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Reviews of Super 8 by Wyndham Pittsburgh PA Airport/University Area

2 out of 5
Super 8 by Wyndham Pittsburgh PA Airport/University Area
8991 University Blvd, Coraopolis, PA

Reviews

6.2
Rating 10 - Excellent. 156 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 257 out of 1001 reviews" "
Rating 4 - Poor. 163 out of 1001 reviews" "
Rating 2 - Terrible. 172 out of 1001 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Delilah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
My partner and I came from the airport with nowhere to go. The responsiveness of the staff on call and expedia with the booking saved us so much hassle! We booked this room through expedia for $83, no deposit, and we ended up at the room within 2 hours of booking- we were able to shower, sleep, and get ready to head back out for our tour the next morning :) Check-in and check-out were super fast and simple and the night and morning staff were so friendly, the staff helped us with some water bottles in the middle of the night as well The place was very quiet and clean, there was free breakfast, shower amenities, clean towels, clean beds and sheets (no signs of bedbugs), air conditioning and a TV with DirecTV. The shower was warm the whole time, the beds were super comfy and the TV had a BUNCH of options to choose from. For a last-minute booking, I was very grateful for the affordable price (all the other motels in the area were $100 ) and the cleanliness and warm, welcoming atmosphere from guests and staff alike
Stayed 1 night in Apr 2024

10/10 Excellent

Ravali

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paul on Apr 9, 2024
Thank you for your kind response. We hope you enjoyed your stay at our property. Please visit again :)

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to PIT and all hours shuttle with reasonable due charge. Friendly management. Comfortable bed. Shower was fine. Good value for the low price.
Stayed 1 night in Mar 2024
Response from hotel manager on Mar 19, 2024
hello Barry,thank you so much. we are new management and trying to update more and more. we always try to make our customer happy and satisfy with our hospitality. we would like to see you soon. thanks a lot again.

10/10 Excellent

Randy

Stayed 1 night in Mar 2024
Response from Paul on Apr 9, 2024
Thank you for your kind response. We hope you enjoyed your stay at our property. Please visit again :)

10/10 Excellent

Janet

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is shabby. The staff was gracious
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Janet,Thank you for your feedback regarding our property. We appreciate your kind words about our staff and their hospitality. We will take your comments into consideration as we continuously work on improving our property for the future.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Megan,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any additional comments or suggestions, please feel free to reach out to us at any time. We hope to welcome you back in the future for another enjoyable stay!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Was good for a place to sleep for a bit but did not have breakfast as advertised on here.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Dear Guest,Thank you for choosing our hotel for your recent stay. We apologize for any confusion regarding breakfast as it may not have been available during your visit. We value your feedback and strive to improve our services. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience.

2/10 Terrible

Aaron

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 7, 2024
Hello Aaron, We apologize if your stay didn't meet your expectations. We encourage you to reach out to us directly so we can address any issues you may have encountered during your time with us. We value your feedback and hope to have the opportunity to improve your experience in the future.

4/10 Poor

Cathy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The pictures make it look alot better than it was. The room was somewhat clean. But there is dust and bottom of tub looks dirty. Beds are not comfortable. For a one night it was ok . But i wouldn't stay there again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Cathy, Thank you for your feedback on your recent stay. We apologize for any cleanliness issues you encountered and appreciate you bringing them to our attention. We strive to maintain high standards of cleanliness, and we will address your concerns with our housekeeping team. We regret that the comfort of the beds did not meet your expectations. We value your opinion and hope you would consider giving us another chance in the future.

6/10 Okay

stacy

Stayed 2 nights in Nov 2023
Response from Manager on Nov 17, 2023
Hello stacy,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello terry,Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that you had a perfect stay at our hotel. We always strive to provide exceptional service and ensure that our guests have a memorable time. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

2/10 Terrible

Kenneth Buettner

Stayed 4 nights in Oct 2023
Response from Manager on Oct 30, 2023
Hello Kenneth Buettner,Thank you for taking the time to share your rating with us. We appreciate feedback from our guests as it helps us to continually improve our services. If there is anything specific you would like to share about your experience, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place to stay
Actually not a bad place an everyone minds there business
Stayed 4 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello James,Thank you for your positive review! We're glad to hear that you enjoyed your stay and appreciate your feedback. We strive to provide a comfortable and welcoming environment for all our guests. We hope to welcome you back soon!

