Ratings based on 291 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Midland, ON

Nice hotel!

Posted Mar 1, 2017
Well maintained hotel, clean and bright. Everything works as expected and the rooms are comfortable and spacious. Staff was friendly and accommodating. Plenty of parking and close to restaurants. The breakfast was standard issue but decent quality of food. Would recommend to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2017
The rooms were clean and orderly. The hotel staff were great and very helpful, no complaints at all.
4 out of 5
Recommended
for Students
by A verified traveler from Erlanger

Nice hotel easy to access city central

Posted Feb 2, 2017
Lightning system was poor. I need more big...light for desk work.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
The manager was super nice and very helpful. The kids had a blast in the pool and we loved the breakfast. It was very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Dec 26, 2016
Pros: Location, nice staff, good breakfast
Hotel is in a good location, convenient to relatives' home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2016
It was very comfortable and quite! We wish we got to use the pool and gym but were not prepared.
Comment from Hotel Management
Dec 9, 2016 by LeAnne Papson, Hotel Management
Sorry you didn't get to use the pool and gym. Maybe the next time. We appreciate your kind words. Hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2016
Shuttle drivers where awesome, giving us info and taking us where we needed to go
Comment from Hotel Management
Dec 9, 2016 by Leanne Papson, Hotel Management
Glad you enjoyed our drivers. They strive to ensure our guests our happy. Thank you for the kind words. Hope to see you again.
5 out of 5
by A verified traveler

Posted Oct 17, 2016 on Hotels
It was good
Comment from Hotel Management
Oct 19, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, LeAnne Papson Asst. General Manager
2 out of 5
by A verified traveler from Toronto

Hotel is old and location isn't ideal

Posted Oct 13, 2016
Location: Surrounding is kind of run down with old structures. Isn't close to any attractions.
Friendly staff but not knowledgeable about attractions and local parking rules. Breakfast is good. However the two different room types we stayed in two nights were not cleaned: found hair on the bathroom wall, pillow case and bedsheet, and food in microwave. Also the rooms' furnishings are outdated, and shower stall floor was cracked. Quality doesn't match price charged.
Comment from Hotel Management
Oct 13, 2016 by LeAnne', Hotel Management
Dear Ky, Thank you for your feedback. We are sorry for the issues that you had with housekeeping. Hopefully you give us another opportunity to change your mind about us. Thank you.
4 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Thank you for your stay. Hope to see you again. We appreciate your feedback.