Just a bit underwhelm!
Posted Jul 19, 2016 on Hotels
Reserved a king suite, however the bed was king width but short. I'm 6'5" and my feet hung over the bed. Less than comfortable.
Website said "roof top deck" silly me, I thought that would be on top of the building, up 5 or 6 floors. Nope, was on the front desk level, 2nd floor, not the interesting view of greater Pittsburgh I'd envisioned.
When checking in the person working the front desk asked for my charge card for "incidentals" and handed me a parking pass for the adjacent parking garage. Absolutely didn't mention a cost to park, no mention of parking fee on the website either. Go to check out and are charged $16 for one night to park. I might have expected that from a downtown hotel but not something a few miles out of the city center.
While $200 per night isn't crazy expensive, it's more than I typically spend. Add the short bed and extra expense of parking and I'd probably pick another hotel then next time I visit that area.
Comment from Hotel Management
Jul 22, 2016 by General Manager, Hotel Management
Thank you for your attention to reviewing our hotel; I regret that we left you underwhelmed. I'm sorry for your disappointment in our beds and parking. Our parking fees are listing on all booking channels, but I regret that we did not effectively communicate it to you. Your feedback allows us to serve our guests better. Thank you for staying with us.