6/10 Okay

Ian

Liked: Staff & service, property conditions & facilities
A place to sleep
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Ian,Thank you for your feedback. We appreciate your comment and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hello Kristen,Thank you for your feedback! We are thrilled to hear that you had an excellent stay with us. We hope to welcome you back soon!

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Sandra,We apologize for any inconvenience you experienced during your stay with us. Please let us know the specific issues so that we can address them promptly. Thank you for your feedback.

4/10 Poor

Craig

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was dirty, smelly, and obviously poorly maintained.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Craig,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Nikole

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No, just no.
From the smoke and marijuana smell as soon as you walk in to the pubic hairs on the bathroom wall and on the “clean” towels, this place was horrible. I guess you really do get what you pay for.
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Nikole, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello sharon,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Clement

Liked: Staff & service
Disliked: Cleanliness
The doors to your room are not in alignment with the building frame- you'll need to pull HARD to open them, and push even harder to close. Not a big deal at all, but just something to be aware of. The carpet in front of the bathroom being weirdly wet and sticky with leftover soap residue was also ok once I knew to step over it. However, it did cause me to refrain from being barefoot at all on any of the carpet. The shower was FANTASTIC- clean, great water pressure, great temperature. Having to clean the obviously dirty toilet seat before I could use it was... a bit of a shock to see it, but expected based on the price. Also, the water pressure of the toilet flush means that it will take multiple flushes to clear the bowl. The room itself was clean and orderly. Everything electronic worked perfectly, and I have absolutely no complaints about the level of housing that I opted into for the evening. The night manager seeming startled about the booking and asking me how much I paid for my room? I was NOT a fan of that back and forth exchange with him- especially when I, a non smoker, was warned repeatedly about not smoking in the rooms as I'm standing in an entryway smelling strongly of marijuana. The checkout process was so easy, and the manager in the morning was extremely courteous and kind. I would very much recommend this place if you're just looking for a night of basic accommodations.
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Clement ,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

6/10 Okay

Brian

Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Brian, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Bennett

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgustingly dirty and everything you own will smell like smoke
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Bennett ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Norbert

Disliked: Cleanliness, amenities, property conditions & facilities
There was people sitting in the lobby that seemed odd as late it was and was dark in back of hotel
Stayed 1 night in Jul 2023
Response from Manager on Sep 13, 2023
Hello Norbert, Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.,

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the third floor, just around the corner from the office. Room was clean. No funny smell or obvious issues. King size bed with crisp clean sheets and pillow cases. Bathroom was kinda small, but bright and clean. Room included mini fridge, coffee maker and microwave. And a decent sized smart TV. Bed was comfortable, but pillows were all different stages of fluffy and lumpy. And there was only one towel in the bathroom for two guests. $153/night. On a Friday night. A little pricey, but apparently there was an event going on this weekend.
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hi Stephanie,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
it's a nice hotel
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Kenneth,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Scott,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

lucille, BUFFALO

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Was lower budget and no breakfast. Highly disappointed.. would never recommend this place.
Response from Manager on Aug 30, 2023
Hello lucille, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

4/10 Poor

Kailee

Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Kailee, Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Erika

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The windows in the hallway were all open without screens which let bugs in. There was no one at the checkin counter when we arrived. I had to call the front desk 3 times before someone walked out to greet us. There was an odd smell in the hallways as well. The outside doors of the building either did not shut or were impossible to open. Also, an alarm was going off for over an hour at 10pm when I was trying to sleep.
Stayed 2 nights in Aug 2023
Response from Dean Ram on Aug 26, 2023
Dear guest, thank you for taking the time out to share your concerns which are very valuable and important to us. It is the hotel vision to meet the customers expectation, we are making every effort to address your concerns. Please note that the front desk person may not always be present at the desk and may have to attend to other guest in-house.The firearm switched was pulled by a guest who was just curious, as such we truly apologize for the inconvenience it caused. We at Super 8 take this matter very seriously and working to address circumstances like these.

