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Reviews of SpringHill Suites by Marriott West Mifflin

3 out of 5
SpringHill Suites by Marriott West Mifflin
1000 Regis Ave, West Mifflin, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 309 out of 609 reviews" "
Rating 8 - Good. 202 out of 609 reviews" "
Rating 6 - Okay. 60 out of 609 reviews" "
Rating 4 - Poor. 21 out of 609 reviews" "
Rating 2 - Terrible. 17 out of 609 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tana

Disliked: Cleanliness, staff & service, property conditions & facilities
The absolute worst service ever!
Stayed 1 night in Apr 2024

10/10 Excellent

Nelson

Traveled with partner
Liked: Cleanliness, amenities
From desk people are really nice the whole building was clean and nice
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
When traveling to the Pittsburgh, West Mifflin area, look for the Spring Hill Suites by Marriott. You won't be disappointed Exceptional as a place to relax.
Stayed 6 nights in Jan 2024

10/10 Excellent

Josue

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great staff. Room was in excellent condition.
Stayed 4 nights in Dec 2023

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Everything about our stay at the hotel was top notch. Extremely clean, friendly and quiet. Couldn’t ask for more!
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located near a lot of restaurants and stores.I enjoy staying there with my family
Stayed 2 nights in Nov 2023

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

2/10 Terrible

Charles

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Exactly the Cleanest
This was a business trip. Arrived at the hotel Friday evening to check in, do a quick check of the room, and get dinner. During the quick check of the room, I didn't notice anything. Came back to the room after dinner and the room was stuffy. Found the A/C-heat unit unplugged. Went to use the fridge in the room and found it warm with a dead spotted lantern butterfly in it. Found that the fridge was also unplugged. Was out most of the next day. Back at the room after a long day, I discovered FLEAS in the bed and room. [They do not allow pets at this location.] Said something to the woman at the front desk and she switched my room. Had to move my family (including a sleeping child) around at 10 pm. While there were no fleas in the new room, there was hair in the shower and brown or reddish brown handprint on the shower curtain next to the toilet at face level. Having to take trips to Pittsburgh in the future, I will not be using this hotel again!
Stayed 2 nights in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

danny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and area.
Stayed 1 night in Sep 2023

8/10 Good

Sherae

Stayed 2 nights in Sep 2023

8/10 Good

Judie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious
Stayed 3 nights in Aug 2023

2/10 Terrible

Maranda

Stayed 2 nights in Aug 2023

10/10 Excellent

Joel

Stayed 1 night in Jul 2023

6/10 Okay

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms were very small and poorly set up! Sink fixtures were too small for sink. Tried two rooms. Just bizarre. Need to tear down building and start over. Was very disappointed as it was a Marriott property. Understand it is it’s low end version but still!
Stayed 3 nights in Jul 2023

10/10 Excellent

Amy

Stayed 1 night in Jun 2023

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. We had a lovely stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and friendly staff also very clean
Stayed 3 nights in Jun 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Stayed 1 night in May 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Diana

Traveled with family
Liked: Staff & service
Disliked: Amenities
There were only 2 towels in the room when it was set up for 6 but 3 of us were staying in the room. Also, the toilet paper was low. We had to ask for more. Lastly, the sheets and blankets were small for the bed. With 2 people in the bed, we could not get covered.
Stayed 1 night in Apr 2023

6/10 Okay

Holly

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff at the hotel was amazingly helpful and pleasant! Lobby and rooms smelled clean and fresh. On the downside, bed and couch in the rooms were hard as rocks. Shower leaked water all over the floor and also was causing mold to grow outside of shower in the grout. Hair dryer needed replaced. All info was shared with staff. Apparently the leaky showers are a known issue.
Stayed 2 nights in Apr 2023

8/10 Good

Michelle

Stayed 3 nights in Mar 2023
Response from Jelly on Mar 25, 2023
Thank you Michelle for rating us we hope your stay was well. Please let us know what can we do to make your stay next time better !!!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice hotel clean great breakfast and service. Pool wasn’t working , that was disappointing. Over all had a great stay !
Stayed 2 nights in Jan 2023
Response from Sarah on Feb 13, 2023
Thank you for the favorable rating. We apologize for the closure of the pool. We hope you choose to stay with us again.

10/10 Excellent

Geri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in and out staff were wonderful
Stayed 1 night in Dec 2022
Response from Sarah on Feb 13, 2023
Thank you for the favorable rating. It is our pleasure to have you as our guest. We look forward to seeing you again.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com is trash
Hotel was good. Hotels.com is trash and made my check in difficult because they didn’t pay the hotel and we had to wait for it to get resolved
Stayed 1 night in Dec 2022
Response from David on Feb 13, 2023
we apologize for your struggles with hotels .com feel free to call us if you need anything from a hotel quality and seervice related issue at the hotel

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and bathroom areas were very spacious, with a desk, big TV, microwave, fridge, and couch, which was a wonderful surprise. We were right next to the elevator, which I never like, but I didn’t hear the elevator noise this time, just loud people. (The ones at 2 am sounded like they were standing next to me.) Our bathroom toilet/toilet handle did have a bit of an issue where it was loose and had to be held down to get the toilet to flush, but everything else about the room was great.
Stayed 1 night in Nov 2022
Response from Waffle Weekends on Nov 20, 2022
We appreciate your time to evaluate our hotel. We are even more pleased that your stay was enjoyable.We look forward to your next time spent with us.Have a great holiday season!

