Outdated,Overpriced, Rude Staff
Posted Aug 8, 2016
upon arrival rooms are not ready (we arrived an hour after check in time) we were given a room that smells like smoke considering the hotel is non smoking, changed our room to another room that still smells a little bit like smoke but no choice as we have to go to a 4pm tour, club level food is not even for club level worthy. we love Sheraton and expect a good service all the time but this one failed big time considering we paid over $400 for 1 night. We have another Vacation coming Feb at another Sheraton Location In Florida and now having second thoughts, Swimming Pool needed a lot of repair it is not safe.
Comment from Hotel Management
Aug 16, 2016 by Hotel Mgmt, Hotel Management
Your satisfaction is our top priority and we truly apologize for any disappointments you had with our staff and for the challenging experience you faced when checking in. We will work with our team to make the necessary improvements to provide a better experience. Thank you for sharing your review.