8/10 Good

Karthik

Liked: Cleanliness, property conditions & facilities
it looked like a haunted house in the hall way. spooky but great property
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Karthik,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice for the price we paid, had a Walmart and all kinds of restaurants from fast food to sit down, was also across the street from a gas station
Stayed 3 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Katie,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad and ugly customer service, very poor.
I was refused a receipt by the front desk guy on Saturday, August 19.2023. And August 21,2023 I refused my AARP discount by the same guy. I paid cash for my room 216. On Monday, August 21,2023 I paid cash. This guy at the front desk also cleans the rooms at the Super 8, Pittsburgh Airport. He said, his name was Dees and he has a ponytail on top of his head. Then, today his co-worker was in the lobby watching me for no reason because I have done nothing wrong. His head red hair and red beard. They have no customer service skills.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Dear Guest, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Okay

David

Liked: Staff & service
.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello David, Thank you for taking the time to share your comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Destiny,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Christy

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I was greeted I was shown where our room was and given ideas of things to do close by
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Christy,Thank you for sharing this experience with us. We truly value you feedback with regards to our room. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Gretchen

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location was GREAT, and the price was GREAT! But the property was tattered and in the parking lot, there was a railroad tie used as a edge-stop of a small grassy area - the railroad tie has 2 HUGE spikes sticking up from it - clearly a HAZARD! I took a picture to email to the manager.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Gretchen,Thank you for sharing your experience with us. We appreciate the input referring to our location and your comments about our parking. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Teresa

Disliked: Staff & service
Unacceptable
I was not happy with the service I received! My reservation was changed without my authorization was lucky they accommodate. The bed was small and room had no a/c and horribly outdated. Was moved to another room and was told to talk to the manager for refund. Still have not heard from the manager Nick! Then the front desk person lied to me regarding the refund and tried to lie to hotels.com Representative that on something that I did not state after being told that I needed to get my refund from hotels.com only to be told it could not be accomplished I would have to speak to the manager at motel unacceptable! I will have to call my credit card to dispute unacceptable and I will be contacting super 8 regarding the staff and my treatment. I also was want to speak to a manager from hotels.com I very upset!
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Teresa, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Linda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Gretchen

Traveled with group, Traveled with family
Liked: Staff & service, amenities
For the price, this place can't be beat! Good amount of space, great bed, excellent A/C. Super close to the airport, yet ZERO jet noise. A few upgrades are probably due, but for less than$75/ night, it was a bargain!
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hi Gretchen,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

10/10 Excellent

Song

Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hello Song,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 Terrible

christine

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was extremely hard. Bathroom door and door to enter room was extremely loud and sounded like they were breaking
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello christine, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time stay
The hotel was convent for the airport
Stayed 1 night in Aug 2023
Response from Manager on Aug 12, 2023
Hi William,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

Malin

Liked: Staff & service
Disliked: Property conditions & facilities
A night at the Super 8
Due to the weather, I missed my connecting flight out of Pittsburg, and United wouldn't give me a voucher. Luckily, I found the Super 8, which was a modest price and included a shuttle service to and from the airport. I called the hotel and inquired about the shuttle. The person was friendly and directed me to the shuttle. Once I arrived at the hotel, the staff were helpful and friendly. Thank you for your help. I was feeling upset about missing my flight, and the staff at the Super 8 made things easy for me.
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 10, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night while going to a concert , the staff was friendly, we arrived an hour before check in but had absolutely no wait to get into our room, was happy to see each room comes with a coffee pot, microwave and mini refrigerator, and the rooms were clean , adequate amt of towels n washcloths, we had a king sized bed, it was very comfortable .
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 7, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Ian

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Average stay. All you could smell was weed and cigarettes. Room was pretty clean so no complaints there. Building definitely needs cleanup and maintenance
Stayed 1 night in Aug 2023
Response from Manager on Aug 4, 2023
Hello Ian,Thank you for sharing this experience with us. We truly value you feedback with regards to our room. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Christopher, Altoona

Traveled with partner
Liked: Staff & service
Disliked: Amenities
You get what you pay for.. way outdated and in need of a total overhaul. Staff was professional and helpful. Quiet
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Christopher,Guest satisfaction is our number one objective so we really appreciate the input regarding our staff. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Louie

Disliked: Amenities
It’s somewhat rundown
Stayed 3 nights in Jul 2023
Response from Hotel manager on Aug 2, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Ken

Stayed 1 night in Jul 2023
Response from Manager on Aug 19, 2023
Hello Ken,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Glen,It was our privilege to earn your business and we hope to host you again on your next trip.