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Springhill Suites at WM team on Oct 31, 2022
Thank you for the favorable rating. It is our pleasure to have you as our guest. We look forward to seeing you again.

10/10 Excellent

Ruth

Stayed 2 nights in Oct 2022
Response from Sarah on Feb 13, 2023
Thank you for the favorable rating. We look forward to the opportunity to serve you again.

10/10 Excellent

Takisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Springhill at WM team on Oct 31, 2022
Thank you for the favorable rating. We look forward to the opportunity to serve you again.

4/10 Poor

Tori

Stayed 1 night in Sep 2022

2/10 Terrible

John

Liked: Cleanliness, staff & service, property conditions & facilities
Shop around
The hotel is clean and the attendant was super helpful. He moved us to a different room that was somewhat of an improvement. The pictures on here are not actual pictures. The rooms are super small, even though we had a suite. They don’t have posted that their pool is closed for renovations, one of the main reasons we went here, so my daughter could swim. For price of the rooms I would recommend shopping around as this one should not have been more than $150 bucks.
Stayed 1 night in Sep 2022
Response from Springhill Suites at WM team on Oct 31, 2022
We have worked very attentively to have the pool operable. Our rooms have been newly renovated with the hopes of making it more pleasureable. Unfortunately, we have not met your expectations.I can assure you that the pool will be available very soon. Our goal is to bring satisfaction to our guest.Please reconsider us for your next stay, you can look forward to the pool, waffle weekend, and a service team garunteed to please.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience was a good one. Room was spacious and clean. Breakfast was nice as well as the staff.
Stayed 1 night in Sep 2022
Response from Springhill Suites at WM team on Oct 31, 2022
Thank you for taking the time to acknowledge your stay with us. We are thrilled it met your expectations and looking forward to your next visit.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice but found some hairs in the bed when we pulled down the cover. The breakfast was great and unexpected after covid. Staff was very friendly!
Stayed 1 night in Aug 2022
Response from Springhill Suites at WM team on Oct 31, 2022
Thank you for the kind words. Apologies for the snaffoo. We can not prevent all mishaps, but we make up for it with our consideration and desire to make your stay as best it can be.Looking forward to your next visit.

4/10 Poor

Alexis

Traveled with partner
Disliked: Staff & service, amenities
I booked a king bed suite for my husband's 35th birthday after browsing through about 200 other hotels in the greater Pittsburgh area, some that were less expensive. We decided to stay at Springhill suites after looking at the room, the pool and the location. Upon check in, we were informed there was not a king bed room available and we would have to stay in a double, as well as the pool being closed for renovations "for about another month". The room was cramped. The decor, undesirable. The Feng shui, non existence. We laughed it off, but the truth is, this was a more expensive room than we could have got in Pittsburgh and not the room we wanted! We didn't even get anything comped to us or a discount on a room that we didn't want. I pay $17 for bags of chips and bottles of ginger ale. I would maybe recommend this hotel to someone on a business trip but not anyone looking for a great night. We were pretty disappointed and as a couple that rents hotels in Pittsburgh a few times/year, we won't be coming back.
Stayed 1 night in Aug 2022

10/10 Excellent

Karen

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Sierra

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The amenities we paid for they did not tell us were unavailable at the time of booking. The pool was under construction the ice machines were broken the microwave was not fixed and we we there 4 days and they never fixed it
Stayed 2 nights in Jul 2022

2/10 Terrible

Sierra

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The amenities we paid for we did not get to use. The pool was under construction so at the time of booking we we not made aware. The microwave in the room did not work and we asked for them to check it and 3 times they never came.
Stayed 1 night in Jul 2022

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Awesome hotel! Breakfast was yummy each morning, hotel manager Carmen was excellent in taking care of us. Would definitely stay again and highly recommend to friends and family!
Stayed 6 nights in Jun 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 2 am and found the staff to be courteous and accommodating.
Stayed 1 night in Jun 2022

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2022

8/10 Good

Sadie Jo

Stayed 1 night in Apr 2022

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com customer service= top notch
The pool is under renovation which was our only reason for paying $200 per room, per night for 2 rooms. Hotels.com customer service found a similar hotel, close by and was able to transfer our reservation. It took a few hours but they made it happen. Our call was disconnected multiple times but they called back every time.
Stayed 1 night in Mar 2022

10/10 Excellent

Angela

Stayed 1 night in Mar 2022

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, room comfort
I love this place
Stayed 1 night in Feb 2022
Response from Jelly on Feb 25, 2022
thank you so much Lisa we Love that you Love it here. Cant wait until we meet again!!!