find a place to stay and chose Residence Inn last minute. Our stay, which got extended, was pleasant considering our circumstances. The room was very clean, comfortable, and spacious. The staff was friendly and accommodating. The breakfast was hot and fresh with everything from eggs, to fruit,to pastries and hot coffee and tea. Will stay here again on next visit.
Stayed 3 nights in Aug 2023
Response from Rita B. on Oct 3, 2023
Thank you for taking the time to complete a review. Our goal as a team, is to provide a home away from home and my hope is this was achieved during your time with us. I am glad to hear our accommodations served your needs and we look forward to you and your family's return.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities
Many of the doors and trim looked very banged up. However, our room was clean and in good condition.
Stayed 1 night in Aug 2023
Response from Rita B. on Aug 18, 2023
Dear Nancy, Thank you for your valued feedback.We all look forward to the start of our renovation, expected to begin in a few months! We do hope you will continue to choose us when you travel to the area. We appreciate you staying with us!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied with the kitchen in our room.
Stayed 1 night in Aug 2023
Response from Rita B. on Aug 18, 2023
Hello Bryan, The kitchen is my favorite part of staying at Residence Inn also! I am so glad you chose to stay with us and hope you will visit again soon. Thak you for your time and feedback!

6/10 Okay

Alfred

Traveled with family
Stayed 2 nights in Jul 2023
Response from Rita B. on Oct 3, 2023
Thank you for your feedback! We can only hope for another opportunity to provide you with 100% satisfaction in the future. We appreciate your business and apologize for anything that you did not enjoy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but not great breakfast
Good clean hotel . But breakfast not that good. Not herbal tea. But good chocolate milk.
Stayed 1 night in Jul 2023
Response from Rita B. on Oct 3, 2023
Thank you for choosing us! I'm glad to hear you enjoyed your stay, and I apologize for any unpleasantries. We've added a waffle machine and pancake maker since your visit. We appreciate your feedback we hope you will return!

10/10 Excellent

Kylie

Stayed 1 night in Jul 2023
Response from Rita B. on Oct 3, 2023
Thank you for choosing us! I'm glad to hear you enjoyed your stay, and I apologize for any unpleasantries.We appreciate your feedback we hope you will return!

10/10 Excellent

Barath

Stayed 1 night in Jul 2023
Response from Rita B on Oct 3, 2023
Thank you for choosing us! I'm glad to hear you enjoyed your stay, and I apologize for any unpleasantries. We appreciate your feedback we hope you will return!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Traveling with pets
We were extremely disappointed in our stay. We are marriot bonvoy members and have come to have certain expectations of a hotel with the name Marriot attached. The room was old and dated with visible stains on the upholstery and the carpet felt dirty. There were cigarette butts on the ground all over....not just in the smoking areas. And the outdoor table area smelled so strongly of cigarette smoke we couldn't sit there. And the most concerning was a pile of dog vomit that was left on the carpet in the hallway by the exit door. We certainly hope that this does not indicate that Marriot is lowering their standards. We stayed at the Residence in because we were traveling with our dog...but I don't think we will stay at another again because we had a similar experience while staying at a Residence Inn in Illinois on the same trip. Also the language used by the front desk staff while on the phone was very offensive and could be heard while guests were in the dining area.
Stayed 1 night in Jul 2023

2/10 Terrible

debra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I want to talk to someone please 412-519-7222
Stayed 1 night in Jul 2023

10/10 Excellent

naga

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service and very clean room. I really like the stay for that price.
Stayed 1 night in Jun 2023
Response from Rita B. on Oct 3, 2023
Thank you for choosing us! We appreciate your feedback and are glad to see you enjoyed your time here. We hope you will return!

8/10 Good

Kuldeep

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay in Monroeville
Okay stay, could have been better if water supply to hotel was not shut off for about 7 hours! Unforeseen event - not blaming anyone. Room and amenities were excellent. Recommended.
Stayed 2 nights in Jun 2023

10/10 Excellent

Danelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, very comfortable. Breakfast options were great. Very friendly staff.
Stayed 5 nights in Jun 2023
Response from Rita on Jun 25, 2023
Thank you for your feedback!We're so happy to hear you enjoyed your time with us and we hope that you will visit us again when you visit Monroeville!

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Rita B. on Oct 3, 2023
Thank you for your review. I'm sorry you did not find this stay enjoyable; however we hope to have another opportunity to provide you with 100% satisfaction in the future.

10/10 Excellent

ann

Traveled with partner
Liked: Cleanliness, staff & service
Oddly The doors to each room facing the hallways need repainting!! (At least on 3rd floor) Bed not so comfortable. Nice breakfast and staff. Very clean and bright.
Stayed 2 nights in Jun 2023
Response from Rita B. on Oct 3, 2023
Thank you for choosing us! We appreciate your feedback and are glad to see you enjoyed your time here. We hope you will return!

2/10 Terrible

Betty

Stayed 1 night in Jun 2023
Response from Rita B. on Oct 3, 2023
Thank you for choosing us.We apologize for any unpleasantries that may have occurred during your time with us.We appreciate your feedback we hope you will return.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was no curtains on window at all. And sofa was a joke. No person could possibly sleep on it, tiny.
Stayed 1 night in Jun 2023
Response from Rita B. on Oct 3, 2023
Thank you for your feedback. I am very sorry you found our sofa bed uncomfortable. These are things we hope to correct in an upcoming renovation.We hope you will choose to visit sometime again.