Upon arrival, I was told that the King bed room I reserved was no longer available due to some guests staying over their original reserved dates. While sitting near the lobby, looking for another hotel with a king bed availability, the front desk customer service agent came over and apologized for the mix up. She said she did, indeed, have a king bed room available. Fortunately, the final result was good, the room was excellent, comfortable and clean. The initial moments were disconceting, and disappointing.