Dear GinaI apologize for any inconvenience you experienced, but our pest control team did not find any evidence that there were bed bugs in your room. They were called in immediately, and did a thorough examination of the room. We had no choice, but to move you to a King Suite as all of the other Executive Suites were previously booked throughout the weekend. As far as the pool; I apologize for this as well, but something happened with our chlorine filter which made the chlorine levels dangerous to swim, so we had no choice but to shut the pool down due to these unforeseen events. It's also my understanding that the picture you had did not show any indication that that picture was taken in our hotel room. I apologize again, if you felt the situation could have been handled better, but our team was quick with responses to get pest control out, and still make your stay as comfortable as possible.