Could use some upgrades and attention to detail
Posted Feb 24, 2017
The hotel appears pretty nice in the lobby--modern furniture and decor. When checking in, the attendant told me I needed to park in the garage marked for UPMC. I tried to ask about the side parking lot marked for hotel guests and he told me I needed to move my car to the garage. I pushed back a little because he wasn't making an effort to be service-oriented and I was tired from a long day of driving. Although he seemed annoyed, he allowed me to stay in the sparsely populated hotel lot.
It took two tries to get working room keys. The room could certainly stand some upgrades. It was nice, but dated. It was also not the cleanest I have been to. The lighting was dim, but you could still see stains on the carpet. Attention to detail was lacking. There was hair in the bathroom and there were minor stains on my pillowcases. It took three calls to the concierge to connect to the right person to bring clean pillowcases to me, and then he just dropped them off without offering to take care of it. Again-- lack of attention to detail. The room service card on my bed had already been used and replaced on my bed.
The hotel overall wasn't too bad, but with a little more diligence the stay could have been a lot nicer.